Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2   3 4 5 6 7 8 9 10 11  
1 A(i) Loose connections from pole 4 62254 62258 37325 24933 0 0 62258 0
A(ii) Interruption due to line breakdown 0 23720 23720 10494 13226 0 0 23720 0
A(iii) Interruption due to failure of transformer 2 7071 7073 3736 3337 0 0 7073 0
B(i) Ordinary case, which requires no augmentation. 2 796 798 368 430 0 0 798 0
B(ii) Where augmentation is required. 4 884 888 379 509 0 0 888 0
C(i) Stopped/Defective Meters 59 12519 12578 4992 7517 0 0 12509 69
C(ii) Billing on average basis for more than two bills 53 3556 3609 1739 1796 0 0 3535 74
D(i) Loose Wires 16 6615 6631 3446 3147 0 0 6593 38
D(ii) Inadequate ground clearance 2 1002 1004 399 605 0 0 1004 0
E(i) For current bills where no additional information is required 21 3972 3993 2531 1431 0 0 3962 31
E(ii) Where additional information relating to correctness of reading etc. is required 31 4143 4174 1561 2579 0 0 4140 34
F(i) Where extension of mains is not required 0 1893 1893 1109 784 0 0 1893 0
F(ii) Where extension of mains is required 0 1406 1406 831 575 0 0 1406 0
F(iii) Modification in connected load 3 2430 2433 1175 1234 0 0 2409 24
F(iv) Name change/reconnection 65 6315 6380 3185 3117 0 0 6302 78
G Refund of amount due in regard to temporary connection 64 842 906 340 484 0 0 824 82
H Others 65 4785 4850 2465 2301 0 0 4766 84
2 A(i) Loose connections from pole 0 96655 96655 56119 40536 0 0 96655 0
A(ii) Interruption due to line breakdown 0 30955 30955 15088 15867 0 0 30955 0
A(iii) Interruption due to failure of transformer 0 10821 10821 5589 5232 0 0 10821 0
B(i) Ordinary case, which requires no augmentation. 0 694 694 367 327 0 0 694 0
B(ii) Where augmentation is required. 0 719 719 306 413 0 0 719 0
C(i) Stopped/Defective Meters 69 14442 14511 7198 7207 0 0 14405 106
C(ii) Billing on average basis for more than two bills 74 3541 3615 2207 1337 0 0 3544 71
D(i) Loose Wires 38 7974 8012 5253 2698 0 0 7951 61
D(ii) Inadequate ground clearance 0 1212 1212 614 598 0 0 1212 0
E(i) For current bills where no additional information is required 31 4153 4184 2385 1768 0 0 4153 31
E(ii) Where additional information relating to correctness of reading etc. is required 34 4423 4457 2718 1705 0 0 4423 34
F(i) Where extension of mains is not required 0 2646 2646 1586 1060 0 0 2646 0
F(ii) Where extension of mains is required 0 1138 1138 456 682 0 0 1138 0
F(iii) Modification in connected load 24 2940 2964 1521 1378 0 0 2899 65
F(iv) Name change/reconnection 78 11619 11697 7301 4318 0 0 11619 78
G Refund of amount due in regard to temporary connection 82 877 959 440 434 0 0 874 85
H Others 84 6308 6392 3556 2740 0 0 6296 96
3 A(i) Loose connections from pole 0 64718 64718 38883 25835 0 0 64718 0
A(ii) Interruption due to line breakdown 0 22284 22284 11283 11001 0 0 22284 0
A(iii) Interruption due to failure of transformer 0 9260 9260 4819 4441 0 0 9260 0
B(i) Ordinary case, which requires no augmentation. 0 932 932 420 512 0 0 932 0
B(ii) Where augmentation is required. 0 702 702 297 405 0 0 702 0
C(i) Stopped/Defective Meters 106 11082 11188 5888 5157 0 0 11045 143
C(ii) Billing on average basis for more than two bills 71 3257 3328 1839 1418 0 0 3257 71
D(i) Loose Wires 61 5952 6013 3254 2659 0 0 5913 100
D(ii) Inadequate ground clearance 0 871 871 498 373 0 0 871 0
E(i) For current bills where no additional information is required 31 3391 3422 2121 1270 0 0 3391 31
E(ii) Where additional information relating to correctness of reading etc. is required 34 3462 3496 2369 1091 0 0 3460 36
F(i) Where extension of mains is not required 0 2363 2363 1579 785 0 0 2363 0
F(ii) Where extension of mains is required 0 925 925 422 503 0 0 925 0
F(iii) Modification in connected load 65 2797 2862 1412 1334 0 0 2746 116
F(iv) Name change/reconnection 78 7843 7921 5127 2723 0 0 7850 71
G Refund of amount due in regard to temporary connection 85 925 1010 490 431 0 0 921 89
H Others 96 6131 6227 3312 2813 0 0 6125 102
4 A(i) Loose connections from pole 0 55035 55035 31319 23584 71 0 54974 61
A(ii) Interruption due to line breakdown 0 18222 18222 8260 9423 102 0 17785 437
A(iii) Interruption due to failure of transformer 0 6208 6208 2709 3282 180 0 6171 37
B(i) Ordinary case, which requires no augmentation. 0 541 541 332 179 0 0 511 30
B(ii) Where augmentation is required. 0 560 560 213 321 0 0 534 26
C(i) Stopped/Defective Meters 150 10521 10671 5778 4674 37 0 10489 182
C(ii) Billing on average basis for more than two bills 89 2712 2801 1527 1130 0 0 2657 144
D(i) Loose Wires 102 6634 6736 2976 3621 22 0 6619 117
D(ii) Inadequate ground clearance 0 649 649 406 206 8 0 620 29
E(i) For current bills where no additional information is required 33 3189 3222 2002 1157 0 0 3159 63
E(ii) Where additional information relating to correctness of reading etc. is required 58 2837 2895 1813 971 0 0 2784 111
F(i) Where extension of mains is not required 0 2370 2370 1378 940 9 0 2327 43
F(ii) Where extension of mains is required 0 1066 1066 348 674 27 0 1049 17
F(iii) Modification in connected load 120 2227 2347 1046 1065 48 0 2159 188
F(iv) Name change/reconnection 72 8260 8332 5170 3006 0 0 8176 156
G Refund of amount due in regard to temporary connection 91 735 826 398 292 8 0 698 128
H Others 102 4679 4781 2443 1615 8 0 4066 715