Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Qtr. Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2   3 4.00 5 6.00 7.00 8.00 9.00 10 11  
1 A(i) Loose connections from pole 117 53485 53602 25171 28419 0 0 53590 12
A(ii) Interruption due to line breakdown 102 19520 19622 8729 10874 0 0 19603 19
A(iii) Interruption due to failure of transformer 67 8071 8138 3922 4203 0 0 8125 13
B(i) Ordinary case, which requires no augmentation. 40 1213 1253 675 578 0 0 1253 0
B(ii) Where augmentation is required. 44 704 748 369 368 0 0 737 11
C(i) Stopped/Defective Meters 43 10767 10810 5806 4997 0 0 10803 7
C(ii) Billing on average basis for more than two bills 60 3974 4034 1703 2321 0 0 4024 10
D(i) Loose Wires 4 5470 5474 2319 3151 0 0 5470 4
D(ii) Inadequate ground clearance 49 1121 1170 566 604 0 0 1170 0
E(i) For current bills where no additional information is required 44 3109 3153 1809 1323 0 0 3132 21
E(ii) Where additional information relating to correctness of reading etc. is required 29 3303 3332 1252 2080 0 0 3332 0
F(i) Where extension of mains is not required 43 2230 2273 983 1271 0 0 2254 19
F(ii) Where extension of mains is required 52 1313 1365 487 878 0 0 1365 0
F(iii) Modification in connected load 92 1987 2079 862 1200 0 0 2062 17
F(iv) Name change/reconnection 113 10596 10709 2472 8186 0 0 10658 51
G Refund of amount due in regard to temporary connection 25 906 931 516 389 0 0 905 26
H Others 87 3625 3712 1540 2111 0 0 3651 61
2 A(i) Loose connections from pole 12 52259 52271 27396 24738 51 7 52192 79
A(ii) Interruption due to line breakdown 19 19035 19054 9288 9722 12 0 19022 32
A(iii) Interruption due to failure of transformer 13 8169 8182 3595 4483 65 5 8148 34
B(i) Ordinary case, which requires no augmentation. 0 1515 1515 654 830 30 0 1514 1
B(ii) Where augmentation is required. 11 663 674 279 360 20 2 661 13
C(i) Stopped/Defective Meters 7 10084 10091 5165 4834 38 0 10037 54
C(ii) Billing on average basis for more than two bills 10 4025 4035 1476 2531 22 0 4029 6
D(i) Loose Wires 4 5972 5976 3334 2595 36 3 5968 8
D(ii) Inadequate ground clearance 0 1182 1182 443 718 20 0 1181 1
E(i) For current bills where no additional information is required 21 2847 2868 1621 1205 21 0 2847 21
E(ii) Where additional information relating to correctness of reading etc. is required 0 2819 2819 1015 1798 6 0 2819 0
F(i) Where extension of mains is not required 19 2524 2543 938 1559 30 0 2527 16
F(ii) Where extension of mains is required 0 1436 1436 390 1023 15 4 1432 4
F(iii) Modification in connected load 17 2031 2048 863 1150 18 0 2031 17
F(iv) Name change/reconnection 51 9968 10019 2372 7579 25 2 9978 41
G Refund of amount due in regard to temporary connection 26 976 1002 473 501 18 0 992 10
H Others 61 5102 5163 1786 3311 22 5 5124 39
3 A(i) Loose connections from pole 79 43622 43701 26338 17157 138 1 43634 67
A(ii) Interruption due to line breakdown 32 14212 14244 6792 7298 123 0 14213 31
A(iii) Interruption due to failure of transformer 34 6729 6763 3533 3174 29 6 6742 21
B(i) Ordinary case, which requires no augmentation. 1 1068 1069 656 366 35 2 1059 10
B(ii) Where augmentation is required. 13 853 866 387 437 24 5 853 13
C(i) Stopped/Defective Meters 54 10548 10602 5069 5440 29 5 10543 59
C(ii) Billing on average basis for more than two bills 6 3640 3646 1433 2194 1 0 3628 18
D(i) Loose Wires 8 5796 5804 2928 2855 14 3 5800 4
