Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4.00	5	6.00	7.00	8.00	9.00	10	11
PGVCL	A(i)	Loose connections from pole	166	45073	45239	23866	21142	110	4	45122	117
	A(ii)	Interruption due to line breakdown	181	16587	16768	8878	7656	125	7	16666	102
	A(iii)	Interruption due to failure of transformer	174	6733	6907	3756	3063	20	1	6840	67
	B(i)	Ordinary case, which requires no augmentation.	108	1336	1444	772	610	22	0	1404	40
	B(ii)	Where augmentation is required.	187	1058	1245	512	674	15	0	1201	44
	C(i)	Stopped/Defective Meters	114	10878	10992	6017	4891	31	10	10949	43
	C(ii)	Billing on average basis for more than two bills	131	3950	4081	1815	2200	6	0	4021	60
	D(i)	Loose Wires	52	4955	5007	2457	2538	7	1	5003	4
	D(ii)	Inadequate ground clearance	168	1361	1529	712	760	8	0	1480	49
	E(i)	For current bills where no additional information is required	428	3070	3498	2032	1412	10	0	3454	44
	E(ii)	Where additional information relating to correctness of reading etc. is required	110	2792	2902	1547	1314	12	0	2873	29
	F(i)	Where extension of mains is not required	135	2084	2219	1235	933	8	0	2176	43
	F(ii)	Where extension of mains is required	151	1166	1317	598	636	31	0	1265	52
	F(iii)	Modification in connected load	144	2136	2280	1198	985	5	0	2188	92
	F(iv)	Name change/reconnection	211	10997	11208	4881	6174	36	4	11095	113
	G	Refund of amount due in regard to temporary connection	67	943	1010	506	442	22	15	985	25
	H	Others	218	5196	5414	2373	2921	17	16	5327	87
			2745	120315	123060	63155	58351	485	58	122049	1011