| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| RJC | A(i) | Loose connections from pole | 0.00 | 19900.00 | 19900.00 | 11211.00 | 8442.00 | 200.00 | 47.00 | 19900.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 1952.00 | 1952.00 | 610.00 | 1333.00 | 9.00 | 0.00 | 1952.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 567.00 | 567.00 | 233.00 | 334.00 | 0.00 | 0.00 | 567.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 0.00 | 68.00 | 68.00 | 36.00 | 32.00 | 0.00 | 0.00 | 68.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 53.00 | 53.00 | 26.00 | 27.00 | 0.00 | 0.00 | 53.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 1665.00 | 1665.00 | 810.00 | 855.00 | 0.00 | 0.00 | 1665.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 11.00 | 668.00 | 679.00 | 339.00 | 335.00 | 0.00 | 0.00 | 674.00 | 5.00 | ||
| D(i) | Loose Wires | 0.00 | 221.00 | 221.00 | 54.00 | 167.00 | 0.00 | 0.00 | 221.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 2.00 | 2.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 0.00 | 226.00 | 226.00 | 74.00 | 152.00 | 0.00 | 0.00 | 226.00 | 0.00 | ||
| E(ii) | Where additional information relating to | 0.00 | 145.00 | 145.00 | 63.00 | 82.00 | 0.00 | 0.00 | 145.00 | 0.00 | ||
| F(i) | Where extension of mains is not require | 0.00 | 314.00 | 314.00 | 47.00 | 267.00 | 0.00 | 0.00 | 314.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 358.00 | 358.00 | 225.00 | 124.00 | 9.00 | 0.00 | 358.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 286.00 | 286.00 | 121.00 | 165.00 | 0.00 | 0.00 | 286.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 26.00 | 1725.00 | 1751.00 | 565.00 | 1150.00 | 0.00 | 0.00 | 1715.00 | 36.00 | ||
| G | Refund of amount due in regard to temp | 12.00 | 77.00 | 89.00 | 21.00 | 56.00 | 0.00 | 0.00 | 77.00 | 12.00 | ||
| H | Others | 14.00 | 101.00 | 115.00 | 59.00 | 42.00 | 0.00 | 0.00 | 101.00 | 14.00 | ||
| RJR | A(i) | Loose connections from pole | 0.00 | 2946.00 | 2946.00 | 1272.00 | 1674.00 | 0.00 | 0.00 | 2946.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 2751.00 | 2751.00 | 1826.00 | 925.00 | 0.00 | 0.00 | 2751.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 1223.00 | 1223.00 | 455.00 | 768.00 | 0.00 | 0.00 | 1223.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 9.00 | 51.00 | 60.00 | 16.00 | 35.00 | 0.00 | 0.00 | 51.00 | 9.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 52.00 | 52.00 | 29.00 | 23.00 | 0.00 | 0.00 | 52.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 2008.00 | 2008.00 | 1456.00 | 552.00 | 0.00 | 0.00 | 2008.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 5.00 | 4.00 | 9.00 | 2.00 | 2.00 | 0.00 | 0.00 | 4.00 | 5.00 | ||
| D(i) | Loose Wires | 0.00 | 2292.00 | 2292.00 | 1572.00 | 720.00 | 0.00 | 0.00 | 2292.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 0.00 | 65.00 | 65.00 | 60.00 | 5.00 | 0.00 | 0.00 | 65.00 | 0.00 | ||
| E(ii) | Where additional information relating to | 0.00 | 1527.00 | 1527.00 | 871.00 | 656.00 | 0.00 | 0.00 | 1527.00 | 0.00 | ||
