Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
PGVCL | A(i) | Loose connections from pole | 9.00 | 93698.00 | 92295.00 | 54460.00 | 38708.00 | 423.00 | 101.00 | 93692.00 | 15.00 | |
A(ii) | Interruption due to line breakdown | 6.00 | 56333.00 | 55081.00 | 33321.00 | 22524.00 | 383.00 | 98.00 | 56326.00 | 13.00 | ||
A(iii) | Interruption due to failure of transformer | 4.00 | 21162.00 | 20503.00 | 11390.00 | 8962.00 | 761.00 | 34.00 | 21147.00 | 19.00 | ||
B(i) | Ordinary case, which requires no augmentation. | 3.00 | 2805.00 | 2764.00 | 1568.00 | 1206.00 | 30.00 | 0.00 | 2804.00 | 4.00 | ||
B(ii) | Where augmentation is required. | 1.00 | 2263.00 | 2220.00 | 1092.00 | 1124.00 | 39.00 | 7.00 | 2262.00 | 2.00 | ||
C(i) | Stopped/Defective Meters | 6.00 | 18107.00 | 17528.00 | 9937.00 | 7998.00 | 149.00 | 17.00 | 18101.00 | 12.00 | ||
C(ii) | Billing on average basis for more than two bills | 4.00 | 5527.00 | 5179.00 | 3556.00 | 1851.00 | 103.00 | 17.00 | 5527.00 | 4.00 | ||
D(i) | Loose Wires | 7.00 | 11713.00 | 11291.00 | 7019.00 | 4550.00 | 115.00 | 20.00 | 11704.00 | 16.00 | ||
D(ii) | Inadequate ground clearance | 1.00 | 1793.00 | 1794.00 | 1081.00 | 667.00 | 38.00 | 7.00 | 1793.00 | 1.00 | ||
E(i) | For current bills where no additional information is required | 0.00 | 4228.00 | 3841.00 | 2704.00 | 1460.00 | 46.00 | 17.00 | 4227.00 | 1.00 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 4126.00 | 3797.00 | 2661.00 | 1449.00 | 11.00 | 5.00 | 4126.00 | 9.00 | ||
F(i) | Where extension of mains is not required | 1.00 | 2165.00 | 2105.00 | 1611.00 | 525.00 | 25.00 | 3.00 | 2164.00 | 2.00 | ||
F(ii) | Where extension of mains is required | 0.00 | 1619.00 | 1612.00 | 958.00 | 598.00 | 49.00 | 13.00 | 1618.00 | 1.00 | ||
F(iii) | Modification in connected load | 7.00 | 4146.00 | 4000.00 | 2571.10 | 1481.90 | 77.00 | 16.00 | 4146.00 | 7.00 | ||
F(iv) | Name change/reconnection | 7.00 | 8788.00 | 8602.00 | 5389.00 | 3367.00 | 22.00 | 8.00 | 8786.00 | 9.00 | ||
G | Refund of amount due in regard to temporary connection | 4.00 | 2343.00 | 2329.00 | 1186.00 | 1134.00 | 22.00 | 0.00 | 2342.00 | 5.00 | ||
H | Others | 5.00 | 20939.00 | 18123.00 | 12073.00 | 8694.00 | 151.00 | 15.00 | 20933.00 | 11.00 | ||
74.00 | 261755.00 | 253064.00 | 152577.10 | 106298.90 | 2444.00 | 378.00 | 261698.00 | 131.00 |