| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||||||
| RJC | A(i) | Loose connections from pole | 0.00 | 15711.00 | 15711.00 | 10092.00 | 5619.00 | 15711.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 730.00 | 730.00 | 348.00 | 382.00 | 730.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 97.00 | 97.00 | 24.00 | 73.00 | 97.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 50.00 | 50.00 | 45.00 | 5.00 | 50.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 41.00 | 41.00 | 31.00 | 10.00 | 41.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1208.00 | 1208.00 | 728.00 | 480.00 | 1208.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 3.00 | 253.00 | 256.00 | 121.00 | 132.00 | 253.00 | 3.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 188.00 | 188.00 | 35.00 | 137.00 | 172.00 | 16.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 79.00 | 79.00 | 67.00 | 12.00 | 79.00 | 0.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 70.00 | 70.00 | 45.00 | 25.00 | 70.00 | 0.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 65.00 | 65.00 | 57.00 | 8.00 | 65.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 55.00 | 55.00 | 47.00 | 8.00 | 55.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 382.00 | 382.00 | 182.00 | 200.00 | 382.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 41.00 | 1809.00 | 1850.00 | 1085.00 | 724.00 | 1809.00 | 41.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 15.00 | 83.00 | 98.00 | 64.00 | 19.00 | 83.00 | 15.00 | ||||||||
| H | Others | 5.00 | 51.00 | 56.00 | 35.00 | 16.00 | 51.00 | 5.00 | ||||||||
| RJR | A(i) | Loose connections from pole | 0.00 | 4850.00 | 4850.00 | 3538.00 | 1312.00 | 4850.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 3069.00 | 3069.00 | 2295.00 | 774.00 | 3069.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 2341.00 | 2341.00 | 1701.00 | 640.00 | 2341.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 40.00 | 40.00 | 32.00 | 8.00 | 40.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 112.00 | 112.00 | 91.00 | 21.00 | 112.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 2134.00 | 2134.00 | 1347.00 | 787.00 | 2134.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 54.00 | 54.00 | 40.00 | 14.00 | 54.00 | 0.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 1006.00 | 1006.00 | 890.00 | 116.00 | 1006.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 24.00 | 24.00 | 17.00 | 7.00 | 24.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 51.00 | 51.00 | 39.00 | 12.00 | 51.00 | 0.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 769.00 | 769.00 | 625.00 | 144.00 | 769.00 | 0.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 30.00 | 30.00 | 22.00 | 8.00 | 30.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 418.00 | 418.00 | 316.00 | 102.00 | 418.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 3.00 | 1239.00 | 1242.00 | 837.00 | 402.00 | 1239.00 | 3.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 55.00 | 55.00 | 36.00 | 19.00 | 55.00 | 0.00 | ||||||||
| H | Others | 12.00 | 502.00 | 514.00 | 319.00 | 183.00 | 502.00 | 12.00 | ||||||||
| MRB | A(i) | Loose connections from pole | 0.00 | 3677.00 | 3677.00 | 2491.00 | 1186.00 | 3677.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 6819.00 | 6819.00 | 2742.00 | 4077.00 | 6819.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 432.00 | 432.00 | 238.00 | 194.00 | 432.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 19.00 | 19.00 | 8.00 | 11.00 | 19.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 37.00 | 37.00 | 15.00 | 22.00 | 37.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1940.00 | 1940.00 | 638.00 | 1302.00 | 1940.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 224.00 | 224.00 | 117.00 | 107.00 | 224.00 | 0.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 582.00 | 582.00 | 210.00 | 372.00 | 582.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 3.00 | 3.00 | 2.00 | 1.00 | 3.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 3.00 | 688.00 | 691.00 | 393.00 | 295.00 | 688.00 | 3.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 370.00 | 370.00 | 189.00 | 181.00 | 370.00 | 0.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 56.00 | 56.00 | 31.00 | 25.00 | 56.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 122.00 | 122.00 | 42.00 | 80.00 | 122.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 117.00 | 117.00 | 51.00 | 66.00 | 117.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 5.00 | 554.00 | 559.00 | 201.00 | 353.00 | 554.00 | 5.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 7.00 | 7.00 | 5.00 | 2.00 | 7.00 | 0.00 | ||||||||
