| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||||||
| RJC | A(i) | Loose connections from pole | 0.00 | 13116.00 | 13116.00 | 8106.00 | 5000.00 | 1.00 | 0.00 | 13107.00 | 9.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1992.00 | 1992.00 | 512.00 | 1476.00 | 1.00 | 0.00 | 1989.00 | 3.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 170.00 | 170.00 | 49.00 | 120.00 | 0.00 | 0.00 | 169.00 | 1.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 57.00 | 57.00 | 45.00 | 9.00 | 0.00 | 0.00 | 54.00 | 3.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 44.00 | 44.00 | 34.00 | 8.00 | 0.00 | 0.00 | 42.00 | 2.00 | ||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1511.00 | 1511.00 | 848.00 | 661.00 | 0.00 | 0.00 | 1509.00 | 2.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 3.00 | 307.00 | 310.00 | 132.00 | 170.00 | 0.00 | 0.00 | 302.00 | 8.00 | ||||||
| D(i) | Loose Wires | 16.00 | 485.00 | 501.00 | 210.00 | 290.00 | 0.00 | 0.00 | 500.00 | 1.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 1.00 | 1.00 | 0.00 | 1.00 | 0.00 | 0.00 | 1.00 | 0.00 | ||||||
| E(i) | For current bills where no additional information is required | 0.00 | 132.00 | 132.00 | 87.00 | 40.00 | 0.00 | 0.00 | 127.00 | 5.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 170.00 | 170.00 | 53.00 | 105.00 | 0.00 | 0.00 | 158.00 | 12.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 238.00 | 238.00 | 64.00 | 172.00 | 0.00 | 0.00 | 236.00 | 2.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 209.00 | 209.00 | 50.00 | 157.00 | 0.00 | 0.00 | 207.00 | 2.00 | ||||||
| F(iii) | Modification in connected load | 0.00 | 272.00 | 272.00 | 158.00 | 109.00 | 0.00 | 0.00 | 267.00 | 5.00 | ||||||
| F(iv) | Name change/reconnection | 41.00 | 1801.00 | 1842.00 | 1066.00 | 730.00 | 0.00 | 0.00 | 1796.00 | 46.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 15.00 | 102.00 | 117.00 | 61.00 | 32.00 | 4.00 | 0.00 | 97.00 | 20.00 | ||||||
| H | Others | 5.00 | 23.00 | 28.00 | 7.00 | 15.00 | 0.00 | 0.00 | 22.00 | 6.00 | ||||||
| RJR | A(i) | Loose connections from pole | 0.00 | 2681.00 | 2681.00 | 2076.00 | 603.00 | 0.00 | 0.00 | 2679.00 | 2.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1498.00 | 1498.00 | 1126.00 | 371.00 | 0.00 | 0.00 | 1497.00 | 1.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 581.00 | 581.00 | 543.00 | 37.00 | 0.00 | 0.00 | 580.00 | 1.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 26.00 | 26.00 | 22.00 | 4.00 | 0.00 | 0.00 | 26.00 | 0.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 52.00 | 52.00 | 45.00 | 7.00 | 0.00 | 0.00 | 52.00 | 0.00 | ||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1994.00 | 1994.00 | 1380.00 | 610.00 | 0.00 | 0.00 | 1990.00 | 4.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 4.00 | 4.00 | 4.00 | 0.00 | 0.00 | 0.00 | 4.00 | 0.00 | ||||||
| D(i) | Loose Wires | 0.00 | 1117.00 | 1117.00 | 1061.00 | 55.00 | 0.00 | 0.00 | 1116.00 | 1.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 2.00 | 2.00 | 0.00 | 1.00 | 0.00 | 0.00 | 1.00 | 1.00 | ||||||
| E(i) | For current bills where no additional information is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 514.00 | 514.00 | 455.00 | 50.00 | 0.00 | 0.00 | 505.00 | 9.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 0.00 | 74.00 | 74.00 | 69.00 | 5.00 | 0.00 | 0.00 | 74.00 | 0.00 | ||||||
| F(iv) | Name change/reconnection | 3.00 | 700.00 | 703.00 | 569.00 | 124.00 | 0.00 | 0.00 | 693.00 | 10.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 8.00 | 8.00 | 8.00 | 0.00 | 0.00 | 0.00 | 8.00 | 0.00 | ||||||
| H | Others | 12.00 | 229.00 | 241.00 | 201.00 | 18.00 | 0.00 | 0.00 | 219.00 | 22.00 | ||||||
