| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 160.00 | 57140.00 | 57300.00 | 34746.00 | 22545.00 | 9.00 | 0.00 | 57300.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 44.00 | 25463.00 | 25507.00 | 11419.00 | 14070.00 | 16.00 | 2.00 | 25507.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transformer | 92.00 | 9099.00 | 9191.00 | 4739.00 | 4452.00 | 0.00 | 0.00 | 9191.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 0.00 | 867.00 | 867.00 | 386.00 | 454.00 | 21.00 | 6.00 | 867.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0.00 | 819.00 | 819.00 | 326.00 | 481.00 | 10.00 | 2.00 | 819.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 1.00 | 12665.00 | 12666.00 | 6082.00 | 6502.00 | 6.00 | 5.00 | 12595.00 | 71.00 | ||
| C(ii) | Billing on average basis for more than two bills | 70.00 | 3231.00 | 3301.00 | 1609.00 | 1592.00 | 6.00 | 2.00 | 3209.00 | 92.00 | ||
| D(i) | Loose Wires | 1.00 | 7702.00 | 7703.00 | 3582.00 | 4086.00 | 17.00 | 0.00 | 7685.00 | 18.00 | ||
| D(ii) | Inadequate ground clearance | 0.00 | 1351.00 | 1351.00 | 601.00 | 750.00 | 0.00 | 0.00 | 1351.00 | 0.00 | ||
| E(i) | For current bills where no additional information is required | 7.00 | 3055.00 | 3062.00 | 1602.00 | 1437.00 | 5.00 | 5.00 | 3049.00 | 13.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 28.00 | 3479.00 | 3507.00 | 1868.00 | 1596.00 | 14.00 | 0.00 | 3478.00 | 29.00 | ||
| F(i) | Where extension of mains is not required | 0.00 | 1376.00 | 1376.00 | 601.00 | 745.00 | 20.00 | 10.00 | 1376.00 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 1050.00 | 1050.00 | 486.00 | 564.00 | 0.00 | 0.00 | 1050.00 | 0.00 | ||
| F(iii) | Modification in connected load | 7.00 | 2550.00 | 2557.00 | 1232.00 | 1299.00 | 15.00 | 6.00 | 2552.00 | 5.00 | ||
| F(iv) | Name change/reconnection | 93.00 | 12146.00 | 12239.00 | 8063.00 | 4084.00 | 10.00 | 0.00 | 12157.00 | 82.00 | ||
| G | Refund of amount due in regard to temporary connection | 48.00 | 854.00 | 902.00 | 374.00 | 443.00 | 22.00 | 1.00 | 840.00 | 62.00 | ||
| H | Others | 87.00 | 4278.00 | 4365.00 | 2357.00 | 1906.00 | 20.00 | 20.00 | 4303.00 | 62.00 | ||