| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | |||||||
| RJC | A(i) | Loose connections from pole | 9.00 | 11246.00 | 11255.00 | 6523.00 | 4723.00 | 0.00 | 0.00 | 11246.00 | 9.00 | ||||||
| A(ii) | Interruption due to line breakdown | 2.00 | 2484.00 | 2486.00 | 504.00 | 1980.00 | 0.00 | 0.00 | 2484.00 | 2.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 193.00 | 193.00 | 55.00 | 138.00 | 0.00 | 0.00 | 193.00 | 0.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 6.00 | 39.00 | 45.00 | 14.00 | 25.00 | 0.00 | 0.00 | 39.00 | 6.00 | |||||||
| B(ii) | Where augmentation is required. | 4.00 | 39.00 | 43.00 | 19.00 | 20.00 | 0.00 | 0.00 | 39.00 | 4.00 | |||||||
| C(i) | Stopped/Defective Meters | 2.00 | 1442.00 | 1444.00 | 504.00 | 938.00 | 0.00 | 0.00 | 1442.00 | 2.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 13.00 | 429.00 | 442.00 | 102.00 | 327.00 | 0.00 | 0.00 | 429.00 | 13.00 | |||||||
| D(i) | Loose Wires | 0.00 | 318.00 | 318.00 | 187.00 | 131.00 | 0.00 | 0.00 | 318.00 | 0.00 | |||||||
| D(ii) | Inadequate ground clearance | 0.00 | 12.00 | 12.00 | 0.00 | 12.00 | 0.00 | 0.00 | 12.00 | 0.00 | |||||||
| E(i) | For current bills where no additional information is required | 15.00 | 207.00 | 222.00 | 41.00 | 166.00 | 0.00 | 0.00 | 207.00 | 15.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 26.00 | 333.00 | 359.00 | 87.00 | 246.00 | 0.00 | 0.00 | 333.00 | 26.00 | |||||||
| F(i) | Where extension of mains is not required | 4.00 | 283.00 | 287.00 | 45.00 | 238.00 | 0.00 | 0.00 | 283.00 | 4.00 | |||||||
| F(ii) | Where extension of mains is required | 0.00 | 172.00 | 172.00 | 23.00 | 145.00 | 0.00 | 0.00 | 168.00 | 4.00 | |||||||
| F(iii) | Modification in connected load | 2.00 | 408.00 | 410.00 | 117.00 | 291.00 | 0.00 | 0.00 | 408.00 | 2.00 | |||||||
| F(iv) | Name change/reconnection | 44.00 | 3488.00 | 3532.00 | 1828.00 | 1660.00 | 0.00 | 0.00 | 3488.00 | 44.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 20.00 | 179.00 | 199.00 | 59.00 | 118.00 | 0.00 | 0.00 | 177.00 | 22.00 | |||||||
| H | Others | 7.00 | 55.00 | 62.00 | 5.00 | 50.00 | 0.00 | 0.00 | 55.00 | 7.00 | |||||||
| RJR | A(i) | Loose connections from pole | 2.00 | 3887.00 | 3889.00 | 2511.00 | 1378.00 | 3889.00 | 0.00 | ||||||||
| A(ii) | Interruption due to line breakdown | 1.00 | 1751.00 | 1752.00 | 1137.00 | 615.00 | 1752.00 | 0.00 | |||||||||
| A(iii) | Interruption due to failure of transformer | 5.00 | 494.00 | 499.00 | 322.00 | 177.00 | 499.00 | 0.00 | |||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 124.00 | 124.00 | 68.00 | 56.00 | 124.00 | 0.00 | |||||||||
| B(ii) | Where augmentation is required. | 0.00 | 154.00 | 154.00 | 79.00 | 75.00 | 154.00 | 0.00 | |||||||||
| C(i) | Stopped/Defective Meters | 4.00 | 1514.00 | 1518.00 | 1268.00 | 250.00 | 1518.00 | 0.00 | |||||||||
| C(ii) | Billing on average basis for more than two bills | 2.00 | 517.00 | 519.00 | 368.00 | 151.00 | 519.00 | 0.00 | |||||||||
| D(i) | Loose Wires | 2.00 | 118.00 | 120.00 | 91.00 | 29.00 | 120.00 | 0.00 | |||||||||
| D(ii) | Inadequate ground clearance | 1.00 | 6.00 | 7.00 | 4.00 | 2.00 | 6.00 | 1.00 | |||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 708.00 | 708.00 | 692.00 | 16.00 | 708.00 | 0.00 | |||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 5.00 | 1069.00 | 1074.00 | 1059.00 | 15.00 | 1074.00 | 0.00 | |||||||||
