Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |
PGVCL | A(i) | 60.00 | 79024.00 | 79084.00 | 42139.65 | 36755.35 | 160.00 | 7.00 | 79062.00 | 22.00 | |
A(ii) | 18.00 | 21760.00 | 21778.00 | 9747.00 | 11929.00 | 95.00 | 0.00 | 21771.00 | 7.00 | ||
A(iii) | 32.00 | 10747.00 | 10779.00 | 5128.00 | 5526.00 | 79.00 | 10.00 | 10743.00 | 36.00 | ||
B(i) | 1.00 | 1416.00 | 1417.00 | 653.00 | 737.00 | 18.00 | 8.00 | 1416.00 | 1.00 | ||
B(ii) | 20.00 | 1243.00 | 1263.00 | 523.00 | 689.00 | 20.00 | 0.00 | 1232.00 | 31.00 | ||
C(i) | 26.00 | 12886.00 | 12912.00 | 5936.00 | 6889.00 | 76.00 | 0.00 | 12901.00 | 11.00 | ||
C(ii) | 5.00 | 5044.00 | 5049.00 | 2423.00 | 2596.00 | 9.00 | 0.00 | 5028.00 | 21.00 | ||
D(i) | 18.00 | 6397.00 | 6415.00 | 3087.00 | 3271.00 | 41.00 | 4.00 | 6403.00 | 12.00 | ||
D(ii) | 10.00 | 1465.00 | 1475.00 | 635.00 | 826.00 | 8.00 | 0.00 | 1469.00 | 6.00 | ||
E(i) | 40.00 | 5064.00 | 5104.00 | 1844.00 | 3250.00 | 3.00 | 0.00 | 5097.00 | 7.00 | ||
E(ii) | 15.00 | 3996.00 | 4011.00 | 1037.00 | 2957.00 | 7.00 | 0.00 | 4001.00 | 10.00 | ||
F(i) | 3.00 | 2799.00 | 2802.00 | 1453.00 | 1315.00 | 31.00 | 0.00 | 2799.00 | 3.00 | ||
F(ii) | 0.00 | 1464.00 | 1464.00 | 711.00 | 734.00 | 5.00 | 0.00 | 1450.00 | 14.00 | ||
F(iii) | 80.00 | 3024.00 | 3104.00 | 1482.00 | 1485.00 | 91.00 | 23.00 | 3081.00 | 23.00 | ||
F(iv) | 125.00 | 8138.00 | 8263.00 | 4247.00 | 3912.00 | 49.00 | 18.00 | 8226.00 | 37.00 | ||
G | 244.00 | 1428.00 | 1672.00 | 775.00 | 877.00 | 16.00 | 1.00 | 1669.00 | 3.00 | ||
H | 29.00 | 4074.00 | 4103.00 | 2287.00 | 1798.00 | 18.00 | 0.00 | 4103.00 | 0.00 |