| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 36.00 | 86908.00 | 86944.00 | 49630.00 | 36957.00 | 257.00 | 96.00 | 86940.00 | 4.00 | |
| A(ii) | Interruption due to line breakdown | 18.00 | 43406.00 | 43424.00 | 21291.00 | 21618.00 | 369.00 | 142.00 | 43420.00 | 4.00 | ||
| A(iii) | Interruption due to failure of transformer | 27.00 | 18129.00 | 18156.00 | 8326.00 | 8784.00 | 1008.00 | 31.00 | 18149.00 | 7.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 21.00 | 3894.00 | 3915.00 | 2267.00 | 1615.00 | 33.00 | 0.00 | 3915.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 18.00 | 3735.00 | 3753.00 | 2490.00 | 1232.00 | 26.00 | 5.00 | 3753.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 55.00 | 15655.00 | 15710.00 | 7800.00 | 7793.00 | 116.00 | 0.00 | 15709.00 | 1.00 | ||
| C(ii) | Billing on average basis for more than two bills | 49.00 | 5090.00 | 5139.00 | 2771.00 | 2218.00 | 117.00 | 25.00 | 5131.00 | 8.00 | ||
| D(i) | Loose Wires | 76.00 | 9570.00 | 9646.00 | 5352.00 | 4208.00 | 79.00 | 5.00 | 9644.00 | 2.00 | ||
| D(ii) | Inadequate ground clearance | 22.00 | 1264.00 | 1286.00 | 458.00 | 792.00 | 31.00 | 5.00 | 1286.00 | 0.00 | ||
| E(i) | For current bills where no additional information is required | 39.00 | 3333.00 | 3372.00 | 1699.00 | 1622.00 | 40.00 | 10.00 | 3371.00 | 1.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 43.00 | 3463.00 | 3506.00 | 1612.00 | 1878.00 | 7.00 | 0.00 | 3497.00 | 9.00 | ||
| F(i) | Where extension of mains is not required | 26.00 | 1370.00 | 1396.00 | 663.00 | 719.00 | 14.00 | 0.00 | 1396.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 16.00 | 1573.00 | 1589.00 | 696.00 | 848.00 | 40.00 | 5.00 | 1589.00 | 0.00 | ||
| F(iii) | Modification in connected load | 105.00 | 3354.00 | 3459.00 | 1569.00 | 1790.00 | 93.00 | 3.00 | 3455.00 | 4.00 | ||
| F(iv) | Name change/reconnection | 84.00 | 10694.00 | 10778.00 | 5868.00 | 4859.00 | 45.00 | 5.00 | 10777.00 | 1.00 | ||
| G | Refund of amount due in regard to temporary connection | 69.00 | 1794.00 | 1863.00 | 596.00 | 1219.00 | 38.00 | 0.00 | 1853.00 | 10.00 | ||
| H | Others | 132.00 | 10434.00 | 10566.00 | 4937.00 | 5538.00 | 67.00 | 15.00 | 10557.00 | 9.00 | ||
| 836.00 | 223666.00 | 224502.00 | 118025.00 | 103690.00 | 2380.00 | 347.00 | 224442.00 | 60.00 | ||||