Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2   3 4 5 6 7 8 9 10 11  
1st Qtr A(i) Loose connections from pole 9 93698 92295 54460 38708 423 101 93692 15
A(ii) Interruption due to line breakdown 6 56333 55081 33321 22524 383 98 56326 13
A(iii) Interruption due to failure of transformer 4 21162 20503 11390 8962 761 34 21147 19
B(i) Ordinary case, which requires no augmentation. 3 2805 2764 1568 1206 30 0 2804 4
B(ii) Where augmentation is required. 1 2263 2220 1092 1124 39 7 2262 2
C(i) Stopped/Defective Meters 6 18107 17528 9937 7998 149 17 18101 12
C(ii) Billing on average basis for more than two bills 4 5527 5179 3556 1851 103 17 5527 4
D(i) Loose Wires 7 11713 11291 7019 4550 115 20 11704 16
D(ii) Inadequate ground clearance 1 1793 1794 1081 667 38 7 1793 1
E(i) For current bills where no additional information is required 0 4228 3841 2704 1460 46 17 4227 1
E(ii) Where additional information relating to correctness of reading etc. is required 9 4126 3797 2661 1449 11 5 4126 9
F(i) Where extension of mains is not required 1 2165 2105 1611 525 25 3 2164 2
F(ii) Where extension of mains is required 0 1619 1612 958 598 49 13 1618 1
F(iii) Modification in connected load 7 4146 4000 2571 1482 77 16 4146 7
F(iv) Name change/reconnection 7 8788 8602 5389 3367 22 8 8786 9
G Refund of amount due in regard to temporary connection 4 2343 2329 1186 1134 22 0 2342 5
H Others 5 20939 18123 12073 8694 151 15 20933 11
2nd Qtr A(i) Loose connections from pole 15 121699 120247 67873 53208 459 159 121699 15
A(ii) Interruption due to line breakdown 13 81580 80302 50414 30800 273 97 81584 9
A(iii) Interruption due to failure of transformer 19 22341 21700 10780 10731 781 58 22350 10
B(i) Ordinary case, which requires no augmentation. 4 2740 2695 1644 1064 30 0 2738 6
B(ii) Where augmentation is required. 2 2567 2518 1292 1229 39 7 2567 2
C(i) Stopped/Defective Meters 12 21852 21256 11323 10349 152 27 21851 13
C(ii) Billing on average basis for more than two bills 4 6319 5942 3756 2444 102 14 6316 7
D(i) Loose Wires 16 11079 10645 6645 4246 144 41 11076 19
D(ii) Inadequate ground clearance 1 2010 2011 1215 750 38 7 2010 1
E(i) For current bills where no additional information is required 1 4601 4205 2689 1856 37 19 4601 1
E(ii) Where additional information relating to correctness of reading etc. is required 9 5150 4842 3029 2104 13 4 5150 9
F(i) Where extension of mains is not required 2 2755 2678 1842 846 52 15 2755 2
F(ii) Where extension of mains is required 1 1810 1800 1015 752 30 13 1810 1
F(iii) Modification in connected load 7 4670 4521 2643 1887 105 35 4670 7
F(iv) Name change/reconnection 9 11411 11219 7494 3866 33 14 11407 13
G Refund of amount due in regard to temporary connection 5 2482 2467 1183 1277 21 0 2481 6
H Others 11 25941 23597 16515 9057 288 84 25944 8
3rd Qtr A(i) Loose connections from pole 15 93622 92256 51919 41229 435 30 93613 24
A(ii) Interruption due to line breakdown 9 62641 61400 36920 25401 286 29 62636 14
A(iii) Interruption due to failure of transformer 10 23018 22464 12042 10448 502 13 23005 23
B(i) Ordinary case, which requires no augmentation. 6 2874 2829 1797 1038 30 0 2865 15
B(ii) Where augmentation is required. 2 1971 1895 1061 860 39 7 1967 6
C(i) Stopped/Defective Meters 13 17597 17052 9609 7838 139 5 17591 19
C(ii) Billing on average basis for more than two bills 7 4817 4516 2859 1832 108 6 4805 19
D(i) Loose Wires 19 12018 11132 7535 4399 76 3 12013 24
D(ii) Inadequate ground clearance 1 2082 2083 1240 799 38 5 2082 1
E(i) For current bills where no additional information is required 1 3877 3824 2527 1299 38 10 3874 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 3694 3246 2106 1567 18 3 3694 9
F(i) Where extension of mains is not required 2 3530 3476 2031 1410 87 2 3530 2
F(ii) Where extension of mains is required 1 1959 1945 973 932 52 2 1959 1
F(iii) Modification in connected load 7 4033 3666 2232 1719 71 6 4028 12
F(iv) Name change/reconnection 13 9196 8972 4548 4582 62 6 9198 11
G Refund of amount due in regard to temporary connection 6 2381 2365 1005 1343 26 0 2374 13
H Others 8 23959 21362 14782 9015 157 4 23958 9
4th Qtr A(i) Loose connections from pole 24 79245 77933 49334 29437 409 65 79245 24
A(ii) Interruption due to line breakdown 14 52039 51125 29903 21714 349 75 52041 12
A(iii) Interruption due to failure of transformer 23 23229 22730 12262 10197 745 22 23226 26
B(i) Ordinary case, which requires no augmentation. 15 3196 3162 1709 1457 30 0 3196 15
B(ii) Where augmentation is required. 6 2762 2686 1494 1202 51 15 2762 6
C(i) Stopped/Defective Meters 19 17830 17359 9748 7935 132 14 17829 20
C(ii) Billing on average basis for more than two bills 19 6032 5584 3784 2141 96 11 6032 19
D(i) Loose Wires 24 11547 10800 6510 4913 106 18 11547 24
D(ii) Inadequate ground clearance 1 1881 1882 1068 774 31 8 1881 1
E(i) For current bills where no additional information is required 4 3751 3691 2303 1371 59 18 3751 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 4849 4399 3003 1800 40 6 4849 9
F(i) Where extension of mains is not required 2 2373 2325 1651 691 28 3 2373 2
F(ii) Where extension of mains is required 1 1380 1359 697 637 39 7 1380 1
F(iii) Modification in connected load 12 4227 3821 2435 1702 80 10 4227 12
F(iv) Name change/reconnection 11 9120 8892 5072 3992 45 11 9120 11
G Refund of amount due in regard to temporary connection 13 2132 2124 994 1118 20 0 2132 13
H Others 9 19521 17224 11854 7451 202 14 19521 9