Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
Rajkot City | A(i) | Loose connection | 0 | 15620 | 15620 | 10395 | 5225 | 15620 | 0 | |||
A(ii) | Interruption due | 34 | 1883 | 1917 | 1422 | 485 | 1907 | 10 | ||||
A(iii) | Interruption due | 15 | 419 | 434 | 309 | 125 | 434 | 0 | ||||
B(i) | Ordinary case, w | 40 | 77 | 117 | 98 | 19 | 117 | 0 | ||||
B(ii) | Where augmenta | 0 | 41 | 41 | 20 | 21 | 41 | 0 | ||||
C(i) | Stopped/Defectiv | 0 | 1094 | 1094 | 749 | 345 | 1094 | 0 | ||||
C(ii) | Billing on averag | 0 | 395 | 395 | 183 | 212 | 395 | 0 | ||||
D(i) | Loose Wires | 0 | 245 | 245 | 175 | 70 | 245 | 0 | ||||
D(ii) | Inadequate groun | 0 | 4 | 4 | 4 | 0 | 4 | 0 | ||||
E(i) | For current bills | 0 | 442 | 442 | 247 | 195 | 442 | 0 | ||||
E(ii) | Where additional | 5 | 140 | 145 | 112 | 33 | 145 | 0 | ||||
F(i) | Where extension | 0 | 821 | 821 | 420 | 401 | 821 | 0 | ||||
F(ii) | Where extension | 12 | 173 | 185 | 101 | 84 | 185 | 0 | ||||
F(iii) | Modification in c | 18 | 294 | 312 | 201 | 105 | 306 | 6 | ||||
F(iv) | Name change/rec | 0 | 2107 | 2107 | 1239 | 868 | 2107 | 0 | ||||
G | Refund of amoun | 0 | 204 | 204 | 177 | 27 | 204 | 0 | ||||
H | Others | 44 | 185 | 229 | 143 | 63 | 206 | 23 | ||||
Rajkot Rural | A(i) | Loose connection | 14 | 1040 | 1054 | 687 | 367 | 1054 | 0 | |||
A(ii) | Interruption due | 22 | 2053 | 2075 | 1019 | 1056 | 2075 | 0 | ||||
A(iii) | Interruption due | 14 | 982 | 996 | 577 | 419 | 996 | 0 | ||||
B(i) | Ordinary case, w | 0 | 16 | 16 | 13 | 3 | 16 | 0 | ||||
B(ii) | Where augmenta | 0 | 101 | 101 | 74 | 27 | 101 | 0 | ||||
C(i) | Stopped/Defectiv | 0 | 1537 | 1537 | 1042 | 495 | 1537 | 0 | ||||
C(ii) | Billing on averag | 0 | 38 | 38 | 28 | 10 | 38 | 0 | ||||
D(i) | Loose Wires | 0 | 807 | 807 | 503 | 304 | 807 | 0 | ||||
D(ii) | Inadequate groun | 0 | 4 | 4 | 2 | 2 | 4 | 0 | ||||
E(i) | For current bills | 0 | 29 | 29 | 19 | 10 | 29 | 0 | ||||
E(ii) | Where additional | 0 | 293 | 293 | 230 | 63 | 293 | 0 | ||||
F(i) | Where extension | 0 | 1 | 1 | 1 | 0 | 1 | 0 | ||||
F(ii) | Where extension | 0 | 3 | 3 | 3 | 0 | 3 | 0 | ||||
F(iii) | Modification in c | 0 | 8 | 8 | 8 | 0 | 8 | 0 | ||||
F(iv) | Name change/rec | 0 | 166 | 166 | 138 | 28 | 166 | 0 | ||||
G | Refund of amoun | 0 | 8 | 8 | 6 | 2 | 8 | 0 | ||||
H | Others | 0 | 670 | 670 | 448 | 222 | 670 | 0 | ||||
Morbi | A(i) | Loose connection | 0 | 1315 | 1315 | 463 | 852 | 1315 | 0 | |||
A(ii) | Interruption due | 0 | 2052 | 2052 | 1093 | 959 | 2052 | 0 | ||||
A(iii) | Interruption due | 0 | 562 | 562 | 235 | 327 | 562 | 0 | ||||
B(i) | Ordinary case, w | 0 | 30 | 30 | 25 | 5 | 30 | 0 | ||||
B(ii) | Where augmenta | 0 | 48 | 48 | 15 | 33 | 48 | 0 | ||||
C(i) | Stopped/Defectiv | 6 | 915 | 921 | 465 | 456 | 921 | 0 | ||||