| F(i) | Where extension of mains is not required | 0.00 | 16.00 | 16.00 | 13.00 | 3.00 | 16.00 | 0.00 | |||||||||
| F(ii) | Where extension of mains is required | 0.00 | 54.00 | 54.00 | 32.00 | 22.00 | 54.00 | 0.00 | |||||||||
| F(iii) | Modification in connected load | 0.00 | 186.00 | 186.00 | 131.00 | 55.00 | 186.00 | 0.00 | |||||||||
| F(iv) | Name change/reconnection | 3.00 | 496.00 | 499.00 | 276.00 | 223.00 | 499.00 | 0.00 | |||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 336.00 | 336.00 | 182.00 | 154.00 | 336.00 | 0.00 | |||||||||
| H | Others | 7.00 | 1693.00 | 1700.00 | 1221.00 | 476.00 | 1697.00 | 3.00 | |||||||||
| MRB | A(i) | Loose connections from pole | 6.00 | 3001.00 | 3007.00 | 2032.00 | 969.00 | 3001.00 | 6.00 | ||||||||
| A(ii) | Interruption due to line breakdown | 1.00 | 5563.00 | 5564.00 | 2237.00 | 3326.00 | 5563.00 | 1.00 | |||||||||
| A(iii) | Interruption due to failure of transformer | 1.00 | 352.00 | 353.00 | 194.00 | 158.00 | 352.00 | 1.00 | |||||||||
| B(i) | Ordinary case, which requires no augmentation. | 3.00 | 16.00 | 19.00 | 7.00 | 9.00 | 16.00 | 3.00 | |||||||||
| B(ii) | Where augmentation is required. | 3.00 | 30.00 | 33.00 | 12.00 | 18.00 | 30.00 | 3.00 | |||||||||
| C(i) | Stopped/Defective Meters | 3.00 | 1582.00 | 1585.00 | 520.00 | 1062.00 | 1582.00 | 3.00 | |||||||||
| C(ii) | Billing on average basis for more than two bills | 2.00 | 183.00 | 185.00 | 95.00 | 88.00 | 183.00 | 2.00 | |||||||||
| D(i) | Loose Wires | 0.00 | 475.00 | 475.00 | 171.00 | 304.00 | 475.00 | 0.00 | |||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 2.00 | 2.00 | 1.00 | 1.00 | 2.00 | 0.00 | |||||||||
| E(i) | For current bills where no additional information is required | 4.00 | 561.00 | 565.00 | 321.00 | 240.00 | 561.00 | 4.00 | |||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 2.00 | 302.00 | 304.00 | 155.00 | 147.00 | 302.00 | 2.00 | |||||||||
| F(i) | Where extension of mains is not required | 7.00 | 46.00 | 53.00 | 25.00 | 21.00 | 46.00 | 7.00 | |||||||||
| F(ii) | Where extension of mains is required | 4.00 | 99.00 | 103.00 | 34.00 | 65.00 | 99.00 | 4.00 | |||||||||
| F(iii) | Modification in connected load | 3.00 | 95.00 | 98.00 | 42.00 | 53.00 | 95.00 | 3.00 | |||||||||
| F(iv) | Name change/reconnection | 4.00 | 452.00 | 456.00 | 164.00 | 288.00 | 452.00 | 4.00 | |||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 6.00 | 6.00 | 2.00 | 4.00 | 6.00 | 0.00 | |||||||||
| H | Others | 3.00 | 888.00 | 891.00 | 350.00 | 538.00 | 888.00 | 3.00 | |||||||||
| PBR | A(i) | Loose connections from pole | 1.00 | 1129.00 | 1130.00 | 347.00 | 782.00 | 1129.00 | 1.00 | ||||||||
| A(ii) | Interruption due to line breakdown | 2.00 | 907.00 | 909.00 | 479.00 | 428.00 | 907.00 | 2.00 | |||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 247.00 | 247.00 | 176.00 | 71.00 | 247.00 | 0.00 | |||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 37.00 | 37.00 | 28.00 | 9.00 | 37.00 | 0.00 | |||||||||
| B(ii) | Where augmentation is required. | 1.00 | 19.00 | 20.00 | 12.00 | 7.00 | 19.00 | 1.00 | |||||||||
| C(i) | Stopped/Defective Meters | 1.00 | 386.00 | 387.00 | 217.00 | 169.00 | 386.00 | 1.00 | |||||||||
| C(ii) | Billing on average basis for more than two bills | 3.00 | 542.00 | 545.00 | 289.00 | 253.00 | 542.00 | 3.00 | |||||||||
