Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
1st Qtr | A(i) | Loose connections from pole | 9 | 93698 | 92295 | 54460 | 38708 | 423 | 101 | 93692 | 15 | |
A(ii) | Interruption due to line breakdown | 6 | 56333 | 55081 | 33321 | 22524 | 383 | 98 | 56326 | 13 | ||
A(iii) | Interruption due to failure of transformer | 4 | 21162 | 20503 | 11390 | 8962 | 761 | 34 | 21147 | 19 | ||
B(i) | Ordinary case, which requires no augmentation. | 3 | 2805 | 2764 | 1568 | 1206 | 30 | 0 | 2804 | 4 | ||
B(ii) | Where augmentation is required. | 1 | 2263 | 2220 | 1092 | 1124 | 39 | 7 | 2262 | 2 | ||
C(i) | Stopped/Defective Meters | 6 | 18107 | 17528 | 9937 | 7998 | 149 | 17 | 18101 | 12 | ||
C(ii) | Billing on average basis for more than two bills | 4 | 5527 | 5179 | 3556 | 1851 | 103 | 17 | 5527 | 4 | ||
D(i) | Loose Wires | 7 | 11713 | 11291 | 7019 | 4550 | 115 | 20 | 11704 | 16 | ||
D(ii) | Inadequate ground clearance | 1 | 1793 | 1794 | 1081 | 667 | 38 | 7 | 1793 | 1 | ||
E(i) | For current bills where no additional information is required | 0 | 4228 | 3841 | 2704 | 1460 | 46 | 17 | 4227 | 1 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 4126 | 3797 | 2661 | 1449 | 11 | 5 | 4126 | 9 | ||
F(i) | Where extension of mains is not required | 1 | 2165 | 2105 | 1611 | 525 | 25 | 3 | 2164 | 2 | ||
F(ii) | Where extension of mains is required | 0 | 1619 | 1612 | 958 | 598 | 49 | 13 | 1618 | 1 | ||
F(iii) | Modification in connected load | 7 | 4146 | 4000 | 2571 | 1482 | 77 | 16 | 4146 | 7 | ||
F(iv) | Name change/reconnection | 7 | 8788 | 8602 | 5389 | 3367 | 22 | 8 | 8786 | 9 | ||
G | Refund of amount due in regard to temporary connection | 4 | 2343 | 2329 | 1186 | 1134 | 22 | 0 | 2342 | 5 | ||
H | Others | 5 | 20939 | 18123 | 12073 | 8694 | 151 | 15 | 20933 | 11 | ||
2nd Qtr | A(i) | Loose connections from pole | 15 | 121699 | 120247 | 67873 | 53208 | 459 | 159 | 121699 | 15 | |
A(ii) | Interruption due to line breakdown | 13 | 81580 | 80302 | 50414 | 30800 | 273 | 97 | 81584 | 9 | ||
A(iii) | Interruption due to failure of transformer | 19 | 22341 | 21700 | 10780 | 10731 | 781 | 58 | 22350 | 10 | ||
B(i) | Ordinary case, which requires no augmentation. | 4 | 2740 | 2695 | 1644 | 1064 | 30 | 0 | 2738 | 6 | ||
B(ii) | Where augmentation is required. | 2 | 2567 | 2518 | 1292 | 1229 | 39 | 7 | 2567 | 2 | ||
C(i) | Stopped/Defective Meters | 12 | 21852 | 21256 | 11323 | 10349 | 152 | 27 | 21851 | 13 | ||
C(ii) | Billing on average basis for more than two bills | 4 | 6319 | 5942 | 3756 | 2444 | 102 | 14 | 6316 | 7 | ||
D(i) | Loose Wires | 16 | 11079 | 10645 | 6645 | 4246 | 144 | 41 | 11076 | 19 | ||
D(ii) | Inadequate ground clearance | 1 | 2010 | 2011 | 1215 | 750 | 38 | 7 | 2010 | 1 | ||
E(i) | For current bills where no additional information is required | 1 | 4601 | 4205 | 2689 | 1856 | 37 | 19 | 4601 | 1 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 5150 | 4842 | 3029 | 2104 | 13 | 4 | 5150 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 2755 | 2678 | 1842 | 846 | 52 | 15 | 2755 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1810 | 1800 | 1015 | 752 | 30 | 13 | 1810 | 1 | ||
F(iii) | Modification in connected load | 7 | 4670 | 4521 | 2643 | 1887 | 105 | 35 | 4670 | 7 | ||
F(iv) | Name change/reconnection | 9 | 11411 | 11219 | 7494 | 3866 | 33 | 14 | 11407 | 13 | ||
G | Refund of amount due in regard to temporary connection | 5 | 2482 | 2467 | 1183 | 1277 | 21 | 0 | 2481 | 6 | ||