C(ii) | Billing on averag | 0 | 235 | 235 | 180 | 55 | 235 | 0 | ||||
D(i) | Loose Wires | 0 | 602 | 602 | 248 | 354 | 602 | 0 | ||||
D(ii) | Inadequate groun | 0 | 3 | 3 | 1 | 2 | 3 | 0 | ||||
E(i) | For current bills | 15 | 498 | 513 | 380 | 125 | 505 | 8 | ||||
E(ii) | Where additional | 0 | 395 | 395 | 215 | 180 | 395 | 0 | ||||
F(i) | Where extension | 0 | 102 | 102 | 60 | 40 | 100 | 2 | ||||
F(ii) | Where extension | 14 | 124 | 138 | 31 | 107 | 138 | 0 | ||||
F(iii) | Modification in c | 0 | 115 | 115 | 45 | 70 | 115 | 0 | ||||
F(iv) | Name change/rec | 9 | 490 | 499 | 202 | 288 | 490 | 9 | ||||
G | Refund of amoun | 0 | 10 | 10 | 4 | 6 | 10 | 0 | ||||
H | Others | 0 | 667 | 667 | 295 | 372 | 667 | 0 | ||||
Porbandar | A(i) | Loose connection | 0 | 4215 | 4215 | 2254 | 1961 | 4215 | 0 | |||
A(ii) | Interruption due | 0 | 3421 | 3421 | 2016 | 1405 | 3421 | 0 | ||||
A(iii) | Interruption due | 0 | 1895 | 1895 | 1055 | 840 | 1895 | 0 | ||||
B(i) | Ordinary case, w | 0 | 149 | 149 | 109 | 40 | 149 | 0 | ||||
B(ii) | Where augmenta | 0 | 94 | 94 | 69 | 25 | 94 | 0 | ||||
C(i) | Stopped/Defectiv | 10 | 1523 | 1533 | 1088 | 445 | 1533 | 0 | ||||
C(ii) | Billing on averag | 0 | 995 | 995 | 602 | 393 | 995 | 0 | ||||
D(i) | Loose Wires | 0 | 512 | 512 | 304 | 208 | 512 | 0 | ||||
D(ii) | Inadequate groun | 32 | 441 | 473 | 291 | 182 | 473 | 0 | ||||
E(i) | For current bills | 0 | 958 | 958 | 607 | 345 | 952 | 6 | ||||
E(ii) | Where additional | 0 | 712 | 712 | 429 | 283 | 712 | 0 | ||||
F(i) | Where extension | 0 | 255 | 255 | 195 | 60 | 255 | 0 | ||||
F(ii) | Where extension | 0 | 249 | 249 | 114 | 135 | 249 | 0 | ||||
F(iii) | Modification in c | 0 | 319 | 319 | 199 | 120 | 319 | 0 | ||||
F(iv) | Name change/rec | 0 | 314 | 314 | 184 | 126 | 310 | 4 | ||||
G | Refund of amoun | 0 | 219 | 219 | 131 | 88 | 219 | 0 | ||||
H | Others | 0 | 441 | 441 | 241 | 198 | 439 | 2 | ||||
Jamnagar | A(i) | Loose connection | 9 | 2572 | 2581 | 709 | 1872 | 2581 | 0 | |||
A(ii) | Interruption due | 0 | 774 | 774 | 347 | 427 | 774 | 0 | ||||
A(iii) | Interruption due | 0 | 379 | 379 | 147 | 232 | 379 | 0 | ||||
B(i) | Ordinary case, w | 0 | 224 | 224 | 88 | 136 | 224 | 0 | ||||
B(ii) | Where augmenta | 0 | 188 | 188 | 49 | 139 | 188 | 0 | ||||
C(i) | Stopped/Defectiv | 1 | 558 | 559 | 173 | 386 | 559 | 0 | ||||
C(ii) | Billing on averag | 3 | 321 | 324 | 100 | 221 | 321 | 3 | ||||
D(i) | Loose Wires | 0 | 282 | 282 | 97 | 185 | 282 | 0 | ||||
D(ii) | Inadequate groun | 0 | 145 | 145 | 85 | 60 | 145 | 0 | ||||
E(i) | For current bills | 0 | 580 | 580 | 383 | 197 | 580 | 0 | ||||
E(ii) | Where additional | 0 | 193 | 193 | 128 | 65 | 193 | 0 | ||||
F(i) | Where extension | 4 | 386 | 390 | 133 | 254 | 387 | 3 | ||||
