Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	12	52259	52271	27396	24738	51	7	52192	79
	A(ii)	Interruption due to line breakdown	19	19035	19054	9288	9722	12	0	19022	32
	A(iii)	Interruption due to failure of transformer	13	8169	8182	3595	4483	65	5	8148	34
	B(i)	Ordinary case, which requires no augmentation.	0	1515	1515	654	830	30	0	1514	1
	B(ii)	Where augmentation is required.	0	663	663	279	360	20	2	661	2
	C(i)	Stopped/Defective Meters	7	10084	10091	5165	4834	38	0	10037	54
	C(ii)	Billing on average basis for more than two bills	10	4025	4035	1476	2531	22	0	4029	6
	D(i)	Loose Wires	4	5972	5976	3334	2595	36	3	5968	8
	D(ii)	Inadequate ground clearance	0	1182	1182	443	718	20	0	1181	1
	E(i)	For current bills where no additional information is required	21	2847	2868	1621	1205	21	0	2847	21
	E(ii)	Where additional information relating to correctness of reading etc. is required	0	2819	2819	1015	1798	6	0	2819	0
	F(i)	Where extension of mains is not required	19	2524	2543	938	1559	30	0	2527	16
	F(ii)	Where extension of mains is required	0	1436	1436	390	1023	15	4	1432	4
	F(iii)	Modification in connected load	17	2031	2048	863	1150	18	0	2031	17
	F(iv)	Name change/reconnection	51	9968	10019	2372	7579	25	2	9978	41
	G	Refund of amount due in regard to temporary connection	26	976	1002	473	501	18	0	992	10
	H	Others	61	5102	5163	1786	3311	22	5	5124	39