| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 0.00 | 83501.00 | 83501.00 | 49454.00 | 33887.00 | 0.00 | 0.00 | 83341.00 | 160.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 38834.00 | 38834.00 | 18388.00 | 20402.00 | 0.00 | 0.00 | 38790.00 | 44.00 | ||
| A(iii) | Interruption due to failure of transformer | 0.00 | 14166.00 | 14166.00 | 7318.00 | 6756.00 | 0.00 | 0.00 | 14074.00 | 92.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 19.00 | 1460.00 | 1479.00 | 514.00 | 965.00 | 0.00 | 0.00 | 1479.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 952.00 | 952.00 | 364.00 | 588.00 | 0.00 | 0.00 | 952.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 32.00 | 16429.00 | 16461.00 | 7440.00 | 9020.00 | 0.00 | 0.00 | 16460.00 | 1.00 | ||
| C(ii) | Billing on average basis for more than two bills | 10.00 | 4889.00 | 4899.00 | 2504.00 | 2325.00 | 0.00 | 0.00 | 4829.00 | 70.00 | ||
| D(i) | Loose Wires | 2.00 | 11194.00 | 11196.00 | 4660.00 | 6535.00 | 0.00 | 0.00 | 11195.00 | 1.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 1679.00 | 1679.00 | 764.00 | 915.00 | 0.00 | 0.00 | 1679.00 | 0.00 | ||
| E(i) | For current bills where no additional information is required | 5.00 | 3542.00 | 3547.00 | 1864.00 | 1676.00 | 0.00 | 0.00 | 3540.00 | 7.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 18.00 | 4980.00 | 4998.00 | 2839.00 | 2131.00 | 0.00 | 0.00 | 4970.00 | 28.00 | ||
| F(i) | Where extension of mains is not required | 5.00 | 1743.00 | 1748.00 | 934.00 | 814.00 | 0.00 | 0.00 | 1748.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 1389.00 | 1389.00 | 449.00 | 940.00 | 0.00 | 0.00 | 1389.00 | 0.00 | ||
| F(iii) | Modification in connected load | 4.00 | 2871.00 | 2875.00 | 1287.00 | 1581.00 | 0.00 | 0.00 | 2868.00 | 7.00 | ||
| F(iv) | Name change/reconnection | 59.00 | 12499.00 | 12558.00 | 7939.00 | 4526.00 | 0.00 | 0.00 | 12465.00 | 93.00 | ||
| G | Refund of amount due in regard to temporary connection | 22.00 | 876.00 | 898.00 | 443.00 | 407.00 | 0.00 | 0.00 | 850.00 | 48.00 | ||
| H | Others | 20.00 | 5469.00 | 5489.00 | 2699.00 | 2703.00 | 0.00 | 0.00 | 5402.00 | 87.00 | ||
| BLANK | AUTO | DO BLANK | AUTO | PUT IN FIRST COLUMN | ||||||||