Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Qtr. | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4.00 | 5 | 6.00 | 7.00 | 8.00 | 9.00 | 10 | 11 | ||
1 | A(i) | Loose connections from pole | 117 | 53485 | 53602 | 25171 | 28419 | 0 | 0 | 53590 | 12 | |
A(ii) | Interruption due to line breakd | 102 | 19520 | 19622 | 8729 | 10874 | 0 | 0 | 19603 | 19 | ||
A(iii) | Interruption due to failure of tr | 67 | 8071 | 8138 | 3922 | 4203 | 0 | 0 | 8125 | 13 | ||
B(i) | Ordinary case, which requires n | 40 | 1213 | 1253 | 675 | 578 | 0 | 0 | 1253 | 0 | ||
B(ii) | Where augmentation is require | 44 | 704 | 748 | 369 | 368 | 0 | 0 | 737 | 11 | ||
C(i) | Stopped/Defective Meters | 43 | 10767 | 10810 | 5806 | 4997 | 0 | 0 | 10803 | 7 | ||
C(ii) | Billing on average basis for mor | 60 | 3974 | 4034 | 1703 | 2321 | 0 | 0 | 4024 | 10 | ||
D(i) | Loose Wires | 4 | 5470 | 5474 | 2319 | 3151 | 0 | 0 | 5470 | 4 | ||
D(ii) | Inadequate ground clearance | 49 | 1121 | 1170 | 566 | 604 | 0 | 0 | 1170 | 0 | ||
E(i) | For current bills where no addit | 44 | 3109 | 3153 | 1809 | 1323 | 0 | 0 | 3132 | 21 | ||
E(ii) | Where additional information r | 29 | 3303 | 3332 | 1252 | 2080 | 0 | 0 | 3332 | 0 | ||
F(i) | Where extension of mains is no | 43 | 2230 | 2273 | 983 | 1271 | 0 | 0 | 2254 | 19 | ||
F(ii) | Where extension of mains is re | 52 | 1313 | 1365 | 487 | 878 | 0 | 0 | 1365 | 0 | ||
F(iii) | Modification in connected load | 92 | 1987 | 2079 | 862 | 1200 | 0 | 0 | 2062 | 17 | ||
F(iv) | Name change/reconnection | 113 | 10596 | 10709 | 2472 | 8186 | 0 | 0 | 10658 | 51 | ||
G | Refund of amount due in regar | 25 | 906 | 931 | 516 | 389 | 0 | 0 | 905 | 26 | ||
H | Others | 87 | 3625 | 3712 | 1540 | 2111 | 0 | 0 | 3651 | 61 | ||
2 | A(i) | Loose connections from pole | 12 | 52259 | 52271 | 27396 | 24738 | 51 | 7 | 52192 | 79 | |
A(ii) | Interruption due to line breakd | 19 | 19035 | 19054 | 9288 | 9722 | 12 | 0 | 19022 | 32 | ||
A(iii) | Interruption due to failure of tr | 13 | 8169 | 8182 | 3595 | 4483 | 65 | 5 | 8148 | 34 | ||
B(i) | Ordinary case, which requires n | 0 | 1515 | 1515 | 654 | 830 | 30 | 0 | 1514 | 1 | ||
B(ii) | Where augmentation is require | 11 | 663 | 674 | 279 | 360 | 20 | 2 | 661 | 13 | ||
C(i) | Stopped/Defective Meters | 7 | 10084 | 10091 | 5165 | 4834 | 38 | 0 | 10037 | 54 | ||
C(ii) | Billing on average basis for mor | 10 | 4025 | 4035 | 1476 | 2531 | 22 | 0 | 4029 | 6 | ||
D(i) | Loose Wires | 4 | 5972 | 5976 | 3334 | 2595 | 36 | 3 | 5968 | 8 | ||
D(ii) | Inadequate ground clearance | 0 | 1182 | 1182 | 443 | 718 | 20 | 0 | 1181 | 1 | ||
E(i) | For current bills where no addit | 21 | 2847 | 2868 | 1621 | 1205 | 21 | 0 | 2847 | 21 | ||
E(ii) | Where additional information r | 0 | 2819 | 2819 | 1015 | 1798 | 6 | 0 | 2819 | 0 | ||