| D(i) | Loose Wires | 3.00 | 967.00 | 970.00 | 337.00 | 630.00 | 967.00 | 3.00 | |||||||||
| D(ii) | Inadequate ground clearance | 4.00 | 234.00 | 238.00 | 174.00 | 60.00 | 234.00 | 4.00 | |||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 614.00 | 614.00 | 369.00 | 245.00 | 614.00 | 0.00 | |||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 2.00 | 642.00 | 644.00 | 462.00 | 180.00 | 642.00 | 2.00 | |||||||||
| F(i) | Where extension of mains is not required | 2.00 | 438.00 | 440.00 | 317.00 | 121.00 | 438.00 | 2.00 | |||||||||
| F(ii) | Where extension of mains is required | 0.00 | 342.00 | 342.00 | 286.00 | 56.00 | 342.00 | 0.00 | |||||||||
| F(iii) | Modification in connected load | 2.00 | 143.00 | 145.00 | 184.00 | -41.00 | 143.00 | 2.00 | |||||||||
| F(iv) | Name change/reconnection | 0.00 | 127.00 | 127.00 | 24.00 | 103.00 | 127.00 | 0.00 | |||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 14.00 | 14.00 | 12.00 | 2.00 | 14.00 | 0.00 | |||||||||
| H | Others | 1.00 | 483.00 | 484.00 | 157.00 | 326.00 | 483.00 | 1.00 | |||||||||
| JMN | A(i) | Loose connections from pole | 2.00 | 1110.00 | 1112.00 | 129.00 | 981.00 | 0.00 | 0.00 | 1110.00 | 2.00 | ||||||
| A(ii) | Interruption due to line breakdown | 3.00 | 3910.00 | 3913.00 | 48.00 | 3862.00 | 0.00 | 0.00 | 3910.00 | 3.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 1.00 | 935.00 | 936.00 | 32.00 | 903.00 | 0.00 | 0.00 | 935.00 | 1.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 105.00 | 105.00 | 0.00 | 105.00 | 0.00 | 0.00 | 105.00 | 0.00 | |||||||
| B(ii) | Where augmentation is required. | 0.00 | 82.00 | 82.00 | 0.00 | 82.00 | 0.00 | 0.00 | 82.00 | 0.00 | |||||||
| C(i) | Stopped/Defective Meters | 0.00 | 444.00 | 444.00 | 24.00 | 420.00 | 0.00 | 0.00 | 444.00 | 0.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 8.00 | 410.00 | 418.00 | 19.00 | 391.00 | 0.00 | 0.00 | 410.00 | 8.00 | |||||||
| D(i) | Loose Wires | 2.00 | 661.00 | 663.00 | 31.00 | 630.00 | 0.00 | 0.00 | 661.00 | 2.00 | |||||||
| D(ii) | Inadequate ground clearance | 0.00 | 185.00 | 185.00 | 0.00 | 185.00 | 0.00 | 0.00 | 185.00 | 0.00 | |||||||
| E(i) | For current bills where no additional information is required | 0.00 | 395.00 | 395.00 | 0.00 | 395.00 | 0.00 | 0.00 | 395.00 | 0.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 212.00 | 221.00 | 21.00 | 191.00 | 0.00 | 0.00 | 212.00 | 9.00 | |||||||
| F(i) | Where extension of mains is not required | 0.00 | 385.00 | 385.00 | 0.00 | 385.00 | 0.00 | 0.00 | 385.00 | 0.00 | |||||||
| F(ii) | Where extension of mains is required | 0.00 | 105.00 | 105.00 | 0.00 | 105.00 | 0.00 | 0.00 | 105.00 | 0.00 | |||||||
| F(iii) | Modification in connected load | 4.00 | 402.00 | 406.00 | 3.00 | 399.00 | 0.00 | 0.00 | 402.00 | 4.00 | |||||||
| F(iv) | Name change/reconnection | 1.00 | 204.00 | 205.00 | 197.00 | 7.00 | 0.00 | 0.00 | 204.00 | 1.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 10.00 | 97.00 | 107.00 | 34.00 | 63.00 | 0.00 | 0.00 | 97.00 | 10.00 | |||||||
| H | Others | 7.00 | 738.00 | 745.00 | 7.00 | 731.00 | 0.00 | 0.00 | 738.00 | 7.00 | OLD BHUJ | NEW BHU | NEW ANJAR | ||||
| BHJ | A(i) | Loose connections from pole | 10.00 | 3282.00 | 3292.00 | 1978.00 | 1310.00 | 3288.00 | 4.00 | 11 | 4.4 | 6.6 | |||||