F(ii) | Where extension | 3 | 183 | 186 | 64 | 122 | 186 | 0 | ||||
F(iii) | Modification in c | 19 | 168 | 187 | 74 | 113 | 187 | 0 | ||||
F(iv) | Name change/rec | 9 | 237 | 246 | 120 | 125 | 245 | 1 | ||||
G | Refund of amoun | 6 | 148 | 154 | 70 | 80 | 150 | 4 | ||||
H | Others | 18 | 137 | 155 | 59 | 89 | 148 | 7 | ||||
Bhuj | A(i) | Loose connection | 9 | 9 | 9 | 9 | 0 | |||||
A(ii) | Interruption due | 0 | 0 | 0 | 0 | |||||||
A(iii) | Interruption due | 0 | 0 | 0 | 0 | |||||||
B(i) | Ordinary case, w | 0 | 0 | 0 | 0 | |||||||
B(ii) | Where augmenta | 0 | 0 | 0 | 0 | |||||||
C(i) | Stopped/Defectiv | 0 | 0 | 0 | 0 | |||||||
C(ii) | Billing on averag | 0 | 0 | 0 | 0 | |||||||
D(i) | Loose Wires | 0 | 0 | 0 | 0 | |||||||
D(ii) | Inadequate groun | 0 | 0 | 0 | 0 | |||||||
E(i) | For current bills | 0 | 0 | 0 | 0 | |||||||
E(ii) | Where additional | 0 | 0 | 0 | 0 | |||||||
F(i) | Where extension | 0 | 0 | 0 | 0 | |||||||
F(ii) | Where extension | 0 | 0 | 0 | 0 | |||||||
F(iii) | Modification in c | 0 | 0 | 0 | 0 | |||||||
F(iv) | Name change/rec | 0 | 0 | 0 | 0 | |||||||
G | Refund of amoun | 0 | 0 | 0 | 0 | |||||||
H | Others | 0 | 0 | 0 | 0 | |||||||
Junagadh | A(i) | Loose connection | 0 | 7302 | 7302 | 4710 | 2592 | 7302 | 0 | |||
A(ii) | Interruption due | 0 | 1799 | 1799 | 894 | 905 | 1799 | 0 | ||||
A(iii) | Interruption due | 0 | 766 | 766 | 328 | 438 | 766 | 0 | ||||
B(i) | Ordinary case, w | 0 | 397 | 397 | 249 | 148 | 397 | 0 | ||||
B(ii) | Where augmenta | 44 | 156 | 200 | 102 | 98 | 200 | 0 | ||||
C(i) | Stopped/Defectiv | 0 | 1178 | 1178 | 600 | 578 | 1178 | 0 | ||||
C(ii) | Billing on averag | 0 | 421 | 421 | 168 | 253 | 421 | 0 | ||||
D(i) | Loose Wires | 0 | 836 | 836 | 424 | 412 | 836 | 0 | ||||
D(ii) | Inadequate groun | 7 | 271 | 278 | 151 | 127 | 278 | 0 | ||||
E(i) | For current bills | 6 | 185 | 191 | 91 | 98 | 189 | 2 | ||||
E(ii) | Where additional | 7 | 177 | 184 | 85 | 99 | 184 | 0 | ||||
F(i) | Where extension | 0 | 246 | 246 | 132 | 109 | 241 | 5 | ||||
F(ii) | Where extension | 2 | 272 | 274 | 143 | 131 | 274 | 0 | ||||
F(iii) | Modification in c | 30 | 381 | 411 | 204 | 201 | 405 | 6 | ||||
F(iv) | Name change/rec | 0 | 451 | 451 | 132 | 318 | 450 | 1 | ||||
G | Refund of amoun | 0 | 109 | 109 | 32 | 74 | 106 | 3 | ||||
H | Others | 3 | 23 | 26 | 4 | 20 | 24 | 2 | ||||
Bhavnagar | A(i) | Loose connection | 0 | 13801 | 13801 | 2347 | 11454 | 13801 | 0 | |||
A(ii) | Interruption due | 0 | 4029 | 4029 | 685 | 3344 | 4029 | 0 | ||||
A(iii) | Interruption due | 0 | 1255 | 1255 | 214 | 1041 | 1255 | 0 | ||||
B(i) | Ordinary case, w | 0 | 148 | 148 | 0 | 148 | 148 | 0 | ||||
B(ii) | Where augmenta | 0 | 53 | 53 | 0 | 53 | 53 | 0 | ||||
C(i) | Stopped/Defectiv | 0 | 1746 | 1746 | 297 | 1449 | 1746 | 0 | ||||