| F(i) | Where extension of mains is not require | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 75.00 | 75.00 | 58.00 | 17.00 | 0.00 | 0.00 | 75.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 11.00 | 1050.00 | 1061.00 | 744.00 | 300.00 | 0.00 | 0.00 | 1044.00 | 17.00 | ||
| G | Refund of amount due in regard to temp | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||
| H | Others | 28.00 | 200.00 | 228.00 | 80.00 | 148.00 | 0.00 | 0.00 | 228.00 | 0.00 | ||
| MRB | A(i) | Loose connections from pole | 0.00 | 3933.00 | 3933.00 | 2663.00 | 1270.00 | 0.00 | 0.00 | 3933.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 7290.00 | 7290.00 | 2932.00 | 4358.00 | 0.00 | 0.00 | 7290.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 462.00 | 462.00 | 255.00 | 207.00 | 0.00 | 0.00 | 462.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 0.00 | 20.00 | 20.00 | 8.00 | 12.00 | 0.00 | 0.00 | 20.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 40.00 | 40.00 | 16.00 | 24.00 | 0.00 | 0.00 | 40.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 2073.00 | 2073.00 | 681.00 | 1392.00 | 0.00 | 0.00 | 2073.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 6.00 | 239.00 | 245.00 | 125.00 | 120.00 | 0.00 | 0.00 | 245.00 | 0.00 | ||
| D(i) | Loose Wires | 0.00 | 623.00 | 623.00 | 225.00 | 398.00 | 0.00 | 0.00 | 623.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 3.00 | 3.00 | 2.00 | 1.00 | 0.00 | 0.00 | 3.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 11.00 | 736.00 | 747.00 | 421.00 | 321.00 | 0.00 | 0.00 | 742.00 | 5.00 | ||
| E(ii) | Where additional information relating to | 0.00 | 395.00 | 395.00 | 202.00 | 193.00 | 0.00 | 0.00 | 395.00 | 0.00 | ||
| F(i) | Where extension of mains is not require | 0.00 | 60.00 | 60.00 | 33.00 | 27.00 | 0.00 | 0.00 | 60.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 130.00 | 130.00 | 45.00 | 85.00 | 0.00 | 0.00 | 130.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 125.00 | 125.00 | 55.00 | 70.00 | 0.00 | 0.00 | 125.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 10.00 | 592.00 | 602.00 | 215.00 | 382.00 | 0.00 | 0.00 | 597.00 | 5.00 | ||
| G | Refund of amount due in regard to temp | 3.00 | 7.00 | 10.00 | 5.00 | 4.00 | 0.00 | 0.00 | 9.00 | 1.00 | ||
| H | Others | 10.00 | 1164.00 | 1174.00 | 458.00 | 710.00 | 0.00 | 0.00 | 1168.00 | 6.00 | ||
| PBR | A(i) | Loose connections from pole | 0.00 | 6287.00 | 6287.00 | 3429.00 | 2858.00 | 6287.00 | 0.00 | |||
| A(ii) | Interruption due to line breakdown | 0.00 | 4957.00 | 4957.00 | 3161.00 | 1796.00 | 4957.00 | 0.00 | ||||
| A(iii) | Interruption due to failure of transforme | 0.00 | 1429.00 | 1429.00 | 741.00 | 688.00 | 1429.00 | 0.00 | ||||
| B(i) | Ordinary case, which requires no augme | 0.00 | 94.00 | 94.00 | 51.00 | 43.00 | 94.00 | 0.00 | ||||
| B(ii) | Where augmentation is required. | 0.00 | 64.00 | 64.00 | 29.00 | 35.00 | 64.00 | 0.00 | ||||
| C(i) | Stopped/Defective Meters | 0.00 | 1138.00 | 1138.00 | 711.00 | 427.00 | 1138.00 | 0.00 | ||||
| C(ii) | Billing on average basis for more than t | 0.00 | 1139.00 | 1139.00 | 691.00 | 448.00 | 1139.00 | 0.00 | ||||
| D(i) | Loose Wires | 0.00 | 618.00 | 618.00 | 429.00 | 189.00 | 618.00 | 0.00 | ||||