H | Others | 11 | 25941 | 23597 | 16515 | 9057 | 288 | 84 | 25944 | 8 | ||
3rd Qtr | A(i) | Loose connections from pole | 15 | 93622 | 92256 | 51919 | 41229 | 435 | 30 | 93613 | 24 | |
A(ii) | Interruption due to line breakdown | 9 | 62641 | 61400 | 36920 | 25401 | 286 | 29 | 62636 | 14 | ||
A(iii) | Interruption due to failure of transformer | 10 | 23018 | 22464 | 12042 | 10448 | 502 | 13 | 23005 | 23 | ||
B(i) | Ordinary case, which requires no augmentation. | 6 | 2874 | 2829 | 1797 | 1038 | 30 | 0 | 2865 | 15 | ||
B(ii) | Where augmentation is required. | 2 | 1971 | 1895 | 1061 | 860 | 39 | 7 | 1967 | 6 | ||
C(i) | Stopped/Defective Meters | 13 | 17597 | 17052 | 9609 | 7838 | 139 | 5 | 17591 | 19 | ||
C(ii) | Billing on average basis for more than two bills | 7 | 4817 | 4516 | 2859 | 1832 | 108 | 6 | 4805 | 19 | ||
D(i) | Loose Wires | 19 | 12018 | 11132 | 7535 | 4399 | 76 | 3 | 12013 | 24 | ||
D(ii) | Inadequate ground clearance | 1 | 2082 | 2083 | 1240 | 799 | 38 | 5 | 2082 | 1 | ||
E(i) | For current bills where no additional information is required | 1 | 3877 | 3824 | 2527 | 1299 | 38 | 10 | 3874 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 3694 | 3246 | 2106 | 1567 | 18 | 3 | 3694 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 3530 | 3476 | 2031 | 1410 | 87 | 2 | 3530 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1959 | 1945 | 973 | 932 | 52 | 2 | 1959 | 1 | ||
F(iii) | Modification in connected load | 7 | 4033 | 3666 | 2232 | 1719 | 71 | 6 | 4028 | 12 | ||
F(iv) | Name change/reconnection | 13 | 9196 | 8972 | 4548 | 4582 | 62 | 6 | 9198 | 11 | ||
G | Refund of amount due in regard to temporary connection | 6 | 2381 | 2365 | 1005 | 1343 | 26 | 0 | 2374 | 13 | ||
H | Others | 8 | 23959 | 21362 | 14782 | 9015 | 157 | 4 | 23958 | 9 | ||
4th Qtr | A(i) | Loose connections from pole | 24 | 79245 | 77933 | 49334 | 29437 | 409 | 65 | 79245 | 24 | |
A(ii) | Interruption due to line breakdown | 14 | 52039 | 51125 | 29903 | 21714 | 349 | 75 | 52041 | 12 | ||
A(iii) | Interruption due to failure of transformer | 23 | 23229 | 22730 | 12262 | 10197 | 745 | 22 | 23226 | 26 | ||
B(i) | Ordinary case, which requires no augmentation. | 15 | 3196 | 3162 | 1709 | 1457 | 30 | 0 | 3196 | 15 | ||
B(ii) | Where augmentation is required. | 6 | 2762 | 2686 | 1494 | 1202 | 51 | 15 | 2762 | 6 | ||
C(i) | Stopped/Defective Meters | 19 | 17830 | 17359 | 9748 | 7935 | 132 | 14 | 17829 | 20 | ||
C(ii) | Billing on average basis for more than two bills | 19 | 6032 | 5584 | 3784 | 2141 | 96 | 11 | 6032 | 19 | ||
D(i) | Loose Wires | 24 | 11547 | 10800 | 6510 | 4913 | 106 | 18 | 11547 | 24 | ||
D(ii) | Inadequate ground clearance | 1 | 1881 | 1882 | 1068 | 774 | 31 | 8 | 1881 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 3751 | 3691 | 2303 | 1371 | 59 | 18 | 3751 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 4849 | 4399 | 3003 | 1800 | 40 | 6 | 4849 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 2373 | 2325 | 1651 | 691 | 28 | 3 | 2373 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1380 | 1359 | 697 | 637 | 39 | 7 | 1380 | 1 | ||
F(iii) | Modification in connected load | 12 | 4227 | 3821 | 2435 | 1702 | 80 | 10 | 4227 | 12 | ||
F(iv) | Name change/reconnection | 11 | 9120 | 8892 | 5072 | 3992 | 45 | 11 | 9120 | 11 | ||
G | Refund of amount due in regard to temporary connection | 13 | 2132 | 2124 | 994 | 1118 | 20 | 0 | 2132 | 13 | ||
H | Others | 9 | 19521 | 17224 | 11854 | 7451 | 202 | 14 | 19521 | 9 |