Performa – SoP 005 B: Action taken report by the Redressal Committee (2019-20-4th Qtr.)
Sr. No	Name of Area/Circle	Qtr	Month	Date and Time Meeting conducted	No of complaints registered at the meeting	No. of complaints pending at the end of the meeting
	PGVCL	1st  Quarter	1st Month (Apr-19)	10 & 20 of the Month	13	0
			2nd Month ( May-19)	10 & 20 of the Month	13	0
			3rd Month (June-19)	10 & 20 of the Month	33	0
				Total	59	0
		2nd Quarter	1st Month (July-19)	10 & 20 of the Month	29	0
			2nd Month ( Aug-19)	10 & 20 of the Month	29	0
			3rd Month (Sept-19)	10 & 20 of the Month	19	0
				Total	77	0
		3rd Quarter	1st Month (Oct-19)	10 & 20 of the Month	19	0
			2nd Month (Nov-19)	10 & 20 of the Month	10	0
			3rd Month (Dec-19)	10 & 20 of the Month	11	0
				Total	40	0
		4th Quarter	1st Month (Jan-20)	10 & 20 of the Month	23	0
			2nd Month ( Feb-20)	10 & 20 of the Month	22	0
			3rd Month (Mar-20)	10 & 20 of the Month	12	0
				Total	57	0