Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	15	121699	121714	67873	53208	459	159	121699	15
	A(ii)	Interruption due to line breakdown	13	81580	81593	50414	30800	273	97	81584	9
	A(iii)	Interruption due to failure of transformer	19	22341	22360	10780	10731	781	58	22350	10
	B(i)	Ordinary case, which requires no augmentation.	4	2740	2744	1644	1064	30	0	2738	6
	B(ii)	Where augmentation is required.	2	2567	2569	1292	1229	39	7	2567	2
	C(i)	Stopped/Defective Meters	12	21852	21864	11323	10349	152	27	21851	13
	C(ii)	Billing on average basis for more than two bills	4	6319	6323	3756	2444	102	14	6316	7
	D(i)	Loose Wires	16	11079	11095	6645	4246	144	41	11076	19
	D(ii)	Inadequate ground clearance	1	2010	2011	1215	750	38	7	2010	1
	E(i)	For current bills where no additional information is required	1	4601	4602	2689	1856	37	19	4601	1
	E(ii)	Where additional information relating to correctness of reading etc. is required	9	5150	5159	3029	2104	13	4	5150	9
	F(i)	Where extension of mains is not required	2	2755	2757	1842	846	52	15	2755	2
	F(ii)	Where extension of mains is required	1	1810	1811	1015	752	30	13	1810	1
	F(iii)	Modification in connected load	7	4670	4677	2643	1887	105	35	4670	7
	F(iv)	Name change/reconnection	9	11411	11420	7494	3866	33	14	11407	13
	G	Refund of amount due in regard to temporary connection	5	2482	2487	1183	1277	21	0	2481	6
	H	Others	11	25941	25952	16515	9057	288	84	25944	8
			131	331007	331138	191352	136466	2597	594	331009	129