| A(ii) | Interruption due to line breakdown | 5.00 | 1563.00 | 1568.00 | 939.00 | 625.00 | 1564.00 | 4.00 | 0 | 0 | 0 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 793.00 | 793.00 | 471.00 | 317.00 | 788.00 | 5.00 | 0 | 0 | 0 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 7.00 | 254.00 | 261.00 | 156.00 | 101.00 | 257.00 | 4.00 | 6 | 2.4 | 3.6 | ||||||
| B(ii) | Where augmentation is required. | 6.00 | 330.00 | 336.00 | 204.00 | 132.00 | 336.00 | 0.00 | 9 | 3.6 | 5.4 | ||||||
| C(i) | Stopped/Defective Meters | 3.00 | 385.00 | 388.00 | 232.00 | 154.00 | 386.00 | 2.00 | 10 | 4 | 6 | ||||||
| C(ii) | Billing on average basis for more than two bills | 4.00 | 295.00 | 299.00 | 178.00 | 118.00 | 296.00 | 3.00 | 27 | 10.8 | 16.2 | ||||||
| D(i) | Loose Wires | 1.00 | 776.00 | 777.00 | 466.00 | 310.00 | 776.00 | 1.00 | 0 | 0 | 0 | ||||||
| D(ii) | Inadequate ground clearance | 3.00 | 164.00 | 167.00 | 100.00 | 64.00 | 164.00 | 3.00 | 4 | 1.6 | 2.4 | ||||||
| E(i) | For current bills where no additional information is required | 5.00 | 369.00 | 374.00 | 221.00 | 149.00 | 370.00 | 4.00 | 0 | 0 | 0 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 2.00 | 358.00 | 360.00 | 214.00 | 144.00 | 358.00 | 2.00 | 32 | 12.8 | 19.2 | ||||||
| F(i) | Where extension of mains is not required | 1.00 | 30.00 | 31.00 | 19.00 | 12.00 | 31.00 | 0.00 | 0 | 0 | 0 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0 | 0 | 0 | ||||||
| F(iii) | Modification in connected load | 0.00 | 405.00 | 405.00 | 243.00 | 162.00 | 405.00 | 0.00 | 0 | 0 | 0 | ||||||
| F(iv) | Name change/reconnection | 6.00 | 662.00 | 668.00 | 396.00 | 266.00 | 662.00 | 6.00 | 0 | 0 | 0 | ||||||
| G | Refund of amount due in regard to temporary connection | 5.00 | 227.00 | 232.00 | 137.00 | 90.00 | 227.00 | 5.00 | 5 | 2 | 3 | ||||||
| H | Others | 3.00 | 240.00 | 243.00 | 144.00 | 96.00 | 240.00 | 3.00 | 0 | 0 | 0 | ||||||
| ANJAR | A(i) | Loose connections from pole | 0.00 | 1613.00 | 1613.00 | 682.00 | 931.00 | 0.00 | 0.00 | 1613.00 | 0.00 | ||||||
| A(ii) | Interruption due to line breakdown | 3.00 | 330.00 | 333.00 | 171.00 | 162.00 | 0.00 | 0.00 | 333.00 | 0.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 3.00 | 220.00 | 223.00 | 91.00 | 132.00 | 0.00 | 0.00 | 223.00 | 0.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 2.00 | 2.00 | 1.00 | 1.00 | 0.00 | 0.00 | 2.00 | 0.00 | |||||||
| B(ii) | Where augmentation is required. | 1.00 | 17.00 | 18.00 | 14.00 | 4.00 | 0.00 | 0.00 | 18.00 | 0.00 | |||||||
| C(i) | Stopped/Defective Meters | 6.00 | 331.00 | 337.00 | 160.00 | 177.00 | 0.00 | 0.00 | 337.00 | 0.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 8.00 | 197.00 | 205.00 | 112.00 | 93.00 | 0.00 | 0.00 | 205.00 | 0.00 | |||||||
| D(i) | Loose Wires | 5.00 | 533.00 | 538.00 | 307.00 | 231.00 | 0.00 | 0.00 | 538.00 | 0.00 | |||||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | |||||||
| E(i) | For current bills where no additional information is required | 2.00 | 44.00 | 46.00 | 29.00 | 17.00 | 0.00 | 0.00 | 46.00 | 0.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 11.00 | 268.00 | 279.00 | 173.00 | 106.00 | 0.00 | 0.00 | 279.00 | 0.00 | |||||||
| F(i) | Where extension of mains is not required | 5.00 | 4.00 | 9.00 | 7.00 | 2.00 | 0.00 | 0.00 | 9.00 | 0.00 | |||||||