| D(ii) | Inadequate ground clearance | 0.00 | 267.00 | 267.00 | 143.00 | 124.00 | 267.00 | 0.00 | ||||
| E(i) | For current bills where no additional info | 0.00 | 856.00 | 856.00 | 468.00 | 388.00 | 856.00 | 0.00 | ||||
| E(ii) | Where additional information relating to | 0.00 | 689.00 | 689.00 | 329.00 | 360.00 | 689.00 | 0.00 | ||||
| F(i) | Where extension of mains is not require | 0.00 | 181.00 | 181.00 | 89.00 | 92.00 | 181.00 | 0.00 | ||||
| F(ii) | Where extension of mains is required | 0.00 | 233.00 | 233.00 | 159.00 | 74.00 | 233.00 | 0.00 | ||||
| F(iii) | Modification in connected load | 0.00 | 451.00 | 451.00 | 233.00 | 218.00 | 451.00 | 0.00 | ||||
| F(iv) | Name change/reconnection | 0.00 | 269.00 | 269.00 | 183.00 | 86.00 | 269.00 | 0.00 | ||||
| G | Refund of amount due in regard to temp | 0.00 | 186.00 | 186.00 | 77.00 | 109.00 | 186.00 | 0.00 | ||||
| H | Others | 0.00 | 528.00 | 528.00 | 398.00 | 130.00 | 528.00 | 0.00 | ||||
| JMN | A(i) | Loose connections from pole | 5.00 | 2712.00 | 2717.00 | 816.00 | 1901.00 | 2717.00 | 0.00 | |||
| A(ii) | Interruption due to line breakdown | 7.00 | 1076.00 | 1083.00 | 325.00 | 758.00 | 1083.00 | 0.00 | ||||
| A(iii) | Interruption due to failure of transforme | 0.00 | 1020.00 | 1020.00 | 306.00 | 714.00 | 1020.00 | 0.00 | ||||
| B(i) | Ordinary case, which requires no augme | 6.00 | 190.00 | 196.00 | 59.00 | 137.00 | 196.00 | 0.00 | ||||
| B(ii) | Where augmentation is required. | 3.00 | 51.00 | 54.00 | 17.00 | 37.00 | 54.00 | 0.00 | ||||
| C(i) | Stopped/Defective Meters | 3.00 | 524.00 | 527.00 | 158.00 | 369.00 | 527.00 | 0.00 | ||||
| C(ii) | Billing on average basis for more than t | 2.00 | 426.00 | 428.00 | 129.00 | 299.00 | 428.00 | 0.00 | ||||
| D(i) | Loose Wires | 5.00 | 424.00 | 429.00 | 129.00 | 300.00 | 429.00 | 0.00 | ||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| E(i) | For current bills where no additional info | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| E(ii) | Where additional information relating to | 0.00 | 128.00 | 128.00 | 39.00 | 89.00 | 128.00 | 0.00 | ||||
| F(i) | Where extension of mains is not require | 0.00 | 271.00 | 271.00 | 82.00 | 189.00 | 271.00 | 0.00 | ||||
| F(ii) | Where extension of mains is required | 7.00 | 0.00 | 7.00 | 2.00 | 5.00 | 7.00 | 0.00 | ||||
| F(iii) | Modification in connected load | 2.00 | 0.00 | 2.00 | 1.00 | 1.00 | 2.00 | 0.00 | ||||
| F(iv) | Name change/reconnection | 0.00 | 423.00 | 423.00 | 127.00 | 296.00 | 423.00 | 0.00 | ||||
| G | Refund of amount due in regard to temp | 0.00 | 201.00 | 201.00 | 61.00 | 140.00 | 201.00 | 0.00 | ||||
| H | Others | 2.00 | 0.00 | 2.00 | 1.00 | 1.00 | 2.00 | 0.00 | ||||
| BHJ | A(i) | Loose connections from pole | 0.00 | 4716.00 | 4716.00 | 80.00 | 4636.00 | 0.00 | 0.00 | 4716.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 3084.00 | 3084.00 | 10.00 | 3074.00 | 0.00 | 0.00 | 3084.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 1749.00 | 1749.00 | 12.00 | 1737.00 | 0.00 | 0.00 | 1749.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 0.00 | 220.00 | 220.00 | 1.00 | 219.00 | 0.00 | 0.00 | 220.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 329.00 | 329.00 | 4.00 | 325.00 | 0.00 | 0.00 | 329.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 1136.00 | 1136.00 | 3.00 | 1133.00 | 0.00 | 0.00 | 1136.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 0.00 | 310.00 | 310.00 | 2.00 | 308.00 | 0.00 | 0.00 | 310.00 | 0.00 | ||