| H | Others | 17.00 | 1089.00 | 1106.00 | 429.00 | 660.00 | 1089.00 | 17.00 | ||||||||
| PBR | A(i) | Loose connections from pole | 0.00 | 1824.00 | 1824.00 | 1415.00 | 409.00 | 1824.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1231.00 | 1231.00 | 884.00 | 347.00 | 1231.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 544.00 | 544.00 | 428.00 | 116.00 | 544.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 24.00 | 24.00 | 18.00 | 6.00 | 24.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 67.00 | 67.00 | 32.00 | 35.00 | 67.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 872.00 | 872.00 | 478.00 | 394.00 | 872.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 6.00 | 748.00 | 754.00 | 495.00 | 253.00 | 748.00 | 6.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 964.00 | 964.00 | 359.00 | 605.00 | 964.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 427.00 | 427.00 | 314.00 | 113.00 | 427.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 657.00 | 657.00 | 439.00 | 218.00 | 657.00 | 0.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 7.00 | 572.00 | 579.00 | 476.00 | 96.00 | 572.00 | 7.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 431.00 | 431.00 | 284.00 | 147.00 | 431.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 284.00 | 284.00 | 138.00 | 146.00 | 284.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 425.00 | 425.00 | 142.00 | 283.00 | 425.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 0.00 | 223.00 | 223.00 | 158.00 | 65.00 | 223.00 | 0.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 0.00 | 32.00 | 32.00 | 24.00 | 8.00 | 32.00 | 0.00 | ||||||||
| H | Others | 0.00 | 1368.00 | 1368.00 | 752.00 | 616.00 | 1368.00 | 0.00 | ||||||||
| JMN | A(i) | Loose connections from pole | 0.00 | 66.00 | 66.00 | 55.00 | 11.00 | 66.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 12.00 | 12.00 | 2.00 | 10.00 | 12.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 62.00 | 62.00 | 40.00 | 22.00 | 62.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| B(ii) | Where augmentation is required. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 49.00 | 49.00 | 42.00 | 7.00 | 49.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 7.00 | 26.00 | 33.00 | 24.00 | 2.00 | 26.00 | 7.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 71.00 | 71.00 | 55.00 | 16.00 | 71.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 13.00 | 51.00 | 64.00 | 32.00 | 19.00 | 51.00 | 13.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| F(ii) | Where extension of mains is required | 0.00 | 0.00 | 0.00 | 0.00 | |||||||||||
| F(iii) | Modification in connected load | 3.00 | 122.00 | 125.00 | 115.00 | 7.00 | 122.00 | 3.00 | ||||||||
| F(iv) | Name change/reconnection | 4.00 | 175.00 | 179.00 | 155.00 | 20.00 | 175.00 | 4.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 18.00 | 173.00 | 191.00 | 67.00 | 106.00 | 173.00 | 18.00 | ||||||||
| H | Others | 7.00 | 0.00 | 7.00 | 0.00 | 0.00 | 0.00 | 7.00 | ||||||||
| BHJ | A(i) | Loose connections from pole | 0.00 | 2605.00 | 2605.00 | 586.00 | 2019.00 | 2605.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1654.00 | 1654.00 | 278.00 | 1376.00 | 1654.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 795.00 | 795.00 | 113.00 | 682.00 | 795.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 338.00 | 338.00 | 47.00 | 291.00 | 338.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 298.00 | 298.00 | 42.00 | 256.00 | 298.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 6.00 | 358.00 | 364.00 | 36.00 | 322.00 | 358.00 | 6.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 13.00 | 304.00 | 317.00 | 36.00 | 268.00 | 304.00 | 13.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 211.00 | 211.00 | 30.00 | 181.00 | 211.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 120.00 | 120.00 | 0.00 | 120.00 | 120.