| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 57.00 | 72520.00 | 72577.00 | 39628.00 | 32689.00 | 168.00 | 12.00 | 72497.00 | 80.00 | |
| A(ii) | Interruption due to line breakdown | 421.00 | 31395.00 | 31816.00 | 14948.00 | 16618.00 | 175.00 | 18.00 | 31759.00 | 57.00 | ||
| A(iii) | Interruption due to failure of transformer | 38.00 | 13759.00 | 13797.00 | 5056.00 | 8383.00 | 306.00 | 12.00 | 13757.00 | 40.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 35.00 | 721.00 | 756.00 | 327.00 | 402.00 | 0.00 | 0.00 | 729.00 | 27.00 | ||
| B(ii) | Where augmentation is required. | 29.00 | 1364.00 | 1393.00 | 393.00 | 975.00 | 0.00 | 0.00 | 1368.00 | 25.00 | ||
| C(i) | Stopped/Defective Meters | 108.00 | 10633.00 | 10741.00 | 5597.00 | 4990.00 | 87.00 | 1.00 | 10675.00 | 66.00 | ||
| C(ii) | Billing on average basis for more than two bills | 103.00 | 3892.00 | 3995.00 | 1878.00 | 2058.00 | 11.00 | 0.00 | 3947.00 | 48.00 | ||
| D(i) | Loose Wires | 100.00 | 6760.00 | 6860.00 | 2928.00 | 3817.00 | 39.00 | 2.00 | 6786.00 | 74.00 | ||
| D(ii) | Inadequate ground clearance | 28.00 | 1120.00 | 1148.00 | 512.00 | 596.00 | 15.00 | 0.00 | 1123.00 | 25.00 | ||
| E(i) | For current bills where no additional information is required | 64.00 | 2829.00 | 2893.00 | 1518.00 | 1331.00 | 0.00 | 0.00 | 2849.00 | 44.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 90.00 | 2786.00 | 2876.00 | 1686.00 | 1132.00 | 2.00 | 0.00 | 2820.00 | 56.00 | ||
| F(i) | Where extension of mains is not required | 38.00 | 1815.00 | 1853.00 | 887.00 | 923.00 | 13.00 | 0.00 | 1823.00 | 30.00 | ||
| F(ii) | Where extension of mains is required | 17.00 | 1291.00 | 1308.00 | 632.00 | 614.00 | 49.00 | 0.00 | 1295.00 | 13.00 | ||
| F(iii) | Modification in connected load | 171.00 | 2916.00 | 3087.00 | 1183.00 | 1686.00 | 87.00 | 3.00 | 2959.00 | 128.00 | ||
| F(iv) | Name change/reconnection | 146.00 | 10396.00 | 10542.00 | 7060.00 | 3392.00 | 6.00 | 0.00 | 10458.00 | 84.00 | ||
| G | Refund of amount due in regard to temporary connection | 107.00 | 744.00 | 851.00 | 335.00 | 435.00 | 5.00 | 0.00 | 775.00 | 76.00 | ||
| H | Others | 180.00 | 4640.00 | 4820.00 | 2081.00 | 2579.00 | 12.00 | 0.00 | 4672.00 | 148.00 | ||
| 1732.00 | 169581.00 | 171313.00 | 86649.00 | 82620.00 | 975.00 | 48.00 | 170292.00 | 1021.00 | ||||