| F(ii) | Where extension of mains is required | 1.00 | 0.00 | 1.00 | 1.00 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | |||||||
| F(iii) | Modification in connected load | 4.00 | 174.00 | 178.00 | 60.00 | 118.00 | 0.00 | 0.00 | 178.00 | 0.00 | |||||||
| F(iv) | Name change/reconnection | 1.00 | 235.00 | 236.00 | 117.00 | 119.00 | 0.00 | 0.00 | 236.00 | 0.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 10.00 | 10.00 | 5.00 | 5.00 | 0.00 | 0.00 | 10.00 | 0.00 | |||||||
| H | Others | 2.00 | 186.00 | 188.00 | 93.00 | 95.00 | 0.00 | 0.00 | 188.00 | 0.00 | |||||||
| JND | A(i) | Loose connections from pole | 8.00 | 10542.00 | 10550.00 | 7480.00 | 3069.00 | 1.00 | 0.00 | 10550.00 | 0.00 | ||||||
| A(ii) | Interruption due to line breakdown | 3.00 | 3981.00 | 3984.00 | 2553.00 | 1423.00 | 7.00 | 1.00 | 3984.00 | 0.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 3.00 | 1103.00 | 1106.00 | 628.00 | 476.00 | 2.00 | 0.00 | 1106.00 | 0.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 2.00 | 51.00 | 53.00 | 39.00 | 14.00 | 0.00 | 0.00 | 53.00 | 0.00 | |||||||
| B(ii) | Where augmentation is required. | 2.00 | 21.00 | 23.00 | 15.00 | 8.00 | 0.00 | 0.00 | 23.00 | 0.00 | |||||||
| C(i) | Stopped/Defective Meters | 0.00 | 750.00 | 750.00 | 433.00 | 317.00 | 0.00 | 0.00 | 750.00 | 0.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 85.00 | 85.00 | 50.00 | 35.00 | 0.00 | 0.00 | 85.00 | 0.00 | |||||||
| D(i) | Loose Wires | 5.00 | 687.00 | 692.00 | 441.00 | 249.00 | 2.00 | 0.00 | 692.00 | 0.00 | |||||||
| D(ii) | Inadequate ground clearance | 3.00 | 147.00 | 150.00 | 76.00 | 73.00 | 1.00 | 0.00 | 150.00 | 0.00 | |||||||
| E(i) | For current bills where no additional information is required | 5.00 | 46.00 | 51.00 | 32.00 | 19.00 | 0.00 | 0.00 | 51.00 | 0.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 3.00 | 55.00 | 58.00 | 43.00 | 15.00 | 0.00 | 0.00 | 58.00 | 0.00 | |||||||
| F(i) | Where extension of mains is not required | 0.00 | 30.00 | 30.00 | 23.00 | 7.00 | 0.00 | 0.00 | 30.00 | 0.00 | |||||||
| F(ii) | Where extension of mains is required | 0.00 | 16.00 | 16.00 | 7.00 | 9.00 | 0.00 | 0.00 | 16.00 | 0.00 | |||||||
| F(iii) | Modification in connected load | 4.00 | 202.00 | 206.00 | 103.00 | 103.00 | 0.00 | 0.00 | 206.00 | 0.00 | |||||||
| F(iv) | Name change/reconnection | 2.00 | 140.00 | 142.00 | 96.00 | 46.00 | 0.00 | 0.00 | 142.00 | 0.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 1.00 | 52.00 | 53.00 | 20.00 | 33.00 | 0.00 | 0.00 | 53.00 | 0.00 | |||||||
| H | Others | 6.00 | 300.00 | 306.00 | 156.00 | 150.00 | 0.00 | 0.00 | 306.00 | 0.00 | |||||||
| BVN | A(i) | Loose connections from pole | 4.00 | 13542.00 | 13546.00 | 9429.00 | 4112.00 | 0.00 | 0.00 | 13541.00 | 5.00 | ||||||
| A(ii) | Interruption due to line breakdown | 2.00 | 2361.00 | 2363.00 | 1602.00 | 759.00 | 0.00 | 0.00 | 2361.00 | 2.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 7.00 | 888.00 | 895.00 | 589.00 | 298.00 | 0.00 | 0.00 | 887.00 | 8.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 6.00 | 39.00 | 45.00 | 26.00 | 13.00 | 0.00 | 0.00 | 39.00 | 6.00 | |||||||
| B(ii) | Where augmentation is required. | 7.00 | 58.00 | 65.00 | 47.00 | 11.00 | 0.00 | 0.00 | 58.00 | 7.00 | |||||||
