Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
1 | A(i) | Loose connections from pole | 4 | 62254 | 62258 | 37325 | 24933 | 0 | 0 | 62258 | 0 | |
A(ii) | Interruption due to line breakdown | 0 | 23720 | 23720 | 10494 | 13226 | 0 | 0 | 23720 | 0 | ||
A(iii) | Interruption due to failure of transformer | 2 | 7071 | 7073 | 3736 | 3337 | 0 | 0 | 7073 | 0 | ||
B(i) | Ordinary case, which requires no augmentation. | 2 | 796 | 798 | 368 | 430 | 0 | 0 | 798 | 0 | ||
B(ii) | Where augmentation is required. | 4 | 884 | 888 | 379 | 509 | 0 | 0 | 888 | 0 | ||
C(i) | Stopped/Defective Meters | 59 | 12519 | 12578 | 4992 | 7517 | 0 | 0 | 12509 | 69 | ||
C(ii) | Billing on average basis for more than two bills | 53 | 3556 | 3609 | 1739 | 1796 | 0 | 0 | 3535 | 74 | ||
D(i) | Loose Wires | 16 | 6615 | 6631 | 3446 | 3147 | 0 | 0 | 6593 | 38 | ||
D(ii) | Inadequate ground clearance | 2 | 1002 | 1004 | 399 | 605 | 0 | 0 | 1004 | 0 | ||
E(i) | For current bills where no additional information is required | 21 | 3972 | 3993 | 2531 | 1431 | 0 | 0 | 3962 | 31 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 31 | 4143 | 4174 | 1561 | 2579 | 0 | 0 | 4140 | 34 | ||
F(i) | Where extension of mains is not required | 0 | 1893 | 1893 | 1109 | 784 | 0 | 0 | 1893 | 0 | ||
F(ii) | Where extension of mains is required | 0 | 1406 | 1406 | 831 | 575 | 0 | 0 | 1406 | 0 | ||
F(iii) | Modification in connected load | 3 | 2430 | 2433 | 1175 | 1234 | 0 | 0 | 2409 | 24 | ||
F(iv) | Name change/reconnection | 65 | 6315 | 6380 | 3185 | 3117 | 0 | 0 | 6302 | 78 | ||
G | Refund of amount due in regard to temporary connection | 64 | 842 | 906 | 340 | 484 | 0 | 0 | 824 | 82 | ||
H | Others | 65 | 4785 | 4850 | 2465 | 2301 | 0 | 0 | 4766 | 84 | ||
2 | A(i) | Loose connections from pole | 0 | 96655 | 96655 | 56119 | 40536 | 0 | 0 | 96655 | 0 | |
A(ii) | Interruption due to line breakdown | 0 | 30955 | 30955 | 15088 | 15867 | 0 | 0 | 30955 | 0 | ||
A(iii) | Interruption due to failure of transformer | 0 | 10821 | 10821 | 5589 | 5232 | 0 | 0 | 10821 | 0 | ||
B(i) | Ordinary case, which requires no augmentation. | 0 | 694 | 694 | 367 | 327 | 0 | 0 | 694 | 0 | ||
B(ii) | Where augmentation is required. | 0 | 719 | 719 | 306 | 413 | 0 | 0 | 719 | 0 | ||
C(i) | Stopped/Defective Meters | 69 | 14442 | 14511 | 7198 | 7207 | 0 | 0 | 14405 | 106 | ||
C(ii) | Billing on average basis for more than two bills | 74 | 3541 | 3615 | 2207 | 1337 | 0 | 0 | 3544 | 71 | ||
D(i) | Loose Wires | 38 | 7974 | 8012 | 5253 | 2698 | 0 | 0 | 7951 | 61 | ||
D(ii) | Inadequate ground clearance | 0 | 1212 | 1212 | 614 | 598 | 0 | 0 | 1212 | 0 | ||
E(i) | For current bills where no additional information is required | 31 | 4153 | 4184 | 2385 | 1768 | 0 | 0 | 4153 | 31 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 34 | 4423 | 4457 | 2718 | 1705 | 0 | 0 | 4423 | 34 | ||
F(i) | Where extension of mains is not required | 0 | 2646 | 2646 | 1586 | 1060 | 0 | 0 | 2646 | 0 | ||
F(ii) | Where extension of mains is required | 0 | 1138 | 1138 | 456 | 682 | 0 | 0 | 1138 | 0 | ||
F(iii) | Modification in connected load | 24 | 2940 | 2964 | 1521 | 1378 | 0 | 0 | 2899 | 65 | ||
F(iv) | Name change/reconnection | 78 | 11619 | 11697 | 7301 | 4318 | 0 | 0 | 11619 | 78 | ||
G | Refund of amount due in regard to temporary connection | 82 | 877 | 959 | 440 | 434 | 0 | 0 | 874 | 85 | ||
H | Others | 84 | 6308 | 6392 | 3556 | 2740 | 0 | 0 | 6296 | 96 | ||