| MRB | A(i) | Loose connections from pole | 0.00 | 3001.00 | 3001.00 | 2032.00 | 963.00 | 2995.00 | 6.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 5563.00 | 5563.00 | 2237.00 | 3325.00 | 5562.00 | 1.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 352.00 | 352.00 | 194.00 | 157.00 | 351.00 | 1.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 16.00 | 16.00 | 7.00 | 6.00 | 13.00 | 3.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 30.00 | 30.00 | 12.00 | 15.00 | 27.00 | 3.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1582.00 | 1582.00 | 520.00 | 1059.00 | 1579.00 | 3.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 183.00 | 183.00 | 95.00 | 82.00 | 177.00 | 6.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 475.00 | 475.00 | 171.00 | 302.00 | 473.00 | 2.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 2.00 | 2.00 | 1.00 | 1.00 | 2.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 3.00 | 561.00 | 564.00 | 321.00 | 239.00 | 560.00 | 4.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 302.00 | 302.00 | 155.00 | 142.00 | 297.00 | 5.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 46.00 | 46.00 | 25.00 | 12.00 | 37.00 | 9.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 99.00 | 99.00 | 34.00 | 61.00 | 95.00 | 4.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 95.00 | 95.00 | 42.00 | 50.00 | 92.00 | 3.00 | ||||||||
| F(iv) | Name change/reconnection | 5.00 | 452.00 | 457.00 | 164.00 | 285.00 | 449.00 | 8.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 6.00 | 6.00 | 2.00 | 4.00 | 6.00 | 0.00 | ||||||||
| H | Others | 17.00 | 888.00 | 905.00 | 350.00 | 531.00 | 881.00 | 24.00 | ||||||||
| PBR | A(i) | Loose connections from pole | 0.00 | 1157.00 | 1157.00 | 715.00 | 438.00 | 1153.00 | 4.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1018.00 | 1018.00 | 812.00 | 200.00 | 1012.00 | 6.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 387.00 | 387.00 | 284.00 | 103.00 | 387.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 21.00 | 21.00 | 14.00 | 7.00 | 21.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 64.00 | 64.00 | 27.00 | 32.00 | 59.00 | 5.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 752.00 | 752.00 | 439.00 | 300.00 | 739.00 | 13.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 6.00 | 589.00 | 595.00 | 381.00 | 204.00 | 585.00 | 10.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 812.00 | 812.00 | 471.00 | 338.00 | 809.00 | 3.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 312.00 | 312.00 | 243.00 | 65.00 | 308.00 | 4.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 527.00 | 527.00 | 318.00 | 205.00 | 523.00 | 4.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 7.00 | 419.00 | 426.00 | 337.00 | 80.00 | 417.00 | 9.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 341.00 | 341.00 | 207.00 | 130.00 | 337.00 | 4.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 174.00 | 174.00 | 127.00 | 45.00 | 172.00 | 2.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 246.00 | 246.00 | 154.00 | 90.00 | 244.00 | 2.00 | ||||||||
| F(iv) | Name change/reconnection | 0.00 | 154.00 | 154.00 | 86.00 | 68.00 | 154.00 | 0.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 24.00 | 24.00 | 24.00 | 0.00 | 24.00 | 0.00 | ||||||||
| H | Others | 0.00 | 1042.00 | 1042.00 | 687.00 | 347.00 | 1034.00 | 8.00 | ||||||||
| JMN | A(i) | Loose connections from pole | 0.00 | 64.00 | 64.00 | 34.00 | 28.00 | 62.00 | 2.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 11.00 | 11.00 | 6.00 | 2.00 | 8.00 | 3.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 33.00 | 33.00 | 23.00 | 9.00 | 32.00 | 1.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| B(ii) | Where augmentation is required. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 24.00 | 24.00 | 18.00 | 6.00 | 24.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 7.00 | 22.00 | 29.00 | 9.00 | 12.00 | 21.00 | 8.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 42.00 | 42.00 | 31.00 | 9.00 | 40.00 | 2.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 13.00 | 19.00 | 32.00 | 16.00 | 2.00 | 18.00 | 14.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| F(iii) | Modification in connected load | 3.00 | 86.00 | 89.00 | 79.00 | 6.00 | 85.00 | 4.00 | ||||||||