| C(i) | Stopped/Defective Meters | 9.00 | 1870.00 | 1879.00 | 1284.00 | 585.00 | 0.00 | 0.00 | 1869.00 | 10.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 1.00 | 786.00 | 787.00 | 571.00 | 215.00 | 0.00 | 0.00 | 786.00 | 1.00 | |||||||
| D(i) | Loose Wires | 8.00 | 388.00 | 396.00 | 288.00 | 100.00 | 0.00 | 0.00 | 388.00 | 8.00 | |||||||
| D(ii) | Inadequate ground clearance | 10.00 | 120.00 | 130.00 | 100.00 | 20.00 | 0.00 | 0.00 | 120.00 | 10.00 | |||||||
| E(i) | For current bills where no additional information is required | 7.00 | 285.00 | 292.00 | 230.00 | 55.00 | 0.00 | 0.00 | 285.00 | 7.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 681.00 | 681.00 | 468.00 | 213.00 | 0.00 | 0.00 | 681.00 | 0.00 | |||||||
| F(i) | Where extension of mains is not required | 10.00 | 640.00 | 650.00 | 533.00 | 106.00 | 0.00 | 0.00 | 639.00 | 11.00 | |||||||
| F(ii) | Where extension of mains is required | 5.00 | 164.00 | 169.00 | 128.00 | 36.00 | 0.00 | 0.00 | 164.00 | 5.00 | |||||||
| F(iii) | Modification in connected load | 6.00 | 284.00 | 290.00 | 222.00 | 61.00 | 0.00 | 0.00 | 283.00 | 7.00 | |||||||
| F(iv) | Name change/reconnection | 13.00 | 3018.00 | 3031.00 | 2384.00 | 633.00 | 0.00 | 0.00 | 3017.00 | 14.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 21.00 | 125.00 | 146.00 | 77.00 | 47.00 | 0.00 | 0.00 | 124.00 | 22.00 | |||||||
| H | Others | 80.00 | 169.00 | 249.00 | 127.00 | 42.00 | 0.00 | 0.00 | 169.00 | 80.00 | |||||||
| BTD | A(i) | Loose connections from pole | 7.00 | 1632.00 | 1639.00 | 1319.00 | 313.00 | 0.00 | 0.00 | 1632.00 | 7.00 | ||||||
| A(ii) | Interruption due to line breakdown | 2.00 | 526.00 | 528.00 | 514.00 | 12.00 | 0.00 | 0.00 | 526.00 | 2.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 2.00 | 411.00 | 413.00 | 385.00 | 26.00 | 0.00 | 0.00 | 411.00 | 2.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 104.00 | 104.00 | 95.00 | 9.00 | 0.00 | 0.00 | 104.00 | 0.00 | |||||||
| B(ii) | Where augmentation is required. | 2.00 | 46.00 | 48.00 | 46.00 | 0.00 | 0.00 | 0.00 | 46.00 | 2.00 | |||||||
| C(i) | Stopped/Defective Meters | 1.00 | 450.00 | 451.00 | 304.00 | 146.00 | 0.00 | 0.00 | 450.00 | 1.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 5.00 | 111.00 | 116.00 | 104.00 | 7.00 | 0.00 | 0.00 | 111.00 | 5.00 | |||||||
| D(i) | Loose Wires | 4.00 | 93.00 | 97.00 | 91.00 | 2.00 | 0.00 | 0.00 | 93.00 | 4.00 | |||||||
| D(ii) | Inadequate ground clearance | 2.00 | 7.00 | 9.00 | 7.00 | 0.00 | 0.00 | 0.00 | 7.00 | 2.00 | |||||||
| E(i) | For current bills where no additional information is required | 1.00 | 76.00 | 77.00 | 62.00 | 14.00 | 0.00 | 0.00 | 76.00 | 1.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 1.00 | 43.00 | 44.00 | 43.00 | 0.00 | 0.00 | 0.00 | 43.00 | 1.00 | |||||||
| F(i) | Where extension of mains is not required | 0.00 | 5.00 | 5.00 | 5.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | |||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | |||||||
| F(iii) | Modification in connected load | 5.00 | 95.00 | 100.00 | 74.00 | 21.00 | 0.00 | 0.00 | 95.00 | 5.00 | |||||||
| F(iv) | Name change/reconnection | 2.00 | 173.00 | 175.00 | 116.00 | 57.00 | 0.00 | 0.00 | 173.00 | 2.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 12.00 | 12.00 | 11.00 | 1.00 | 0.00 | 0.00 | 12.00 | 0.00 | |||||||
| H | Others | 6.00 | 19.00 | 25.00 | 13.00 | 6.00 | 0.00 | 0.00 | 19.00 | 6.00 | |||||||