F(i) | Where extension of mains is no | 19 | 2524 | 2543 | 938 | 1559 | 30 | 0 | 2527 | 16 | ||
F(ii) | Where extension of mains is re | 0 | 1436 | 1436 | 390 | 1023 | 15 | 4 | 1432 | 4 | ||
F(iii) | Modification in connected load | 17 | 2031 | 2048 | 863 | 1150 | 18 | 0 | 2031 | 17 | ||
F(iv) | Name change/reconnection | 51 | 9968 | 10019 | 2372 | 7579 | 25 | 2 | 9978 | 41 | ||
G | Refund of amount due in regar | 26 | 976 | 1002 | 473 | 501 | 18 | 0 | 992 | 10 | ||
H | Others | 61 | 5102 | 5163 | 1786 | 3311 | 22 | 5 | 5124 | 39 | ||
3 | A(i) | Loose connections from pole | 79 | 43622 | 43701 | 26338 | 17157 | 138 | 1 | 43634 | 67 | |
A(ii) | Interruption due to line breakd | 32 | 14212 | 14244 | 6792 | 7298 | 123 | 0 | 14213 | 31 | ||
A(iii) | Interruption due to failure of tr | 34 | 6729 | 6763 | 3533 | 3174 | 29 | 6 | 6742 | 21 | ||
B(i) | Ordinary case, which requires n | 1 | 1068 | 1069 | 656 | 366 | 35 | 2 | 1059 | 10 | ||
B(ii) | Where augmentation is require | 13 | 853 | 866 | 387 | 437 | 24 | 5 | 853 | 13 | ||
C(i) | Stopped/Defective Meters | 54 | 10548 | 10602 | 5069 | 5440 | 29 | 5 | 10543 | 59 | ||
C(ii) | Billing on average basis for mor | 6 | 3640 | 3646 | 1433 | 2194 | 1 | 0 | 3628 | 18 | ||
D(i) | Loose Wires | 8 | 5796 | 5804 | 2928 | 2855 | 14 | 3 | 5800 | 4 | ||
D(ii) | Inadequate ground clearance | 1 | 821 | 822 | 301 | 500 | 20 | 0 | 821 | 1 | ||
E(i) | For current bills where no addit | 21 | 2838 | 2859 | 1486 | 1328 | 24 | 10 | 2848 | 11 | ||
E(ii) | Where additional information r | 0 | 2846 | 2846 | 1061 | 1771 | 14 | 0 | 2846 | 0 | ||
F(i) | Where extension of mains is no | 16 | 2024 | 2040 | 809 | 1199 | 16 | 14 | 2038 | 2 | ||
F(ii) | Where extension of mains is re | 4 | 1034 | 1038 | 317 | 696 | 21 | 0 | 1034 | 4 | ||
F(iii) | Modification in connected load | 17 | 2063 | 2080 | 829 | 1239 | 5 | 1 | 2074 | 6 | ||
F(iv) | Name change/reconnection | 41 | 8393 | 8434 | 2255 | 6128 | 33 | 0 | 8416 | 18 | ||
G | Refund of amount due in regar | 10 | 709 | 719 | 351 | 341 | 20 | 0 | 712 | 7 | ||
H | Others | 39 | 4929 | 4968 | 2968 | 1975 | 12 | 1 | 4956 | 12 | ||
4 | A(i) | Loose connections from pole | 67 | 43742 | 43809 | 23715 | 19854 | 130 | 7 | 43706 | 103 | |
A(ii) | Interruption due to line breakdown | 31 | 16311 | 16342 | 7931 | 8214 | 163 | 12 | 16320 | 22 | ||
A(iii) | Interruption due to failure of transformer | 21 | 7436 | 7457 | 4145 | 3259 | 6 | 8 | 7418 | 39 | ||
B(i) | Ordinary case, which requires no augmentation. | 10 | 952 | 962 | 589 | 349 | 8 | 0 | 946 | 16 | ||
B(ii) | Where augmentation is required. | 13 | 970 | 983 | 455 | 488 | 20 | 4 | 967 | 16 | ||
C(i) | Stopped/Defective Meters | 59 | 11280 | 11339 | 5749 | 5468 | 48 | 11 | 11276 | 63 | ||
C(ii) | Billing on average basis for more than two bills | 18 | 3863 | 3881 | 1787 | 2017 | 18 | 1 | 3823 | 58 | ||