| F(iv) | Name change/reconnection | 4.00 | 236.00 | 240.00 | 109.00 | 117.00 | 0.00 | 226.00 | 14.00 | |||||||
| G | Refund of amount due in regard to temporary connection | 18.00 | 34.00 | 52.00 | 18.00 | 14.00 | 0.00 | 0.00 | 32.00 | 20.00 | ||||||
| H | Others | 7.00 | 0.00 | 7.00 | 0.00 | 0.00 | 0.00 | 7.00 | ||||||||
| BHJ | A(i) | Loose connections from pole | 0.00 | 2681.00 | 2681.00 | 564.00 | 2108.00 | 0.00 | 0.00 | 2672.00 | 9.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1151.00 | 1151.00 | 273.00 | 875.00 | 0.00 | 0.00 | 1148.00 | 3.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 509.00 | 509.00 | 97.00 | 402.00 | 0.00 | 0.00 | 499.00 | 10.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 100.00 | 100.00 | 38.00 | 55.00 | 0.00 | 0.00 | 93.00 | 7.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 220.00 | 220.00 | 30.00 | 186.00 | 0.00 | 0.00 | 216.00 | 4.00 | ||||||
| C(i) | Stopped/Defective Meters | 6.00 | 285.00 | 291.00 | 30.00 | 250.00 | 0.00 | 0.00 | 280.00 | 11.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 13.00 | 188.00 | 201.00 | 36.00 | 145.00 | 0.00 | 0.00 | 181.00 | 20.00 | ||||||
| D(i) | Loose Wires | 0.00 | 666.00 | 666.00 | 28.00 | 629.00 | 0.00 | 0.00 | 657.00 | 9.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 74.00 | 74.00 | 50.00 | 20.00 | 0.00 | 0.00 | 70.00 | 4.00 | ||||||
| E(i) | For current bills where no additional information is required | 0.00 | 269.00 | 269.00 | 48.00 | 217.00 | 0.00 | 0.00 | 265.00 | 4.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 6.00 | 258.00 | 264.00 | 6.00 | 245.00 | 0.00 | 0.00 | 251.00 | 13.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 10.00 | 10.00 | 5.00 | 4.00 | 0.00 | 0.00 | 9.00 | 1.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 0.00 | 295.00 | 295.00 | 49.00 | 243.00 | 0.00 | 0.00 | 292.00 | 3.00 | ||||||
| F(iv) | Name change/reconnection | 0.00 | 552.00 | 552.00 | 40.00 | 507.00 | 0.00 | 0.00 | 547.00 | 5.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 4.00 | 134.00 | 138.00 | 48.00 | 82.00 | 0.00 | 0.00 | 130.00 | 8.00 | ||||||
| H | Others | 0.00 | 180.00 | 180.00 | 63.00 | 114.00 | 0.00 | 0.00 | 177.00 | 3.00 | ||||||
| ANJAR | A(i) | Loose connections from pole | 0.00 | 884.00 | 884.00 | 70.00 | 810.00 | 0.00 | 0.00 | 880.00 | 4.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 620.00 | 620.00 | 8.00 | 609.00 | 0.00 | 0.00 | 617.00 | 3.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 268.00 | 268.00 | 16.00 | 249.00 | 0.00 | 0.00 | 265.00 | 3.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 8.00 | 8.00 | 2.00 | 6.00 | 0.00 | 0.00 | 8.00 | 0.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 31.00 | 31.00 | 5.00 | 25.00 | 0.00 | 0.00 | 30.00 | 1.00 | ||||||
| C(i) | Stopped/Defective Meters | 7.00 | 372.00 | 379.00 | 7.00 | 360.00 | 0.00 | 0.00 | 367.00 | 12.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 18.00 | 12.00 | 30.00 | 4.00 | 8.00 | 0.00 | 0.00 | 12.00 | 18.00 | ||||||
| D(i) | Loose Wires | 2.00 | 841.00 | 843.00 | 8.00 | 830.00 | 0.00 | 0.00 | 838.00 | 5.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 2.00 | 2.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | 0.00 | ||||||