| AMR | A(i) | Loose connections from pole | 29.00 | 4555.00 | 4584.00 | 628.00 | 3763.00 | 193.00 | 0.00 | 4584.00 | 0.00 | ||||||
| A(ii) | Interruption due to line breakdown | 34.00 | 1708.00 | 1742.00 | 305.00 | 1156.00 | 281.00 | 0.00 | 1742.00 | 0.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 17.00 | 3484.00 | 3501.00 | 615.00 | 2353.00 | 526.00 | 0.00 | 3494.00 | 7.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | |||||||
| B(ii) | Where augmentation is required. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | |||||||
| C(i) | Stopped/Defective Meters | 40.00 | 684.00 | 724.00 | 160.00 | 431.00 | 99.00 | 0.00 | 690.00 | 34.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 7.00 | 689.00 | 696.00 | 447.00 | 236.00 | 0.00 | 0.00 | 683.00 | 13.00 | |||||||
| D(i) | Loose Wires | 48.00 | 230.00 | 278.00 | 50.00 | 120.00 | 54.00 | 0.00 | 224.00 | 54.00 | |||||||
| D(ii) | Inadequate ground clearance | 2.00 | 119.00 | 121.00 | 32.00 | 68.00 | 21.00 | 0.00 | 121.00 | 0.00 | |||||||
| E(i) | For current bills where no additional information is required | 0.00 | 388.00 | 388.00 | 144.00 | 244.00 | 0.00 | 0.00 | 388.00 | 0.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 4.00 | 235.00 | 239.00 | 79.00 | 160.00 | 0.00 | 0.00 | 239.00 | 0.00 | |||||||
| F(i) | Where extension of mains is not required | 4.00 | 379.00 | 383.00 | 140.00 | 219.00 | 24.00 | 0.00 | 383.00 | 0.00 | |||||||
| F(ii) | Where extension of mains is required | 4.00 | 415.00 | 419.00 | 101.00 | 246.00 | 72.00 | 0.00 | 419.00 | 0.00 | |||||||
| F(iii) | Modification in connected load | 98.00 | 890.00 | 988.00 | 191.00 | 584.00 | 135.00 | 0.00 | 910.00 | 78.00 | |||||||
| F(iv) | Name change/reconnection | 3.00 | 539.00 | 542.00 | 199.00 | 332.00 | 0.00 | 0.00 | 531.00 | 11.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 15.00 | 101.00 | 116.00 | 23.00 | 78.00 | 9.00 | 0.00 | 110.00 | 6.00 | |||||||
| H | Others | 23.00 | 132.00 | 155.00 | 33.00 | 88.00 | 17.00 | 0.00 | 138.00 | 17.00 | |||||||
| SNR | A(i) | Loose connections from pole | 2.00 | 977.00 | 979.00 | 369.00 | 608.00 | 0.00 | 0.00 | 977.00 | 2.00 | ||||||
| A(ii) | Interruption due to line breakdown | 2.00 | 995.00 | 997.00 | 213.00 | 782.00 | 0.00 | 0.00 | 995.00 | 2.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 4.00 | 768.00 | 772.00 | 250.00 | 519.00 | 0.00 | 0.00 | 769.00 | 3.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 3.00 | 72.00 | 75.00 | 17.00 | 56.00 | 0.00 | 0.00 | 73.00 | 2.00 | |||||||
| B(ii) | Where augmentation is required. | 0.00 | 65.00 | 65.00 | 14.00 | 50.00 | 0.00 | 0.00 | 64.00 | 1.00 | |||||||
| C(i) | Stopped/Defective Meters | 3.00 | 348.00 | 351.00 | 108.00 | 241.00 | 0.00 | 0.00 | 349.00 | 2.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 3.00 | 362.00 | 365.00 | 111.00 | 253.00 | 0.00 | 0.00 | 364.00 | 1.00 | |||||||
| D(i) | Loose Wires | 1.00 | 590.00 | 591.00 | 113.00 | 474.00 | 0.00 | 0.00 | 587.00 | 4.00 | |||||||
| D(ii) | Inadequate ground clearance | 0.00 | 181.00 | 181.00 | 42.00 | 137.00 | 0.00 | 0.00 | 179.00 | 2.00 | |||||||
| E(i) | For current bills where no additional information is required | 7.00 | 271.00 | 278.00 | 69.00 | 201.00 | 0.00 | 0.00 | 270.00 | 8.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 2.00 | 205.00 | 207.00 | 54.00 | 152.00 | 0.00 | 0.00 | 206.00 | 1.00 | |||||||