| D(i) | Loose Wires | 0.00 | 2482.00 | 2482.00 | 2.00 | 2480.00 | 0.00 | 0.00 | 2482.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 260.00 | 260.00 | 0.00 | 260.00 | 0.00 | 0.00 | 260.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 0.00 | 497.00 | 497.00 | 0.00 | 497.00 | 0.00 | 0.00 | 497.00 | 0.00 | ||
| E(ii) | Where additional information relating to | 8.00 | 481.00 | 489.00 | 0.00 | 471.00 | 0.00 | 0.00 | 471.00 | 18.00 | ||
| F(i) | Where extension of mains is not require | 0.00 | 169.00 | 169.00 | 3.00 | 166.00 | 0.00 | 0.00 | 169.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 451.00 | 451.00 | 0.00 | 451.00 | 0.00 | 0.00 | 451.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 866.00 | 866.00 | 0.00 | 866.00 | 0.00 | 0.00 | 866.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 0.00 | 1605.00 | 1605.00 | 11.00 | 1594.00 | 0.00 | 0.00 | 1605.00 | 0.00 | ||
| G | Refund of amount due in regard to temp | 0.00 | 213.00 | 213.00 | 0.00 | 210.00 | 0.00 | 0.00 | 210.00 | 3.00 | ||
| H | Others | 0.00 | 546.00 | 546.00 | 0.00 | 546.00 | 0.00 | 0.00 | 546.00 | 0.00 | ||
| JND | A(i) | Loose connections from pole | 0.00 | 9999.00 | 9999.00 | 5600.00 | 4391.00 | 7.00 | 1.00 | 9999.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 3188.00 | 3188.00 | 1593.00 | 1590.00 | 5.00 | 0.00 | 3188.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 1342.00 | 1342.00 | 583.00 | 756.00 | 3.00 | 0.00 | 1342.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 0.00 | 165.00 | 165.00 | 68.00 | 97.00 | 0.00 | 0.00 | 165.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 74.00 | 74.00 | 24.00 | 50.00 | 0.00 | 0.00 | 74.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 1083.00 | 1083.00 | 431.00 | 627.00 | 25.00 | 0.00 | 1083.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 0.00 | 184.00 | 184.00 | 57.00 | 127.00 | 0.00 | 0.00 | 184.00 | 0.00 | ||
| D(i) | Loose Wires | 0.00 | 1107.00 | 1107.00 | 512.00 | 594.00 | 1.00 | 0.00 | 1107.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 312.00 | 312.00 | 126.00 | 186.00 | 0.00 | 0.00 | 312.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 0.00 | 145.00 | 145.00 | 53.00 | 92.00 | 0.00 | 0.00 | 145.00 | 0.00 | ||
| E(ii) | Where additional information relating to | 0.00 | 164.00 | 164.00 | 71.00 | 93.00 | 0.00 | 0.00 | 164.00 | 0.00 | ||
| F(i) | Where extension of mains is not require | 5.00 | 116.00 | 121.00 | 41.00 | 75.00 | 0.00 | 0.00 | 116.00 | 5.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 154.00 | 154.00 | 24.00 | 130.00 | 0.00 | 0.00 | 154.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 407.00 | 407.00 | 124.00 | 283.00 | 0.00 | 0.00 | 407.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 17.00 | 369.00 | 386.00 | 108.00 | 278.00 | 0.00 | 0.00 | 386.00 | 0.00 | ||