| E(i) | For current bills where no additional information is required | 2.00 | 2.00 | 4.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | 2.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 22.00 | 4.00 | 26.00 | 6.00 | 1.00 | 0.00 | 0.00 | 7.00 | 19.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 27.00 | 27.00 | 4.00 | 18.00 | 0.00 | 0.00 | 22.00 | 5.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 228.00 | 228.00 | 1.00 | 226.00 | 0.00 | 0.00 | 227.00 | 1.00 | ||||||
| F(iii) | Modification in connected load | 4.00 | 173.00 | 177.00 | 6.00 | 152.00 | 0.00 | 0.00 | 158.00 | 19.00 | ||||||
| F(iv) | Name change/reconnection | 1.00 | 259.00 | 260.00 | 18.00 | 238.00 | 0.00 | 0.00 | 256.00 | 4.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 2.00 | 0.00 | 2.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | 0.00 | ||||||
| H | Others | 0.00 | 96.00 | 96.00 | 0.00 | 91.00 | 0.00 | 0.00 | 91.00 | 5.00 | ||||||
| JND | A(i) | Loose connections from pole | 0.00 | 7425.00 | 7425.00 | 4785.00 | 2629.00 | 3.00 | 0.00 | 7417.00 | 8.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 3444.00 | 3444.00 | 2053.00 | 1380.00 | 8.00 | 0.00 | 3441.00 | 3.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 803.00 | 803.00 | 419.00 | 380.00 | 2.00 | 0.00 | 801.00 | 2.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 30.00 | 30.00 | 17.00 | 11.00 | 0.00 | 0.00 | 28.00 | 2.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 15.00 | 15.00 | 8.00 | 5.00 | 0.00 | 0.00 | 13.00 | 2.00 | ||||||
| C(i) | Stopped/Defective Meters | 32.00 | 423.00 | 455.00 | 224.00 | 186.00 | 0.00 | 0.00 | 410.00 | 45.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 21.00 | 21.00 | 11.00 | 10.00 | 0.00 | 0.00 | 21.00 | 0.00 | ||||||
| D(i) | Loose Wires | 18.00 | 627.00 | 645.00 | 292.00 | 331.00 | 2.00 | 0.00 | 625.00 | 20.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 85.00 | 85.00 | 39.00 | 42.00 | 1.00 | 0.00 | 82.00 | 3.00 | ||||||
| E(i) | For current bills where no additional information is required | 5.00 | 22.00 | 27.00 | 11.00 | 11.00 | 0.00 | 0.00 | 22.00 | 5.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 3.00 | 42.00 | 45.00 | 26.00 | 16.00 | 0.00 | 0.00 | 42.00 | 3.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 28.00 | 28.00 | 14.00 | 14.00 | 0.00 | 0.00 | 28.00 | 0.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 20.00 | 20.00 | 6.00 | 14.00 | 0.00 | 0.00 | 20.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 4.00 | 134.00 | 138.00 | 49.00 | 80.00 | 0.00 | 0.00 | 129.00 | 9.00 | ||||||
| F(iv) | Name change/reconnection | 0.00 | 65.00 | 65.00 | 36.00 | 23.00 | 0.00 | 0.00 | 59.00 | 6.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 15.00 | 24.00 | 39.00 | 11.00 | 12.00 | 0.00 | 0.00 | 23.00 | 16.00 | ||||||
| H | Others | 17.00 | 283.00 | 300.00 | 137.00 | 140.00 | 0.00 | 0.00 | 277.00 | 23.00 | ||||||
| BVN | A(i) | Loose connections from pole | 0.00 | 10362.00 | 10362.00 | 8289.00 | 2070.00 | 10359.00 | 3.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1244.00 | 1244.00 | 293.00 | 548.00 | 841.00 | 403.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 630.00 | 630.00 | 400.00 | 225.00 | 625.00 | 5.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 158.00 | 158.00 | 114.00 | 40.00 | 154.00 | 4.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 95.00 | 95.00 | 48.00 | 40.00 | 88.00 | 7.00 | ||||||||
| C(i) | Stopped/Defective Meters | 20.00 | 1408.00 | 1428.00 | 1018.00 | 380.00 | 1398.00 | 30.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 23.00 | 713.00 | 736.00 | 442.00 | 259.00 | 701.00 | 35.00 | ||||||||
