| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
| PGVCL | A(i) | Loose connections from pole | 12 | 43622.00 | 43634.00 | 26338.00 | 17157.00 | 138.00 | 1.00 | 43634 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 19 | 14212.00 | 14231.00 | 6792.00 | 7298.00 | 123.00 | 0.00 | 14213 | 18.00 | ||
| A(iii) | Interruption due to failure of transformer | 13 | 6729.00 | 6742.00 | 3533.00 | 3174.00 | 29.00 | 6.00 | 6742 | 0.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 0 | 1068.00 | 1068.00 | 656.00 | 366.00 | 35.00 | 2.00 | 1059 | 9.00 | ||
| B(ii) | Where augmentation is required. | 0 | 853.00 | 853.00 | 387.00 | 437.00 | 24.00 | 5.00 | 853 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 7 | 10548.00 | 10555.00 | 5069.00 | 5440.00 | 29.00 | 5.00 | 10543 | 12.00 | ||
| C(ii) | Billing on average basis for more than two bills | 10 | 3618.00 | 3628.00 | 1433.00 | 2194.00 | 1.00 | 0.00 | 3628 | 0.00 | ||
| D(i) | Loose Wires | 4 | 5796.00 | 5800.00 | 2928.00 | 2855.00 | 14.00 | 3.00 | 5800 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0 | 821.00 | 821.00 | 301.00 | 500.00 | 20.00 | 0.00 | 821 | 0.00 | ||
| E(i) | For current bills where no additional information is required | 21 | 2838.00 | 2859.00 | 1486.00 | 1328.00 | 24.00 | 10.00 | 2848 | 11.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0 | 2846.00 | 2846.00 | 1061.00 | 1771.00 | 14.00 | 0.00 | 2846 | 0.00 | ||
| F(i) | Where extension of mains is not required | 19 | 2024.00 | 2043.00 | 809.00 | 1199.00 | 16.00 | 14.00 | 2038 | 5.00 | ||
| F(ii) | Where extension of mains is required | 0 | 1034.00 | 1034.00 | 317.00 | 696.00 | 21.00 | 0.00 | 1034 | 0.00 | ||
| F(iii) | Modification in connected load | 17 | 2063.00 | 2080.00 | 829.00 | 1239.00 | 5.00 | 1.00 | 2074 | 6.00 | ||
| F(iv) | Name change/reconnection | 51 | 8393.00 | 8444.00 | 2255.00 | 6128.00 | 33.00 | 0.00 | 8416 | 28.00 | ||
| G | Refund of amount due in regard to temporary connection | 26 | 686.00 | 712.00 | 351.00 | 341.00 | 20.00 | 0.00 | 712 | 0.00 | ||
| H | Others | 61 | 4929.00 | 4990.00 | 2968.00 | 1975.00 | 12.00 | 1.00 | 4956 | 34.00 | ||