| G | Refund of amount due in regard to temp | 3.00 | 72.00 | 75.00 | 22.00 | 47.00 | 0.00 | 0.00 | 69.00 | 6.00 | ||
| H | Others | 0.00 | 134.00 | 134.00 | 40.00 | 94.00 | 0.00 | 0.00 | 134.00 | 0.00 | ||
| BVN | A(i) | Loose connections from pole | 0.00 | 24710.00 | 24710.00 | 17839.65 | 6652.35 | 208.00 | 10.00 | 24710.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0.00 | 3083.00 | 3083.00 | 1804.00 | 1169.00 | 94.00 | 16.00 | 3083.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 0.00 | 959.00 | 959.00 | 605.00 | 336.00 | 18.00 | 0.00 | 959.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 0.00 | 154.00 | 154.00 | 68.00 | 84.00 | 2.00 | 0.00 | 154.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 94.00 | 94.00 | 64.00 | 30.00 | 0.00 | 0.00 | 94.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0.00 | 2007.00 | 2007.00 | 1180.00 | 800.00 | 27.00 | 0.00 | 2007.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than t | 0.00 | 1544.00 | 1544.00 | 846.00 | 688.00 | 10.00 | 0.00 | 1544.00 | 0.00 | ||
| D(i) | Loose Wires | 0.00 | 1216.00 | 1216.00 | 571.00 | 640.00 | 5.00 | 0.00 | 1216.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 377.00 | 377.00 | 146.00 | 220.00 | 11.00 | 0.00 | 377.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 0.00 | 236.00 | 236.00 | 107.00 | 129.00 | 0.00 | 0.00 | 236.00 | 0.00 | ||
| E(ii) | Where additional information relating to | 0.00 | 1325.00 | 1325.00 | 862.00 | 463.00 | 0.00 | 0.00 | 1325.00 | 0.00 | ||
| F(i) | Where extension of mains is not require | 0.00 | 884.00 | 884.00 | 660.75 | 223.25 | 0.00 | 0.00 | 884.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 473.00 | 473.00 | 233.20 | 235.80 | 4.00 | 0.00 | 473.00 | 0.00 | ||
| F(iii) | Modification in connected load | 0.00 | 478.00 | 478.00 | 256.95 | 218.05 | 3.00 | 0.00 | 478.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 0.00 | 4133.00 | 4133.00 | 3220.60 | 912.40 | 0.00 | 0.00 | 4133.00 | 0.00 | ||
| G | Refund of amount due in regard to temp | 0.00 | 185.00 | 185.00 | 102.40 | 81.60 | 1.00 | 0.00 | 185.00 | 0.00 | ||
| H | Others | 0.00 | 1024.00 | 1024.00 | 603.00 | 421.00 | 0.00 | 0.00 | 1024.00 | 0.00 | ||
| BTD | A(i) | Loose connections from pole | 31.00 | 1128.00 | 1159.00 | 427.00 | 732.00 | 1159.00 | 0.00 | |||
| A(ii) | Interruption due to line breakdown | 2.00 | 445.00 | 447.00 | 269.00 | 178.00 | 447.00 | 0.00 | ||||
| A(iii) | Interruption due to failure of transforme | 0.00 | 327.00 | 327.00 | 197.00 | 130.00 | 327.00 | 0.00 | ||||
| B(i) | Ordinary case, which requires no augme | 0.00 | 9.00 | 9.00 | 6.00 | 3.00 | 9.00 | 0.00 | ||||
| B(ii) | Where augmentation is required. | 0.00 | 10.00 | 10.00 | 6.00 | 4.00 | 10.00 | 0.00 | ||||
| C(i) | Stopped/Defective Meters | 11.00 | 395.00 | 406.00 | 240.00 | 160.00 | 400.00 | 6.00 | ||||
| C(ii) | Billing on average basis for more than t | 13.00 | 122.00 | 135.00 | 81.00 | 54.00 | 135.00 | 0.00 | ||||
| D(i) | Loose Wires | 1.00 | 120.00 | 121.00 | 72.00 | 47.00 | 119.00 | 2.00 | ||||
| D(ii) | Inadequate ground clearance | 1.00 | 5.00 | 6.00 | 4.00 | 2.00 | 6.00 | 0.00 | ||||
| E(i) | For current bills where no additional info | 1.00 | 6.00 | 7.00 | 5.00 | 2.00 | 7.00 | 0.00 | ||||