| D(i) | Loose Wires | 5.00 | 937.00 | 942.00 | 457.00 | 477.00 | 934.00 | 8.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 118.00 | 118.00 | 53.00 | 52.00 | 105.00 | 13.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 316.00 | 316.00 | 278.00 | 31.00 | 309.00 | 7.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 4.00 | 426.00 | 430.00 | 278.00 | 139.00 | 417.00 | 13.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 1235.00 | 1235.00 | 800.00 | 426.00 | 1226.00 | 9.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 85.00 | 85.00 | 24.00 | 57.00 | 81.00 | 4.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 323.00 | 323.00 | 230.00 | 80.00 | 310.00 | 13.00 | ||||||||
| F(iv) | Name change/reconnection | 3.00 | 3459.00 | 3462.00 | 2771.00 | 680.00 | 3451.00 | 11.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 9.00 | 260.00 | 269.00 | 160.00 | 80.00 | 240.00 | 29.00 | ||||||||
| H | Others | 5.00 | 1638.00 | 1643.00 | 904.00 | 179.00 | 1083.00 | 560.00 | ||||||||
| BTD | A(i) | Loose connections from pole | 0.00 | 920.00 | 920.00 | 551.00 | 362.00 | 0.00 | 0.00 | 913.00 | 7.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 235.00 | 235.00 | 141.00 | 92.00 | 0.00 | 0.00 | 233.00 | 2.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 498.00 | 498.00 | 299.00 | 195.00 | 0.00 | 0.00 | 494.00 | 4.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 13.00 | 13.00 | 5.00 | 3.00 | 0.00 | 0.00 | 8.00 | 5.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 7.00 | 7.00 | 3.00 | 2.00 | 0.00 | 0.00 | 5.00 | 2.00 | ||||||
| C(i) | Stopped/Defective Meters | 4.00 | 474.00 | 478.00 | 278.00 | 186.00 | 0.00 | 0.00 | 464.00 | 14.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 5.00 | 99.00 | 104.00 | 52.00 | 36.00 | 0.00 | 0.00 | 88.00 | 16.00 | ||||||
| D(i) | Loose Wires | 8.00 | 91.00 | 99.00 | 55.00 | 35.00 | 0.00 | 0.00 | 90.00 | 9.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 16.00 | 16.00 | 10.00 | 4.00 | 0.00 | 0.00 | 14.00 | 2.00 | ||||||
| E(i) | For current bills where no additional information is required | 1.00 | 9.00 | 10.00 | 5.00 | 4.00 | 0.00 | 0.00 | 9.00 | 1.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 1.00 | 15.00 | 16.00 | 9.00 | 6.00 | 0.00 | 0.00 | 15.00 | 1.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 27.00 | 27.00 | 12.00 | 9.00 | 0.00 | 0.00 | 21.00 | 6.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 9.00 | 9.00 | 5.00 | 4.00 | 0.00 | 0.00 | 9.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 2.00 | 132.00 | 134.00 | 73.00 | 48.00 | 0.00 | 0.00 | 121.00 | 13.00 | ||||||
| F(iv) | Name change/reconnection | 6.00 | 181.00 | 187.00 | 104.00 | 68.00 | 0.00 | 0.00 | 172.00 | 15.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 1.00 | 16.00 | 17.00 | 10.00 | 6.00 | 0.00 | 0.00 | 16.00 | 1.00 | ||||||
| H | Others | 1.00 | 47.00 | 48.00 | 20.00 | 19.00 | 0.00 | 0.00 | 39.00 | 9.00 | ||||||
| AMR | A(i) | Loose connections from pole | 0.00 | 10622.00 | 10622.00 | 2815.00 | 7738.00 | 67.00 | 0.00 | 10620.00 | 2.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 625.00 | 625.00 | 138.00 | 390.00 | 93.00 | 0.00 | 621.00 | 4.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 1867.00 | 1867.00 | 304.00 | 1380.00 | 178.00 | 0.00 | 1862.00 | 5.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||
| C(i) | Stopped/Defective Meters | 81.00 | 791.00 | 872.00 | 234.00 | 556.00 | 37.00 | 0.00 | 827.00 | 45.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 6.00 | 243.00 | 249.00 | 157.00 | 80.00 | 0.00 | 0.00 | 237.00 | 12.00 | ||||||
| D(i) | Loose Wires | 53.00 | 379.00 | 432.00 | 76.00 | 280.00 | 20.00 | 0.00 | 376.00 | 56.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 31.00 | 31.00 | 3.00 | 19.00 | 7.00 | 0.00 | 29.00 | 2.00 | ||||||
| E(i) | For current bills where no additional information is required | 6.00 | 229.00 | 235.00 | 110.00 | 121.00 | 0.00 | 0.00 | 231.00 | 4.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 2.00 | 79.00 | 81.00 | 20.00 | 55.00 | 0.00 | 0.00 | 75.00 | 6.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 113.00 | 113.00 | 38.00 | 61.00 | 9.00 | 0.00 | 108.00 | 5.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 140.00 | 140.00 | 29.00 | 80.00 | 27.00 | 0.00 | 136.00 | 4.00 | ||||||