| F(i) | Where extension of mains is not required | 2.00 | 365.00 | 367.00 | 79.00 | 286.00 | 0.00 | 0.00 | 365.00 | 2.00 | |||||||
| F(ii) | Where extension of mains is required | 0.00 | 102.00 | 102.00 | 22.00 | 77.00 | 0.00 | 0.00 | 99.00 | 3.00 | |||||||
| F(iii) | Modification in connected load | 4.00 | 362.00 | 366.00 | 106.00 | 256.00 | 0.00 | 0.00 | 362.00 | 4.00 | |||||||
| F(iv) | Name change/reconnection | 6.00 | 56.00 | 62.00 | 8.00 | 52.00 | 0.00 | 0.00 | 60.00 | 2.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 4.00 | 92.00 | 96.00 | 14.00 | 78.00 | 0.00 | 0.00 | 92.00 | 4.00 | |||||||
| H | Others | 5.00 | 655.00 | 660.00 | 119.00 | 536.00 | 0.00 | 0.00 | 655.00 | 5.00 | |||||||
| PGVCL | A(i) | Loose connections from pole | 80.00 | 54903.00 | 54983.00 | 32745.00 | 22008.00 | 194.00 | 0.00 | 54947.00 | 36.00 | ||||||
| A(ii) | Interruption due to line breakdown | 57.00 | 25749.00 | 25806.00 | 10531.00 | 14968.00 | 288.00 | 1.00 | 25788.00 | 18.00 | |||||||
| A(iii) | Interruption due to failure of transformer | 40.00 | 9668.00 | 9708.00 | 3717.00 | 5436.00 | 528.00 | 0.00 | 9681.00 | 27.00 | |||||||
| B(i) | Ordinary case, which requires no augmentation. | 27.00 | 841.00 | 868.00 | 450.00 | 397.00 | 0.00 | 0.00 | 847.00 | 21.00 | |||||||
| B(ii) | Where augmentation is required. | 25.00 | 844.00 | 869.00 | 448.00 | 403.00 | 0.00 | 0.00 | 851.00 | 18.00 | |||||||
| C(i) | Stopped/Defective Meters | 66.00 | 9855.00 | 9921.00 | 5054.00 | 4713.00 | 99.00 | 0.00 | 9866.00 | 55.00 | |||||||
| C(ii) | Billing on average basis for more than two bills | 48.00 | 4409.00 | 4457.00 | 2334.00 | 2074.00 | 0.00 | 0.00 | 4408.00 | 49.00 | |||||||
| D(i) | Loose Wires | 74.00 | 5303.00 | 5377.00 | 2266.00 | 2979.00 | 56.00 | 0.00 | 5301.00 | 76.00 | |||||||
| D(ii) | Inadequate ground clearance | 25.00 | 1177.00 | 1202.00 | 536.00 | 622.00 | 22.00 | 0.00 | 1180.00 | 22.00 | |||||||
| E(i) | For current bills where no additional information is required | 44.00 | 3920.00 | 3964.00 | 2181.00 | 1744.00 | 0.00 | 0.00 | 3925.00 | 39.00 | |||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 56.00 | 4135.00 | 4191.00 | 2685.00 | 1463.00 | 0.00 | 0.00 | 4148.00 | 43.00 | |||||||
| F(i) | Where extension of mains is not required | 30.00 | 2617.00 | 2647.00 | 1199.00 | 1398.00 | 24.00 | 0.00 | 2621.00 | 26.00 | |||||||
| F(ii) | Where extension of mains is required | 13.00 | 1469.00 | 1482.00 | 633.00 | 761.00 | 72.00 | 0.00 | 1466.00 | 16.00 | |||||||
| F(iii) | Modification in connected load | 128.00 | 3472.00 | 3600.00 | 1416.00 | 1944.00 | 135.00 | 0.00 | 3495.00 | 105.00 | |||||||
| F(iv) | Name change/reconnection | 84.00 | 9355.00 | 9439.00 | 5688.00 | 3667.00 | 0.00 | 0.00 | 9355.00 | 84.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 76.00 | 1241.00 | 1317.00 | 571.00 | 668.00 | 9.00 | 0.00 | 1248.00 | 69.00 | |||||||
| H | Others | 148.00 | 5372.00 | 5520.00 | 2332.00 | 3039.00 | 17.00 | 0.00 | 5388.00 | 132.00 | |||||||
| 1021.00 | 144330.00 | 145351.00 | 74786.00 | 68284.00 | 1444.00 | 1.00 | 144515.00 | 836.00 | |||||||||
| RED MARK SHOULD BE GREATER THAN 0. | BLANK | AUTO | BLANK | AUTO | PUT IN FIRST COLUMN | ||||||||||||
| COLUMN - D IS NOT EQUAL TO COLUMN - L | |||||||||||||||||