| E(ii) | Where additional information relating to | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| F(i) | Where extension of mains is not require | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| F(iii) | Modification in connected load | 2.00 | 60.00 | 62.00 | 35.00 | 23.00 | 58.00 | 4.00 | ||||
| F(iv) | Name change/reconnection | 0.00 | 100.00 | 100.00 | 60.00 | 39.00 | 99.00 | 1.00 | ||||
| G | Refund of amount due in regard to temp | 8.00 | 18.00 | 26.00 | 16.00 | 10.00 | 26.00 | 0.00 | ||||
| H | Others | 8.00 | 124.00 | 132.00 | 80.00 | 52.00 | 132.00 | 0.00 | ||||
| AMR | A(i) | Loose connections from pole | 0.00 | 874.00 | 874.00 | 383.00 | 491.00 | 874.00 | 0.00 | |||
| A(ii) | Interruption due to line breakdown | 0.00 | 737.00 | 737.00 | 267.00 | 470.00 | 737.00 | 0.00 | ||||
| A(iii) | Interruption due to failure of transforme | 18.00 | 792.00 | 810.00 | 484.00 | 326.00 | 810.00 | 0.00 | ||||
| B(i) | Ordinary case, which requires no augme | 0.00 | 124.00 | 124.00 | 48.00 | 66.00 | 114.00 | 10.00 | ||||
| B(ii) | Where augmentation is required. | 0.00 | 57.00 | 57.00 | 15.00 | 42.00 | 57.00 | 0.00 | ||||
| C(i) | Stopped/Defective Meters | 0.00 | 830.00 | 830.00 | 303.00 | 501.00 | 804.00 | 26.00 | ||||
| C(ii) | Billing on average basis for more than t | 0.00 | 409.00 | 409.00 | 152.00 | 257.00 | 409.00 | 0.00 | ||||
| D(i) | Loose Wires | 0.00 | 791.00 | 791.00 | 342.00 | 449.00 | 791.00 | 0.00 | ||||
| D(ii) | Inadequate ground clearance | 0.00 | 315.00 | 315.00 | 131.00 | 184.00 | 315.00 | 0.00 | ||||
| E(i) | For current bills where no additional info | 0.00 | 441.00 | 441.00 | 240.00 | 201.00 | 441.00 | 0.00 | ||||
| E(ii) | Where additional information relating to | 0.00 | 228.00 | 228.00 | 81.00 | 147.00 | 228.00 | 0.00 | ||||
| F(i) | Where extension of mains is not require | 0.00 | 146.00 | 146.00 | 51.00 | 95.00 | 146.00 | 0.00 | ||||
| F(ii) | Where extension of mains is required | 0.00 | 112.00 | 112.00 | 57.00 | 55.00 | 112.00 | 0.00 | ||||
| F(iii) | Modification in connected load | 10.00 | 263.00 | 273.00 | 151.00 | 122.00 | 273.00 | 0.00 | ||||
| F(iv) | Name change/reconnection | 7.00 | 381.00 | 388.00 | 145.00 | 243.00 | 388.00 | 0.00 | ||||
| G | Refund of amount due in regard to temp | 0.00 | 44.00 | 44.00 | 11.00 | 33.00 | 44.00 | 0.00 | ||||
| H | Others | 2.00 | 174.00 | 176.00 | 74.00 | 102.00 | 176.00 | 0.00 | ||||
| SNR | A(i) | Loose connections from pole | 0.00 | 760.00 | 760.00 | 729.00 | 31.00 | 760.00 | 0.00 | |||
| A(ii) | Interruption due to line breakdown | 0.00 | 178.00 | 178.00 | 160.00 | 18.00 | 178.00 | 0.00 | ||||
| A(iii) | Interruption due to failure of transforme | 0.00 | 140.00 | 140.00 | 132.00 | 8.00 | 140.00 | 0.00 | ||||
| B(i) | Ordinary case, which requires no augme | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||
| B(ii) | Where augmentation is required. | 0.00 | 4.00 | 4.00 | 4.00 | 0.00 | 4.00 | 0.00 | ||||
| C(i) | Stopped/Defective Meters | 2.00 | 300.00 | 302.00 | 276.00 | 26.00 | 302.00 | 0.00 | ||||
| C(ii) | Billing on average basis for more than t | 3.00 | 60.00 | 63.00 | 55.00 | 8.00 | 63.00 | 0.00 | ||||
