| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | |||
| PGVCL | A(i) | Loose connections from pole | 15.00 | 93622.00 | 93637.00 | 51919.00 | 41229.00 | 435.00 | 30.00 | 93613.00 | -24.00 | #### | |
| A(ii) | Interruption due to line breakdown | 9.00 | 62641.00 | 62650.00 | 36920.00 | 25401.00 | 286.00 | 29.00 | 62636.00 | -14.00 | |||
| A(iii) | Interruption due to failure of transformer | 10.00 | 23018.00 | 23028.00 | 12042.00 | 10448.00 | 502.00 | 13.00 | 23005.00 | -23.00 | |||
| B(i) | Ordinary case, which requires no augmentation. | 6.00 | 2874.00 | 2880.00 | 1797.00 | 1038.00 | 30.00 | 0.00 | 2865.00 | -15.00 | |||
| B(ii) | Where augmentation is required. | 2.00 | 1971.00 | 1973.00 | 1061.00 | 860.00 | 39.00 | 7.00 | 1967.00 | -6.00 | |||
| C(i) | Stopped/Defective Meters | 13.00 | 17597.00 | 17610.00 | 9609.00 | 7838.00 | 139.00 | 5.00 | 17591.00 | -19.00 | |||
| C(ii) | Billing on average basis for more than two bills | 7.00 | 4817.00 | 4824.00 | 2859.00 | 1832.00 | 108.00 | 6.00 | 4805.00 | -19.00 | |||
| D(i) | Loose Wires | 19.00 | 12018.00 | 12037.00 | 7535.00 | 4399.00 | 76.00 | 3.00 | 12013.00 | -24.00 | |||
| D(ii) | Inadequate ground clearance | 1.00 | 2082.00 | 2083.00 | 1240.00 | 799.00 | 38.00 | 5.00 | 2082.00 | -1.00 | |||
| E(i) | For current bills where no additional information is required | 1.00 | 3877.00 | 3878.00 | 2527.00 | 1299.00 | 38.00 | 10.00 | 3874.00 | -4.00 | |||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 3694.00 | 3703.00 | 2106.00 | 1567.00 | 18.00 | 3.00 | 3694.00 | -9.00 | |||
| F(i) | Where extension of mains is not required | 2.00 | 3530.00 | 3532.00 | 2031.00 | 1410.00 | 87.00 | 2.00 | 3530.00 | -2.00 | |||
| F(ii) | Where extension of mains is required | 1.00 | 1959.00 | 1960.00 | 973.00 | 932.00 | 52.00 | 2.00 | 1959.00 | -1.00 | |||
| F(iii) | Modification in connected load | 7.00 | 4033.00 | 4040.00 | 2232.00 | 1719.00 | 71.00 | 6.00 | 4028.00 | -12.00 | |||
| F(iv) | Name change/reconnection | 13.00 | 9196.00 | 9209.00 | 4548.00 | 4582.00 | 62.00 | 6.00 | 9198.00 | -11.00 | |||
| G | Refund of amount due in regard to temporary connection | 6.00 | 2381.00 | 2387.00 | 1005.00 | 1343.00 | 26.00 | 0.00 | 2374.00 | -13.00 | |||
| H | Others | 8.00 | 23959.00 | 23967.00 | 14782.00 | 9015.00 | 157.00 | 4.00 | 23984.00 | 17.00 | |||