C(ii) | Billing on averag | 0 | 1103 | 1103 | 188 | 915 | 1103 | 0 | ||||
D(i) | Loose Wires | 0 | 547 | 547 | 93 | 454 | 547 | 0 | ||||
D(ii) | Inadequate groun | 0 | 128 | 128 | 0 | 128 | 128 | 0 | ||||
E(i) | For current bills | 0 | 26 | 26 | 0 | 26 | 26 | 0 | ||||
E(ii) | Where additional | 0 | 1115 | 1115 | 0 | 1115 | 1115 | 0 | ||||
F(i) | Where extension | 20 | 317 | 337 | 0 | 330 | 330 | 7 | ||||
F(ii) | Where extension | 0 | 270 | 270 | 0 | 270 | 270 | 0 | ||||
F(iii) | Modification in c | 0 | 380 | 380 | 0 | 380 | 380 | 0 | ||||
F(iv) | Name change/rec | 0 | 5047 | 5047 | 0 | 5047 | 5047 | 0 | ||||
G | Refund of amoun | 0 | 42 | 42 | 0 | 40 | 40 | 2 | ||||
H | Others | 0 | 827 | 827 | 0 | 820 | 820 | 7 | ||||
Botad | A(i) | Loose connection | 0 | 946 | 946 | 747 | 199 | 946 | 0 | |||
A(ii) | Interruption due | 0 | 539 | 539 | 426 | 113 | 539 | 0 | ||||
A(iii) | Interruption due | 0 | 863 | 863 | 682 | 181 | 863 | 0 | ||||
B(i) | Ordinary case, w | 0 | 64 | 64 | 51 | 13 | 64 | 0 | ||||
B(ii) | Where augmenta | 0 | 22 | 22 | 17 | 5 | 22 | 0 | ||||
C(i) | Stopped/Defectiv | 3 | 1193 | 1196 | 934 | 262 | 1196 | 0 | ||||
C(ii) | Billing on averag | 2 | 210 | 212 | 161 | 50 | 211 | 1 | ||||
D(i) | Loose Wires | 4 | 439 | 443 | 347 | 92 | 439 | 4 | ||||
D(ii) | Inadequate groun | 0 | 28 | 28 | 22 | 6 | 28 | 0 | ||||
E(i) | For current bills | 0 | 56 | 56 | 42 | 13 | 55 | 1 | ||||
E(ii) | Where additional | 0 | 39 | 39 | 31 | 8 | 39 | 0 | ||||
F(i) | Where extension | 0 | 20 | 20 | 16 | 4 | 20 | 0 | ||||
F(ii) | Where extension | 0 | 18 | 18 | 14 | 4 | 18 | 0 | ||||
F(iii) | Modification in c | 0 | 112 | 112 | 84 | 25 | 109 | 3 | ||||
F(iv) | Name change/rec | 11 | 442 | 453 | 335 | 109 | 444 | 9 | ||||
G | Refund of amoun | 0 | 107 | 107 | 83 | 22 | 105 | 2 | ||||
H | Others | 0 | 104 | 104 | 81 | 22 | 103 | 1 | ||||
Amreli | A(i) | Loose connection | 6 | 345 | 351 | 66 | 280 | 346 | 5 | |||
A(ii) | Interruption due | 0 | 615 | 615 | 117 | 498 | 615 | 0 | ||||
A(iii) | Interruption due | 2 | 150 | 152 | 28 | 122 | 150 | 2 | ||||
B(i) | Ordinary case, w | 0 | 55 | 55 | 10 | 45 | 55 | 0 | ||||
B(ii) | Where augmenta | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||||
C(i) | Stopped/Defectiv | 0 | 260 | 260 | 49 | 211 | 260 | 0 | ||||
C(ii) | Billing on averag | 0 | 51 | 51 | 10 | 40 | 50 | 1 | ||||
D(i) | Loose Wires | 0 | 25 | 25 | 5 | 20 | 25 | 0 | ||||
D(ii) | Inadequate groun | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||||
E(i) | For current bills | 0 | 40 | 40 | 8 | 29 | 37 | 3 | ||||
E(ii) | Where additional | 0 | 10 | 10 | 2 | 8 | 10 | 0 | ||||
F(i) | Where extension | 0 | 35 | 35 | 7 | 28 | 35 | 0 | ||||
F(ii) | Where extension | 5 | 5 | 10 | 1 | 9 | 10 | 0 | ||||