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 171.00 | 171.00 | 48.00 | 123.00 | 171.00 | 0.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 6.00 | 75.00 | 81.00 | 7.00 | 68.00 | 75.00 | 6.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 106.00 | 106.00 | 5.50 | 100.50 | 106.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 78.00 | 78.00 | 0.00 | 78.00 | 78.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 230.00 | 230.00 | 52.00 | 178.00 | 230.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 0.00 | 196.00 | 196.00 | 43.00 | 153.00 | 196.00 | 0.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 4.00 | 159.00 | 163.00 | 48.00 | 111.00 | 159.00 | 4.00 | ||||||||
| H | Others | 0.00 | 180.00 | 180.00 | 63.00 | 117.00 | 180.00 | 0.00 | ||||||||
| ANJAR | A(i) | Loose connections from pole | 0.00 | 1670.00 | 1670.00 | 184.00 | 1486.00 | 1670.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1206.00 | 1206.00 | 66.00 | 1140.00 | 1206.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 494.00 | 494.00 | 50.00 | 444.00 | 494.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 8.00 | 8.00 | 0.00 | 8.00 | 8.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 86.00 | 86.00 | 12.00 | 74.00 | 86.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 7.00 | 686.00 | 693.00 | 34.00 | 652.00 | 686.00 | 7.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 18.00 | 43.00 | 61.00 | 17.00 | 26.00 | 43.00 | 18.00 | ||||||||
| D(i) | Loose Wires | 2.00 | 1617.00 | 1619.00 | 57.00 | 1560.00 | 1617.00 | 2.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 2.00 | 0.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 22.00 | 2.00 | 24.00 | 0.00 | 2.00 | 2.00 | 22.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 41.00 | 41.00 | 10.00 | 31.00 | 41.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 347.00 | 347.00 | 1.00 | 346.00 | 347.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 4.00 | 858.00 | 862.00 | 5.00 | 853.00 | 858.00 | 4.00 | ||||||||
| F(iv) | Name change/reconnection | 1.00 | 335.00 | 336.00 | 15.00 | 320.00 | 335.00 | 1.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 2.00 | 0.00 | 2.00 | 0.00 | 0.00 | 0.00 | 2.00 | ||||||||
| H | Others | 0.00 | 309.00 | 309.00 | 0.00 | 309.00 | 309.00 | 0.00 | ||||||||
| JND | A(i) | Loose connections from pole | 0.00 | 9796.00 | 9796.00 | 6047.00 | 3749.00 | 9796.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 5024.00 | 5024.00 | 2470.00 | 2554.00 | 5024.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 1739.00 | 1739.00 | 810.00 | 929.00 | 1739.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 197.00 | 197.00 | 113.00 | 84.00 | 197.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 63.00 | 63.00 | 37.00 | 26.00 | 63.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 32.00 | 818.00 | 850.00 | 364.00 | 454.00 | 818.00 | 32.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 0.00 | 89.00 | 89.00 | 29.00 | 60.00 | 89.00 | 0.00 | ||||||||
| D(i) | Loose Wires | 18.00 | 946.00 | 964.00 | 605.00 | 341.00 | 946.00 | 18.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 133.00 | 133.00 | 62.00 | 71.00 | 133.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 5.00 | 59.00 | 64.00 | 29.00 | 30.00 | 59.00 | 5.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 3.00 | 92.00 | 95.00 | 55.00 | 37.00 | 92.00 | 3.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 70.00 | 70.00 | 32.00 | 38.00 | 70.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 50.00 | 50.00 | 14.00 | 36.00 | 50.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 4.00 | 402.00 | 406.00 | 214.00 | 188.00 | 402.00 | 4.00 | ||||||||
| F(iv) | Name change/reconnection | 0.00 | 241.00 | 241.00 | 114.00 | 127.00 | 241.00 | 0.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 15.00 | 39.00 | 54.00 | 18.00 | 21.00 | 39.00 | 15.00 | ||||||||
| H | Others | 17.00 | 548.00 | 565.00 | 291.00 | 257.00 | 548.00 | 17.00 | ||||||||