| F(iii) | Modification in connected load | 92.00 | 307.00 | 399.00 | 60.00 | 193.00 | 48.00 | 0.00 | 301.00 | 98.00 | ||||||
| F(iv) | Name change/reconnection | 0.00 | 199.00 | 199.00 | 89.00 | 107.00 | 0.00 | 0.00 | 196.00 | 3.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 16.00 | 66.00 | 82.00 | 4.00 | 53.00 | 4.00 | 0.00 | 61.00 | 21.00 | ||||||
| H | Others | 33.00 | 183.00 | 216.00 | 18.00 | 153.00 | 8.00 | 0.00 | 179.00 | 37.00 | ||||||
| SNR | A(i) | Loose connections from pole | 0.00 | 2122.00 | 2122.00 | 1282.00 | 835.00 | 0.00 | 0.00 | 2117.00 | 5.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 821.00 | 821.00 | 661.00 | 155.00 | 0.00 | 0.00 | 816.00 | 5.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 110.00 | 110.00 | 81.00 | 25.00 | 0.00 | 0.00 | 106.00 | 4.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 112.00 | 112.00 | 68.00 | 38.00 | 0.00 | 0.00 | 106.00 | 6.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 2.00 | 2.00 | 1.00 | 1.00 | 0.00 | 0.00 | 2.00 | 0.00 | ||||||
| C(i) | Stopped/Defective Meters | 0.00 | 905.00 | 905.00 | 782.00 | 120.00 | 0.00 | 0.00 | 902.00 | 3.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 8.00 | 331.00 | 339.00 | 204.00 | 124.00 | 0.00 | 0.00 | 328.00 | 11.00 | ||||||
| D(i) | Loose Wires | 0.00 | 162.00 | 162.00 | 116.00 | 45.00 | 0.00 | 0.00 | 161.00 | 1.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 6.00 | 6.00 | 5.00 | 1.00 | 0.00 | 0.00 | 6.00 | 0.00 | ||||||
| E(i) | For current bills where no additional information is required | 16.00 | 1122.00 | 1138.00 | 822.00 | 289.00 | 0.00 | 0.00 | 1111.00 | 27.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 589.00 | 589.00 | 452.00 | 130.00 | 0.00 | 0.00 | 582.00 | 7.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 305.00 | 305.00 | 209.00 | 94.00 | 0.00 | 0.00 | 303.00 | 2.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 102.00 | 102.00 | 72.00 | 30.00 | 0.00 | 0.00 | 102.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 15.00 | 90.00 | 105.00 | 77.00 | 9.00 | 0.00 | 0.00 | 86.00 | 19.00 | ||||||
| F(iv) | Name change/reconnection | 9.00 | 202.00 | 211.00 | 118.00 | 59.00 | 0.00 | 0.00 | 177.00 | 34.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 11.00 | 61.00 | 72.00 | 50.00 | 9.00 | 0.00 | 0.00 | 59.00 | 13.00 | ||||||
| H | Others | 5.00 | 70.00 | 75.00 | 56.00 | 8.00 | 0.00 | 0.00 | 64.00 | 11.00 | ||||||
| PGVCL | A(i) | Loose connections from pole | ||||||||||||||
| A(ii) | Interruption due to line breakdown | |||||||||||||||
| A(iii) | Interruption due to failure of transformer | |||||||||||||||
| B(i) | Ordinary case, which requires no augmentation. | |||||||||||||||
| B(ii) | Where augmentation is required. | |||||||||||||||
| C(i) | Stopped/Defective Meters | |||||||||||||||
| C(ii) | Billing on average basis for more than two bills | |||||||||||||||
| D(i) | Loose Wires | |||||||||||||||
| D(ii) | Inadequate ground clearance | |||||||||||||||
| E(i) | For current bills where no additional information is required | |||||||||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | |||||||||||||||
| F(i) | Where extension of mains is not required | |||||||||||||||
| F(ii) | Where extension of mains is required | |||||||||||||||
| F(iii) | Modification in connected load | |||||||||||||||
| F(iv) | Name change/reconnection | |||||||||||||||
| G | Refund of amount due in regard to temporary connection | |||||||||||||||
| H | Others | |||||||||||||||
| RED MARK SHOULD BE GREATER THAN 0. | BLANK | AUTO | BLANK | AUTO | PUT IN FIRST COLUMN | |||||||||||
| COLUMN - D IS NOT EQUAL TO COLUMN - L | ||||||||||||||||