Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4.00 | 5 | 6.00 | 7.00 | 8.00 | 9.00 | 10 | 11 | ||
PGVCL | A(i) | Loose connections from pole | 0 | 43742 | 43742 | 23715 | 19854 | 130 | 7 | 43706 | 36 | |
A(ii) | Interruption due to line breakdown | 18 | 16311 | 16329 | 7931 | 8214 | 163 | 12 | 16320 | 9 | ||
A(iii) | Interruption due to failure of transformer | 0 | 7436 | 7436 | 4145 | 3259 | 6 | 8 | 7418 | 18 | ||
B(i) | Ordinary case, which requires no augmentation. | 9 | 952 | 961 | 589 | 349 | 8 | 0 | 946 | 15 | ||
B(ii) | Where augmentation is required. | 0 | 970 | 970 | 455 | 488 | 20 | 4 | 967 | 3 | ||
C(i) | Stopped/Defective Meters | 12 | 11280 | 11292 | 5749 | 5468 | 48 | 11 | 11276 | 16 | ||
C(ii) | Billing on average basis for more than two bills | 0 | 3863 | 3863 | 1787 | 2017 | 18 | 1 | 3823 | 40 | ||
D(i) | Loose Wires | 0 | 5833 | 5833 | 2643 | 3156 | 22 | 6 | 5827 | 6 | ||
D(ii) | Inadequate ground clearance | 0 | 1219 | 1219 | 565 | 633 | 19 | 0 | 1217 | 2 | ||
E(i) | For current bills where no additional information is required | 11 | 3431 | 3442 | 1867 | 1527 | 28 | 8 | 3430 | 12 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 0 | 3307 | 3307 | 1577 | 1717 | 5 | 0 | 3299 | 8 | ||
F(i) | Where extension of mains is not required | 5 | 1815 | 1820 | 758 | 1024 | 18 | 14 | 1814 | 6 | ||
F(ii) | Where extension of mains is required | 0 | 1035 | 1035 | 497 | 524 | 7 | 0 | 1028 | 7 | ||
F(iii) | Modification in connected load | 6 | 2600 | 2606 | 1332 | 1229 | 30 | 1 | 2592 | 14 | ||
F(iv) | Name change/reconnection | 28 | 14702 | 14730 | 4914 | 9708 | 34 | 3 | 14659 | 71 | ||
G | Refund of amount due in regard to temporary connection | 0 | 843 | 843 | 397 | 419 | 1 | 0 | 817 | 26 | ||
H | Others | 34 | 4058 | 4092 | 2248 | 1755 | 15 | 5 | 4023 | 69 |