| BVN | A(i) | Loose connections from pole | 0.00 | 12048.00 | 12048.00 | 9556.00 | 2492.00 | 12048.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1821.00 | 1821.00 | 1182.00 | 639.00 | 1821.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 837.00 | 837.00 | 602.00 | 235.00 | 837.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 128.00 | 128.00 | 89.00 | 39.00 | 128.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 75.00 | 75.00 | 43.00 | 32.00 | 75.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 20.00 | 1559.00 | 1579.00 | 1075.00 | 484.00 | 1559.00 | 20.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 23.00 | 911.00 | 934.00 | 577.00 | 334.00 | 911.00 | 23.00 | ||||||||
| D(i) | Loose Wires | 5.00 | 1347.00 | 1352.00 | 844.00 | 503.00 | 1347.00 | 5.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 120.00 | 120.00 | 84.00 | 36.00 | 120.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 0.00 | 199.00 | 199.00 | 181.00 | 18.00 | 199.00 | 0.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 4.00 | 684.00 | 688.00 | 464.00 | 220.00 | 684.00 | 4.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 1142.00 | 1142.00 | 885.00 | 257.00 | 1142.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 50.00 | 50.00 | 33.00 | 17.00 | 50.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 0.00 | 227.00 | 227.00 | 165.00 | 62.00 | 227.00 | 0.00 | ||||||||
| F(iv) | Name change/reconnection | 3.00 | 2856.00 | 2859.00 | 2248.00 | 608.00 | 2856.00 | 3.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 9.00 | 232.00 | 241.00 | 166.00 | 66.00 | 232.00 | 9.00 | ||||||||
| H | Others | 5.00 | 2035.00 | 2040.00 | 1288.00 | 747.00 | 2035.00 | 5.00 | ||||||||
| BTD | A(i) | Loose connections from pole | 0.00 | 1279.00 | 1279.00 | 768.00 | 511.00 | 1279.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 243.00 | 243.00 | 146.00 | 97.00 | 243.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 422.00 | 422.00 | 254.00 | 168.00 | 422.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 10.00 | 10.00 | 6.00 | 4.00 | 10.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 5.00 | 5.00 | 3.00 | 2.00 | 5.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 4.00 | 328.00 | 332.00 | 197.00 | 131.00 | 328.00 | 4.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 5.00 | 67.00 | 72.00 | 41.00 | 26.00 | 67.00 | 5.00 | ||||||||
| D(i) | Loose Wires | 8.00 | 62.00 | 70.00 | 38.00 | 24.00 | 62.00 | 8.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 5.00 | 5.00 | 3.00 | 2.00 | 5.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 1.00 | 2.00 | 3.00 | 2.00 | 0.00 | 2.00 | 1.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 1.00 | 12.00 | 13.00 | 8.00 | 4.00 | 12.00 | 1.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 48.00 | 48.00 | 29.00 | 19.00 | 48.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 4.00 | 4.00 | 3.00 | 1.00 | 4.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 2.00 | 75.00 | 77.00 | 45.00 | 30.00 | 75.00 | 2.00 | ||||||||
| F(iv) | Name change/reconnection | 6.00 | 139.00 | 145.00 | 84.00 | 55.00 | 139.00 | 6.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 1.00 | 11.00 | 12.00 | 7.00 | 4.00 | 11.00 | 1.00 | ||||||||
| H | Others | 1.00 | 93.00 | 94.00 | 56.00 | 37.00 | 93.00 | 1.00 | ||||||||
| AMR | A(i) | Loose connections from pole | 0.00 | 10622.00 | 10622.00 | 2940.00 | 7682.00 | 10622.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 625.00 | 625.00 | 296.00 | 329.00 | 625.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 1867.00 | 1867.00 | 537.00 | 1330.00 | 1867.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 44.00 | 791.00 | 835.00 | 212.00 | 542.00 | 754.00 | 81.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 6.00 | 243.00 | 249.00 | 158.00 | 85.00 | 243.00 | 6.00 | ||||||||
| D(i) | Loose Wires | 30.00 | 379.00 | 409.00 | 76.00 | 280.00 | 356.00 | 53.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 31.00 | 31.00 | 10.00 | 21.00 | 31.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 6.00 | 229.00 | 235.00 | 108.00 | 121.00 | 229.00 | 6.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 79.00 | 79.00 | 22.00 | 55.00 | 77.00 | 2.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 113.00 | 113.00 | 50.00 | 63.00 | 113.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 140.00 | 140.00 | 58.00 | 82.00 | 140.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 41.00 | 307.00 | 348.00 | 62.00 | 194.00 | 256.00 | 92.00 | ||||||||
| F(iv) | Name change/reconnection | 7.00 | 199.00 | 206.00 | 90.00 | 116.00 | 206.00 | 0.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 12.00 | 66.00 | 78.00 | 9.00 | 53.00 | 62.00 | 16.00 | ||||||||
