Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	63	54651	54714	28039	25557	907	172	54675	39
	A(ii)	Interruption due to line breakdown	3	18488	18491	9101	9214	141	26	18482	9
	A(iii)	Interruption due to failure of transformer	24	8785	8809	4052	4648	72	8	8780	29
	B(i)	Ordinary case, which requires no augmentation.	0	1804	1804	894	889	19	0	1802	2
	B(ii)	Where augmentation is required.	18	1121	1139	508	606	19	0	1133	6
	C(i)	Stopped/Defective Meters	20	11169	11189	5291	5751	101	10	11153	36
	C(ii)	Billing on average basis for more than two bills	19	4333	4352	1885	2406	42	5	4338	14
	D(i)	Loose Wires	1	5255	5256	2557	2594	59	3	5213	43
	D(ii)	Inadequate ground clearance	7	1464	1471	717	735	19	0	1471	0
	E(i)	For current bills where no additional information is required	7	3538	3545	2108	1412	12	0	3532	13
	E(ii)	Where additional information relating to correctness of reading etc. is required	7	2784	2791	1370	1366	40	6	2782	9
	F(i)	Where extension of mains is not required	0	2662	2662	1392	1218	51	0	2661	1
	F(ii)	Where extension of mains is required	0	1581	1581	674	878	28	0	1580	1
	F(iii)	Modification in connected load	1	2579	2580	1308	1221	46	0	2575	5
	F(iv)	Name change/reconnection	2	8984	8986	4105	4626	203	43	8977	9
	G	Refund of amount due in regard to temporary connection	17	1455	1472	694	694	29	0	1417	55
	H	Others	12	4147	4159	1625	2346	131	18	4120	39
	A(i)		63	54651	54714	28039	25557	907	172	54675	39	0
	B(i)		0	1804	1804	894	889	19	0	1802	2	0
	B(ii)		18	1121	1139	508	606	19	0	1133	6	0
	D(i)		1	5255	5256	2557	2594	59	3	5213	43	0
	F(i)		0	2662	2662	1392	1218	51	0	2661	1	0
	F(ii)		0	2662	2662	1392	1218	51	0	2661	1	0
					68237	34782	32082	1106	175	68145	92	0
					222533.00			1281