Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	4	62254	62258	37325	24933	0	0	62258	0
	A(ii)	Interruption due to line breakdown	0	23720	23720	10494	13226	0	0	23720	0
	A(iii)	Interruption due to failure of transformer	2	7071	7073	3736	3337	0	0	7073	0
	B(i)	Ordinary case, which requires no augmentation.	2	796	798	368	430	0	0	798	0
	B(ii)	Where augmentation is required.	4	884	888	379	509	0	0	888	0
	C(i)	Stopped/Defective Meters	59	12519	12578	4992	7517	0	0	12509	69
	C(ii)	Billing on average basis for more than two bills	53	3556	3609	1739	1796	0	0	3535	74
	D(i)	Loose Wires	16	6615	6631	3446	3147	0	0	6593	38
	D(ii)	Inadequate ground clearance	2	1002	1004	399	605	0	0	1004	0
	E(i)	For current bills where no additional information is required	21	3972	3993	2531	1431	0	0	3962	31
	E(ii)	Where additional information relating to correctness of reading etc. is required	31	4143	4174	1561	2579	0	0	4140	34
	F(i)	Where extension of mains is not required	0	1893	1893	1109	784	0	0	1893	0
	F(ii)	Where extension of mains is required	0	1406	1406	831	575	0	0	1406	0
	F(iii)	Modification in connected load	3	2430	2433	1175	1234	0	0	2409	24
	F(iv)	Name change/reconnection	65	6315	6380	3185	3117	0	0	6302	78
	G	Refund of amount due in regard to temporary connection	64	842	906	340	484	0	0	824	82
	H	Others	65	4785	4850	2465	2301	0	0	4766	84