| H | Others | 27.00 | 183.00 | 210.00 | 24.00 | 153.00 | 177.00 | 33.00 | ||||||||
| SNR | A(i) | Loose connections from pole | 0.00 | 2240.00 | 2240.00 | 1395.00 | 845.00 | 2240.00 | 0.00 | |||||||
| A(ii) | Interruption due to line breakdown | 0.00 | 1056.00 | 1056.00 | 640.00 | 416.00 | 1056.00 | 0.00 | ||||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 124.00 | 124.00 | 72.00 | 52.00 | 124.00 | 0.00 | ||||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 126.00 | 126.00 | 62.00 | 64.00 | 126.00 | 0.00 | ||||||||
| B(ii) | Where augmentation is required. | 0.00 | 4.00 | 4.00 | 3.00 | 1.00 | 4.00 | 0.00 | ||||||||
| C(i) | Stopped/Defective Meters | 0.00 | 1025.00 | 1025.00 | 771.00 | 254.00 | 1025.00 | 0.00 | ||||||||
| C(ii) | Billing on average basis for more than two bills | 8.00 | 338.00 | 346.00 | 201.00 | 137.00 | 338.00 | 8.00 | ||||||||
| D(i) | Loose Wires | 0.00 | 196.00 | 196.00 | 112.00 | 84.00 | 196.00 | 0.00 | ||||||||
| D(ii) | Inadequate ground clearance | 0.00 | 8.00 | 8.00 | 6.00 | 2.00 | 8.00 | 0.00 | ||||||||
| E(i) | For current bills where no additional information is required | 16.00 | 1256.00 | 1272.00 | 815.00 | 441.00 | 1256.00 | 16.00 | ||||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0.00 | 688.00 | 688.00 | 446.00 | 242.00 | 688.00 | 0.00 | ||||||||
| F(i) | Where extension of mains is not required | 0.00 | 332.00 | 332.00 | 205.00 | 127.00 | 332.00 | 0.00 | ||||||||
| F(ii) | Where extension of mains is required | 0.00 | 112.00 | 112.00 | 65.00 | 47.00 | 112.00 | 0.00 | ||||||||
| F(iii) | Modification in connected load | 15.00 | 92.00 | 107.00 | 68.00 | 24.00 | 92.00 | 15.00 | ||||||||
| F(iv) | Name change/reconnection | 9.00 | 212.00 | 221.00 | 112.00 | 100.00 | 212.00 | 9.00 | ||||||||
| G | Refund of amount due in regard to temporary connection | 11.00 | 68.00 | 79.00 | 46.00 | 22.00 | 68.00 | 11.00 | ||||||||
| H | Others | 5.00 | 82.00 | 87.00 | 55.00 | 27.00 | 82.00 | 5.00 | ||||||||
| PGVCL | A(i) | Loose connections from pole | 0.00 | 64718.00 | 64718.00 | 38883.00 | 25835.00 | 0.00 | 0.00 | 64718.00 | 0.00 | |||||
| A(ii) | Interruption due to line breakdown | 0.00 | 22284.00 | 22284.00 | 11283.00 | 11001.00 | 0.00 | 0.00 | 22284.00 | 0.00 | ||||||
| A(iii) | Interruption due to failure of transformer | 0.00 | 9260.00 | 9260.00 | 4819.00 | 4441.00 | 0.00 | 0.00 | 9260.00 | 0.00 | ||||||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 932.00 | 932.00 | 420.00 | 512.00 | 0.00 | 0.00 | 932.00 | 0.00 | ||||||
| B(ii) | Where augmentation is required. | 0.00 | 702.00 | 702.00 | 297.00 | 405.00 | 0.00 | 0.00 | 702.00 | 0.00 | ||||||
| C(i) | Stopped/Defective Meters | 106.00 | 11082.00 | 11188.00 | 5888.00 | 5157.00 | 0.00 | 0.00 | 11045.00 | 143.00 | ||||||
| C(ii) | Billing on average basis for more than two bills | 71.00 | 3257.00 | 3328.00 | 1839.00 | 1418.00 | 0.00 | 0.00 | 3257.00 | 71.00 | ||||||
| D(i) | Loose Wires | 61.00 | 5952.00 | 6013.00 | 3254.00 | 2659.00 | 0.00 | 0.00 | 5913.00 | 100.00 | ||||||
| D(ii) | Inadequate ground clearance | 0.00 | 871.00 | 871.00 | 498.00 | 373.00 | 0.00 | 0.00 | 871.00 | 0.00 | ||||||
| E(i) | For current bills where no additional information is required | 31.00 | 3391.00 | 3422.00 | 2121.00 | 1270.00 | 0.00 | 0.00 | 3391.00 | 31.00 | ||||||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 34.00 | 3462.00 | 3496.00 | 2369.00 | 1091.00 | 0.00 | 0.00 | 3460.00 | 36.00 | ||||||
| F(i) | Where extension of mains is not required | 0.00 | 2363.00 | 2363.00 | 1578.50 | 784.50 | 0.00 | 0.00 | 2363.00 | 0.00 | ||||||
| F(ii) | Where extension of mains is required | 0.00 | 925.00 | 925.00 | 422.00 | 503.00 | 0.00 | 0.00 | 925.00 | 0.00 | ||||||
| F(iii) | Modification in connected load | 65.00 | 2797.00 | 2862.00 | 1412.00 | 1334.00 | 0.00 | 0.00 | 2746.00 | 116.00 | ||||||
| F(iv) | Name change/reconnection | 78.00 | 7843.00 | 7921.00 | 5127.00 | 2723.00 | 0.00 | 0.00 | 7850.00 | 71.00 | ||||||
| G | Refund of amount due in regard to temporary connection | 85.00 | 925.00 | 1010.00 | 490.00 | 431.00 | 0.00 | 0.00 | 921.00 | 89.00 | ||||||
| H | Others | 96.00 | 6131.00 | 6227.00 | 3312.00 | 2813.00 | 0.00 | 0.00 | 6125.00 | 102.00 | ||||||