3 | A(i) | Loose connections from pole | 0 | 64718 | 64718 | 38883 | 25835 | 0 | 0 | 64718 | 0 | |
A(ii) | Interruption due to line breakdown | 0 | 22284 | 22284 | 11283 | 11001 | 0 | 0 | 22284 | 0 | ||
A(iii) | Interruption due to failure of transformer | 0 | 9260 | 9260 | 4819 | 4441 | 0 | 0 | 9260 | 0 | ||
B(i) | Ordinary case, which requires no augmentation. | 0 | 932 | 932 | 420 | 512 | 0 | 0 | 932 | 0 | ||
B(ii) | Where augmentation is required. | 0 | 702 | 702 | 297 | 405 | 0 | 0 | 702 | 0 | ||
C(i) | Stopped/Defective Meters | 106 | 11082 | 11188 | 5888 | 5157 | 0 | 0 | 11045 | 143 | ||
C(ii) | Billing on average basis for more than two bills | 71 | 3257 | 3328 | 1839 | 1418 | 0 | 0 | 3257 | 71 | ||
D(i) | Loose Wires | 61 | 5952 | 6013 | 3254 | 2659 | 0 | 0 | 5913 | 100 | ||
D(ii) | Inadequate ground clearance | 0 | 871 | 871 | 498 | 373 | 0 | 0 | 871 | 0 | ||
E(i) | For current bills where no additional information is required | 31 | 3391 | 3422 | 2121 | 1270 | 0 | 0 | 3391 | 31 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 34 | 3462 | 3496 | 2369 | 1091 | 0 | 0 | 3460 | 36 | ||
F(i) | Where extension of mains is not required | 0 | 2363 | 2363 | 1579 | 785 | 0 | 0 | 2363 | 0 | ||
F(ii) | Where extension of mains is required | 0 | 925 | 925 | 422 | 503 | 0 | 0 | 925 | 0 | ||
F(iii) | Modification in connected load | 65 | 2797 | 2862 | 1412 | 1334 | 0 | 0 | 2746 | 116 | ||
F(iv) | Name change/reconnection | 78 | 7843 | 7921 | 5127 | 2723 | 0 | 0 | 7850 | 71 | ||
G | Refund of amount due in regard to temporary connection | 85 | 925 | 1010 | 490 | 431 | 0 | 0 | 921 | 89 | ||
H | Others | 96 | 6131 | 6227 | 3312 | 2813 | 0 | 0 | 6125 | 102 | ||
4 | A(i) | Loose connections from pole | 0 | 55035 | 55035 | 31319 | 23584 | 71 | 0 | 54974 | 61 | |
A(ii) | Interruption due to line breakdown | 0 | 18222 | 18222 | 8260 | 9423 | 102 | 0 | 17785 | 437 | ||
A(iii) | Interruption due to failure of transformer | 0 | 6208 | 6208 | 2709 | 3282 | 180 | 0 | 6171 | 37 | ||
B(i) | Ordinary case, which requires no augmentation. | 0 | 541 | 541 | 332 | 179 | 0 | 0 | 511 | 30 | ||
B(ii) | Where augmentation is required. | 0 | 560 | 560 | 213 | 321 | 0 | 0 | 534 | 26 | ||
C(i) | Stopped/Defective Meters | 150 | 10521 | 10671 | 5778 | 4674 | 37 | 0 | 10489 | 182 | ||
C(ii) | Billing on average basis for more than two bills | 89 | 2712 | 2801 | 1527 | 1130 | 0 | 0 | 2657 | 144 | ||
D(i) | Loose Wires | 102 | 6634 | 6736 | 2976 | 3621 | 22 | 0 | 6619 | 117 | ||
D(ii) | Inadequate ground clearance | 0 | 649 | 649 | 406 | 206 | 8 | 0 | 620 | 29 | ||
E(i) | For current bills where no additional information is required | 33 | 3189 | 3222 | 2002 | 1157 | 0 | 0 | 3159 | 63 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 58 | 2837 | 2895 | 1813 | 971 | 0 | 0 | 2784 | 111 | ||
F(i) | Where extension of mains is not required | 0 | 2370 | 2370 | 1378 | 940 | 9 | 0 | 2327 | 43 | ||
F(ii) | Where extension of mains is required | 0 | 1066 | 1066 | 348 | 674 | 27 | 0 | 1049 | 17 | ||
F(iii) | Modification in connected load | 120 | 2227 | 2347 | 1046 | 1065 | 48 | 0 | 2159 | 188 | ||
F(iv) | Name change/reconnection | 72 | 8260 | 8332 | 5170 | 3006 | 0 | 0 | 8176 | 156 | ||
G | Refund of amount due in regard to temporary connection | 91 | 735 | 826 | 398 | 292 | 8 | 0 | 698 | 128 | ||
H | Others | 102 | 4679 | 4781 | 2443 | 1615 | 8 | 0 | 4066 | 715 | ||