D(ii) Inadequate ground clearance 1 821 822 301 500 20 0 821 1
E(i) For current bills where no additional information is required 21 2838 2859 1486 1328 24 10 2848 11
E(ii) Where additional information relating to correctness of reading etc. is required 0 2846 2846 1061 1771 14 0 2846 0
F(i) Where extension of mains is not required 16 2024 2040 809 1199 16 14 2038 2
F(ii) Where extension of mains is required 4 1034 1038 317 696 21 0 1034 4
F(iii) Modification in connected load 17 2063 2080 829 1239 5 1 2074 6
F(iv) Name change/reconnection 41 8393 8434 2255 6128 33 0 8416 18
G Refund of amount due in regard to temporary connection 10 709 719 351 341 20 0 712 7
H Others 39 4929 4968 2968 1975 12 1 4956 12
4 A(i) Loose connections from pole 67 43742 43809 23715 19854 130 7 43706 103
A(ii) Interruption due to line breakdown 31 16311 16342 7931 8214 163 12 16320 22
A(iii) Interruption due to failure of transformer 21 7436 7457 4145 3259 6 8 7418 39
B(i) Ordinary case, which requires no augmentation. 10 952 962 589 349 8 0 946 16
B(ii) Where augmentation is required. 13 970 983 455 488 20 4 967 16
C(i) Stopped/Defective Meters 59 11280 11339 5749 5468 48 11 11276 63
C(ii) Billing on average basis for more than two bills 18 3863 3881 1787 2017 18 1 3823 58
D(i) Loose Wires 4 5833 5837 2643 3156 22 6 5827 10
D(ii) Inadequate ground clearance 1 1219 1220 565 633 19 0 1217 3
E(i) For current bills where no additional information is required 11 3431 3442 1867 1527 28 8 3430 12
E(ii) Where additional information relating to correctness of reading etc. is required 0 3307 3307 1577 1717 5 0 3299 8
F(i) Where extension of mains is not required 2 1815 1817 758 1024 18 14 1814 3
F(ii) Where extension of mains is required 4 1035 1039 497 524 7 0 1028 11
F(iii) Modification in connected load 6 2600 2606 1332 1229 30 1 2592 14
F(iv) Name change/reconnection 18 14702 14720 4914 9708 34 3 14659 61
G Refund of amount due in regard to temporary connection 7 843 850 397 419 1 0 817 33
H Others 12 4058 4070 2248 1755 15 5 4023 47
FY 2014-15 A(i) Loose connections from pole 117 193108 193225 102620 90168 319 15 193122 103
A(ii) Interruption due to line breakdown 102 69078 69180 32740 36108 298 12 69158 22
A(iii) Interruption due to failure of transformer 67 30405 30472 15195 15119 100 19 30433 39
B(i) Ordinary case, which requires no augmentation. 40 4748 4788 2574 2123 73 2 4772 16
B(ii) Where augmentation is required. 44 3190 3234 1490 1653 64 11 3218 16
C(i) Stopped/Defective Meters 43 42679 42722 21789 20739 115 16 42659 63
C(ii) Billing on average basis for more than two bills 60 15502 15562 6399 9063 41 1 15504 58
D(i) Loose Wires 4 23071 23075 11224 11757 72 12 23065 10
D(ii) Inadequate ground clearance 49 4343 4392 1875 2455 59 0 4389 3
E(i) For current bills where no additional information is required 44 12225 12269 6783 5383 73 18 12257 12
E(ii) Where additional information relating to correctness of reading etc. is required 29 12275 12304 4905 7366 25 0 12296 8
F(i) Where extension of mains is not required 43 8593 8636 3488 5053 64 28 8633 3
F(ii) Where extension of mains is required 52 4818 4870 1691 3121 43 4 4859 11
F(iii) Modification in connected load 92 8681 8773 3886 4818 53 2 8759 14
F(iv) Name change/reconnection 113 43659 43772 12013 31601 92 5 43711 61
G Refund of amount due in regard to temporary connection 25 3434 3459 1737 1650 39 0 3426 33
H Others 87 17714 17801 8542 9152 49 11 17754 47