Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |
PGVCL | A(i) | 37.00 | 52064.00 | 52101.00 | 31305.00 | 20534.00 | 224.00 | 2.00 | 52065.00 | 36.00 | |
A(ii) | 7.00 | 21459.00 | 21466.00 | 11284.00 | 10097.00 | 82.00 | 0.00 | 21463.00 | 3.00 | ||
A(iii) | 24.00 | 13604.00 | 13628.00 | 6976.00 | 6540.00 | 78.00 | 10.00 | 13604.00 | 24.00 | ||
B(i) | 0.00 | 5233.00 | 5233.00 | 2227.00 | 2976.00 | 22.00 | 8.00 | 5233.00 | 0.00 | ||
B(ii) | 9.00 | 1373.00 | 1382.00 | 747.00 | 592.00 | 25.00 | 0.00 | 1364.00 | 18.00 | ||
C(i) | 46.00 | 17737.00 | 17783.00 | 8630.00 | 9030.00 | 103.00 | 0.00 | 17763.00 | 20.00 | ||
C(ii) | 34.00 | 7013.00 | 7047.00 | 3061.00 | 3946.00 | 21.00 | 0.00 | 7028.00 | 19.00 | ||
D(i) | 5.00 | 9423.00 | 9428.00 | 4850.00 | 4518.00 | 55.00 | 4.00 | 9427.00 | 1.00 | ||
D(ii) | 7.00 | 2788.00 | 2795.00 | 1140.00 | 1634.00 | 14.00 | 0.00 | 2788.00 | 7.00 | ||
E(i) | 14.00 | 6183.00 | 6197.00 | 3415.00 | 2770.00 | 5.00 | 0.00 | 6190.00 | 7.00 | ||
E(ii) | 9.00 | 4063.00 | 4072.00 | 1836.00 | 2212.00 | 17.00 | 0.00 | 4065.00 | 7.00 | ||
F(i) | 0.00 | 4465.00 | 4465.00 | 2158.00 | 2268.00 | 39.00 | 0.00 | 4465.00 | 0.00 | ||
F(ii) | 2.00 | 2774.00 | 2776.00 | 1014.00 | 1749.00 | 13.00 | 0.00 | 2776.00 | 0.00 | ||
F(iii) | 7.00 | 5256.00 | 5263.00 | 2576.00 | 2587.00 | 76.00 | 23.00 | 5262.00 | 1.00 | ||
F(iv) | 10.00 | 11613.00 | 11623.00 | 6197.00 | 5278.00 | 131.00 | 15.00 | 11621.00 | 2.00 | ||
G | 7.00 | 2694.00 | 2701.00 | 1015.00 | 1638.00 | 30.00 | 1.00 | 2684.00 | 17.00 | ||
H | 11.00 | 6989.00 | 7000.00 | 3637.00 | 3304.00 | 58.00 | 0.00 | 6999.00 | 1.00 |