D(i) | Loose Wires | 4 | 5833 | 5837 | 2643 | 3156 | 22 | 6 | 5827 | 10 | ||
D(ii) | Inadequate ground clearance | 1 | 1219 | 1220 | 565 | 633 | 19 | 0 | 1217 | 3 | ||
E(i) | For current bills where no additional information is required | 11 | 3431 | 3442 | 1867 | 1527 | 28 | 8 | 3430 | 12 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 0 | 3307 | 3307 | 1577 | 1717 | 5 | 0 | 3299 | 8 | ||
F(i) | Where extension of mains is not required | 2 | 1815 | 1817 | 758 | 1024 | 18 | 14 | 1814 | 3 | ||
F(ii) | Where extension of mains is required | 4 | 1035 | 1039 | 497 | 524 | 7 | 0 | 1028 | 11 | ||
F(iii) | Modification in connected load | 6 | 2600 | 2606 | 1332 | 1229 | 30 | 1 | 2592 | 14 | ||
F(iv) | Name change/reconnection | 18 | 14702 | 14720 | 4914 | 9708 | 34 | 3 | 14659 | 61 | ||
G | Refund of amount due in regard to temporary connection | 7 | 843 | 850 | 397 | 419 | 1 | 0 | 817 | 33 | ||
H | Others | 12 | 4058 | 4070 | 2248 | 1755 | 15 | 5 | 4023 | 47 | ||
FY 2014-15 | A(i) | Loose connections from pole | 117 | 193108 | 193225 | 102620 | 90168 | 319 | 15 | 193122 | 103 | |
A(ii) | Interruption due to line breakdown | 102 | 69078 | 69180 | 32740 | 36108 | 298 | 12 | 69158 | 22 | ||
A(iii) | Interruption due to failure of transformer | 67 | 30405 | 30472 | 15195 | 15119 | 100 | 19 | 30433 | 39 | ||
B(i) | Ordinary case, which requires no augmentation. | 40 | 4748 | 4788 | 2574 | 2123 | 73 | 2 | 4772 | 16 | ||
B(ii) | Where augmentation is required. | 44 | 3190 | 3234 | 1490 | 1653 | 64 | 11 | 3218 | 16 | ||
C(i) | Stopped/Defective Meters | 43 | 42679 | 42722 | 21789 | 20739 | 115 | 16 | 42659 | 63 | ||
C(ii) | Billing on average basis for more than two bills | 60 | 15502 | 15562 | 6399 | 9063 | 41 | 1 | 15504 | 58 | ||
D(i) | Loose Wires | 4 | 23071 | 23075 | 11224 | 11757 | 72 | 12 | 23065 | 10 | ||
D(ii) | Inadequate ground clearance | 49 | 4343 | 4392 | 1875 | 2455 | 59 | 0 | 4389 | 3 | ||
E(i) | For current bills where no additional information is required | 44 | 12225 | 12269 | 6783 | 5383 | 73 | 18 | 12257 | 12 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 29 | 12275 | 12304 | 4905 | 7366 | 25 | 0 | 12296 | 8 | ||
F(i) | Where extension of mains is not required | 43 | 8593 | 8636 | 3488 | 5053 | 64 | 28 | 8633 | 3 | ||
F(ii) | Where extension of mains is required | 52 | 4818 | 4870 | 1691 | 3121 | 43 | 4 | 4859 | 11 | ||
F(iii) | Modification in connected load | 92 | 8681 | 8773 | 3886 | 4818 | 53 | 2 | 8759 | 14 | ||
F(iv) | Name change/reconnection | 113 | 43659 | 43772 | 12013 | 31601 | 92 | 5 | 43711 | 61 | ||
G | Refund of amount due in regard to temporary connection | 25 | 3434 | 3459 | 1737 | 1650 | 39 | 0 | 3426 | 33 | ||
H | Others | 87 | 17714 | 17801 | 8542 | 9152 | 49 | 11 | 17754 | 47 |