| D(i) | Loose Wires | 0.00 | 40.00 | 40.00 | 38.00 | 2.00 | 40.00 | 0.00 | ||||
| D(ii) | Inadequate ground clearance | 1.00 | 10.00 | 11.00 | 10.00 | 1.00 | 11.00 | 0.00 | ||||
| E(i) | For current bills where no additional info | 0.00 | 30.00 | 30.00 | 27.00 | 3.00 | 30.00 | 0.00 | ||||
| E(ii) | Where additional information relating to | 0.00 | 19.00 | 19.00 | 17.00 | 2.00 | 19.00 | 0.00 | ||||
| F(i) | Where extension of mains is not require | 1.00 | 22.00 | 23.00 | 21.00 | 2.00 | 23.00 | 0.00 | ||||
| F(ii) | Where extension of mains is required | 0.00 | 25.00 | 25.00 | 25.00 | 0.00 | 25.00 | 0.00 | ||||
| F(iii) | Modification in connected load | 0.00 | 18.00 | 18.00 | 15.00 | 3.00 | 18.00 | 0.00 | ||||
| F(iv) | Name change/reconnection | 0.00 | 110.00 | 110.00 | 109.00 | 1.00 | 110.00 | 0.00 | ||||
| G | Refund of amount due in regard to temp | 0.00 | 26.00 | 26.00 | 23.00 | 3.00 | 26.00 | 0.00 | ||||
| H | Others | 5.00 | 16.00 | 21.00 | 16.00 | 5.00 | 21.00 | 0.00 | ||||
| PGVCL | A(i) | Loose connections from pole | 36.00 | 77965.00 | 78001.00 | 44449.65 | 33078.35 | 415.00 | 58.00 | 78001.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 9.00 | 28741.00 | 28750.00 | 12957.00 | 15669.00 | 108.00 | 16.00 | 28750.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transforme | 18.00 | 10010.00 | 10028.00 | 4003.00 | 6004.00 | 21.00 | 0.00 | 10028.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augme | 15.00 | 1095.00 | 1110.00 | 361.00 | 728.00 | 2.00 | 0.00 | 1091.00 | 19.00 | ||
| B(ii) | Where augmentation is required. | 3.00 | 828.00 | 831.00 | 234.00 | 597.00 | 0.00 | 0.00 | 831.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 16.00 | 13159.00 | 13175.00 | 6249.00 | 6842.00 | 52.00 | 0.00 | 13143.00 | 32.00 | ||
| C(ii) | Billing on average basis for more than t | 40.00 | 5105.00 | 5145.00 | 2479.00 | 2646.00 | 10.00 | 0.00 | 5135.00 | 10.00 | ||
| D(i) | Loose Wires | 6.00 | 9934.00 | 9940.00 | 3946.00 | 5986.00 | 6.00 | 0.00 | 9938.00 | 2.00 | ||
| D(ii) | Inadequate ground clearance | 2.00 | 1551.00 | 1553.00 | 564.00 | 978.00 | 11.00 | 0.00 | 1553.00 | 0.00 | ||
| E(i) | For current bills where no additional info | 12.00 | 3238.00 | 3250.00 | 1455.00 | 1790.00 | 0.00 | 0.00 | 3245.00 | 5.00 | ||
| E(ii) | Where additional information relating to | 8.00 | 5101.00 | 5109.00 | 2535.00 | 2556.00 | 0.00 | 0.00 | 5091.00 | 18.00 | ||
| F(i) | Where extension of mains is not require | 6.00 | 2163.00 | 2169.00 | 1027.75 | 1136.25 | 0.00 | 0.00 | 2164.00 | 5.00 | ||
| F(ii) | Where extension of mains is required | 7.00 | 1936.00 | 1943.00 | 770.20 | 1159.80 | 13.00 | 0.00 | 1943.00 | 0.00 | ||
| F(iii) | Modification in connected load | 14.00 | 3029.00 | 3043.00 | 1049.95 | 1986.05 | 3.00 | 0.00 | 3039.00 | 4.00 | ||
| F(iv) | Name change/reconnection | 71.00 | 10757.00 | 10828.00 | 5487.60 | 5281.40 | 0.00 | 0.00 | 10769.00 | 59.00 | ||
| G | Refund of amount due in regard to temp | 26.00 | 1029.00 | 1055.00 | 338.40 | 693.60 | 1.00 | 0.00 | 1033.00 | 22.00 | ||
| H | Others | 69.00 | 4011.00 | 4080.00 | 1809.00 | 2251.00 | 0.00 | 0.00 | 4060.00 | 20.00 | ||