F(iii) | Modification in c | 5 | 58 | 63 | 11 | 50 | 61 | 2 | ||||
F(iv) | Name change/rec | 8 | 70 | 78 | 13 | 57 | 70 | 8 | ||||
G | Refund of amoun | 9 | 10 | 19 | 2 | 8 | 10 | 9 | ||||
H | Others | 9 | 160 | 169 | 30 | 130 | 160 | 9 | ||||
Surendranagar | A(i) | Loose connection | 79 | 887 | 966 | 880 | 79 | 959 | 7 | |||
A(ii) | Interruption due | 46 | 146 | 192 | 144 | 40 | 184 | 8 | ||||
A(iii) | Interruption due | 36 | 123 | 159 | 119 | 30 | 149 | 10 | ||||
B(i) | Ordinary case, w | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||||
B(ii) | Where augmenta | 0 | 2 | 2 | 2 | 0 | 2 | 0 | ||||
C(i) | Stopped/Defectiv | 23 | 340 | 363 | 329 | 32 | 361 | 2 | ||||
C(ii) | Billing on averag | 55 | 79 | 134 | 69 | 64 | 133 | 1 | ||||
D(i) | Loose Wires | 0 | 32 | 32 | 27 | 5 | 32 | 0 | ||||
D(ii) | Inadequate groun | 10 | 8 | 18 | 8 | 10 | 18 | 0 | ||||
E(i) | For current bills | 23 | 22 | 45 | 23 | 21 | 44 | 1 | ||||
E(ii) | Where additional | 17 | 17 | 34 | 17 | 17 | 34 | 0 | ||||
F(i) | Where extension | 19 | 19 | 38 | 19 | 17 | 36 | 2 | ||||
F(ii) | Where extension | 16 | 16 | 32 | 16 | 16 | 32 | 0 | ||||
F(iii) | Modification in c | 20 | 21 | 41 | 21 | 20 | 41 | 0 | ||||
F(iv) | Name change/rec | 76 | 78 | 154 | 77 | 76 | 153 | 1 | ||||
G | Refund of amoun | 10 | 11 | 21 | 10 | 11 | 21 | 0 | ||||
H | Others | 13 | 12 | 25 | 12 | 3 | 15 | 10 | ||||
PGVCL | A(i) | Loose connection | 117 | 48043 | 48160 | 23267 | 24881 | 0 | 0 | 48148 | 12 | |
A(ii) | Interruption due | 102 | 17311 | 17413 | 8163 | 9232 | 0 | 0 | 17395 | 18 | ||
A(iii) | Interruption due | 67 | 7394 | 7461 | 3694 | 3755 | 0 | 0 | 7449 | 12 | ||
B(i) | Ordinary case, w | 40 | 1160 | 1200 | 643 | 557 | 0 | 0 | 1200 | 0 | ||
B(ii) | Where augmenta | 44 | 704 | 748 | 348 | 368 | 0 | 0 | 716 | 32 | ||
C(i) | Stopped/Defectiv | 43 | 10344 | 10387 | 5726 | 4659 | 0 | 0 | 10385 | 2 | ||
C(ii) | Billing on averag | 60 | 3848 | 3908 | 1689 | 2213 | 0 | 0 | 3902 | 6 | ||
D(i) | Loose Wires | 4 | 4327 | 4331 | 2223 | 2104 | 0 | 0 | 4327 | 4 | ||
D(ii) | Inadequate groun | 49 | 1032 | 1081 | 564 | 517 | 0 | 0 | 1081 | 0 | ||
E(i) | For current bills | 44 | 2836 | 2880 | 1800 | 1059 | 0 | 0 | 2859 | 21 | ||
E(ii) | Where additional | 29 | 3091 | 3120 | 1249 | 1871 | 0 | 0 | 3120 | 0 | ||
F(i) | Where extension | 43 | 2202 | 2245 | 983 | 1243 | 0 | 0 | 2226 | 19 | ||
F(ii) | Where extension | 52 | 1313 | 1365 | 487 | 878 | 0 | 0 | 1365 | 0 | ||
F(iii) | Modification in c | 92 | 1856 | 1948 | 847 | 1084 | 0 | 0 | 1931 | 17 | ||
F(iv) | Name change/rec | 113 | 9402 | 9515 | 2440 | 7042 | 0 | 0 | 9482 | 33 | ||
G | Refund of amoun | 25 | 868 | 893 | 515 | 358 | 0 | 0 | 873 | 20 | ||
H | Others | 87 | 3226 | 3313 | 1313 | 1939 | 0 | 0 | 3252 | 61 | ||