Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
PGVCL | A(i) | Loose connections from pole | 4.00 | 124888.00 | 123062.00 | 75076.00 | 49228.00 | 453.00 | 133.00 | 124890.00 | 2.00 | |
A(ii) | Interruption due to line breakdown | 4.00 | 75948.00 | 74284.00 | 42043.00 | 33418.00 | 381.00 | 101.00 | 75943.00 | 9.00 | ||
A(iii) | Interruption due to failure of transformer | 7.00 | 23203.00 | 22423.00 | 11043.00 | 10914.00 | 1071.00 | 167.00 | 23195.00 | 15.00 | ||
B(i) | Ordinary case, which requires no augmentation. | 0.00 | 3018.00 | 2957.00 | 1111.00 | 1874.00 | 33.00 | 0.00 | 3018.00 | 0.00 | ||
B(ii) | Where augmentation is required. | 0.00 | 1786.00 | 1723.00 | 710.00 | 1037.00 | 32.00 | 7.00 | 1786.00 | 0.00 | ||
C(i) | Stopped/Defective Meters | 1.00 | 25793.00 | 25250.00 | 12785.00 | 12702.00 | 254.00 | 51.00 | 25792.00 | 2.00 | ||
C(ii) | Billing on average basis for more than two bills | 8.00 | 6824.00 | 6559.00 | 3391.00 | 3112.00 | 270.00 | 52.00 | 6825.00 | 7.00 | ||
D(i) | Loose Wires | 2.00 | 17330.00 | 16415.00 | 9572.00 | 7475.00 | 230.00 | 50.00 | 17327.00 | 5.00 | ||
D(ii) | Inadequate ground clearance | 0.00 | 1934.00 | 1934.00 | 984.00 | 848.00 | 79.00 | 23.00 | 1934.00 | 0.00 | ||
E(i) | For current bills where no additional information is required | 1.00 | 5375.00 | 4959.00 | 2403.00 | 2854.00 | 83.00 | 36.00 | 5376.00 | 0.00 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 4976.00 | 4545.00 | 2243.00 | 2610.00 | 86.00 | 37.00 | 4976.00 | 9.00 | ||
F(i) | Where extension of mains is not required | 0.00 | 3021.00 | 2973.00 | 1939.00 | 968.00 | 87.00 | 27.00 | 3021.00 | 0.00 | ||
F(ii) | Where extension of mains is required | 0.00 | 1749.00 | 1740.00 | 869.00 | 795.00 | 61.00 | 24.00 | 1749.00 | 0.00 | ||
F(iii) | Modification in connected load | 4.00 | 5106.00 | 4862.00 | 2313.00 | 2489.00 | 243.00 | 61.00 | 5106.00 | 4.00 | ||
F(iv) | Name change/reconnection | 1.00 | 12455.00 | 12231.00 | 6350.00 | 5953.00 | 113.00 | 39.00 | 12455.00 | 1.00 | ||
G | Refund of amount due in regard to temporary connection | 10.00 | 2485.00 | 2473.00 | 953.00 | 1412.00 | 90.00 | 29.00 | 2484.00 | 11.00 | ||
H | Others | 9.00 | 24449.00 | 21134.00 | 13446.00 | 10719.00 | 243.00 | 43.00 | 24451.00 | 7.00 | ||
60.00 | 340340.00 | 329524.00 | 187231.00 | 148408.00 | 3809.00 | 880.00 | 340328.00 | 72.00 |