Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5)-(10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	29	123507	123536	79112	43886	449	48	123495	41
	A(ii)	Interruption due to line breakdown	17	71816	71833	38573	32778	417	37	71805	28
	A(iii)	Interruption due to failure of transformer	31	32167	32198	19142	12220	770	18	32150	48
	B(i)	Ordinary case, which requires no augmentation.	17	2522	2539	937	1554	30	0	2521	18
	B(ii)	Where augmentation is required.	36	1398	1434	553	798	39	7	1397	37
	C(i)	Stopped/Defective Meters	25	17490	17515	8964	8429	76	12	17481	34
	C(ii)	Billing on average basis for more than two bills	18	7504	7522	4298	3085	113	7	7503	19
	D(i)	Loose Wires	26	14029	14055	8232	5719	64	5	14020	35
	D(ii)	Inadequate ground clearance	1	2013	2014	895	1046	65	7	2013	1
	E(i)	For current bills where no additional information is required	4	5120	5124	3282	1780	47	10	5119	5
	E(ii)	Where additional information relating to correctness of reading etc. is required	10	4334	4344	1578	2740	12	4	4334	10
	F(i)	Where extension of mains is not required	2	2386	2388	1313	1046	23	3	2385	3
	F(ii)	Where extension of mains is required	1	1377	1378	609	752	13	2	1376	2
	F(iii)	Modification in connected load	12	3306	3318	1508	1739	53	6	3306	12
	F(iv)	Name change/reconnection	14	7051	7065	3429	3566	49	5	7049	16
	G	Refund of amount due in regard to temporary connection	9	2078	2087	1096	960	21	0	2077	10
	H	Others	7	28824	28831	17311	11106	145	10	28572	259
			259	326922	327181	190832	133204	2386	181	326603	578
		RED MARK SHOULD BE GREATER THAN 0.		BLANK	AUTO	BLANK				AUTO	PUT IN FIRST COLUMN
				COLUMN - D IS NOT EQUAL TO COLUMN - L
				108974	109060