Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |
PGVCL | A(i) | 22.00 | 47725.00 | 47747.00 | 30517.00 | 17093.00 | 100.00 | 0.00 | 47710.00 | 37.00 | |
A(ii) | 7.00 | 16173.00 | 16180.00 | 9682.00 | 6461.00 | 30.00 | 0.00 | 16173.00 | 7.00 | ||
A(iii) | 36.00 | 9710.00 | 9746.00 | 5722.00 | 3966.00 | 34.00 | 0.00 | 9722.00 | 24.00 | ||
B(i) | 1.00 | 1667.00 | 1668.00 | 857.00 | 810.00 | 1.00 | 0.00 | 1668.00 | 0.00 | ||
B(ii) | 31.00 | 950.00 | 981.00 | 615.00 | 340.00 | 17.00 | 0.00 | 972.00 | 9.00 | ||
C(i) | 11.00 | 12447.00 | 12458.00 | 6893.00 | 5517.00 | 2.00 | 0.00 | 12412.00 | 46.00 | ||
C(ii) | 21.00 | 4372.00 | 4393.00 | 2330.00 | 2025.00 | 4.00 | 0.00 | 4359.00 | 34.00 | ||
D(i) | 12.00 | 5906.00 | 5918.00 | 3720.00 | 2187.00 | 6.00 | 0.00 | 5913.00 | 5.00 | ||
D(ii) | 6.00 | 1530.00 | 1536.00 | 823.00 | 706.00 | 0.00 | 0.00 | 1529.00 | 7.00 | ||
E(i) | 7.00 | 3572.00 | 3579.00 | 2151.00 | 1414.00 | 0.00 | 0.00 | 3565.00 | 14.00 | ||
E(ii) | 10.00 | 2475.00 | 2485.00 | 1365.00 | 1111.00 | 0.00 | 0.00 | 2476.00 | 9.00 | ||
F(i) | 3.00 | 2318.00 | 2321.00 | 1439.00 | 874.00 | 8.00 | 0.00 | 2321.00 | 0.00 | ||
F(ii) | 14.00 | 1425.00 | 1439.00 | 811.00 | 625.00 | 1.00 | 0.00 | 1437.00 | 2.00 | ||
F(iii) | 23.00 | 2603.00 | 2626.00 | 1291.00 | 1328.00 | 0.00 | 0.00 | 2619.00 | 7.00 | ||
F(iv) | 37.00 | 8601.00 | 8638.00 | 4494.00 | 4125.00 | 9.00 | 0.00 | 8628.00 | 10.00 | ||
G | 3.00 | 1419.00 | 1422.00 | 718.00 | 697.00 | 0.00 | 0.00 | 1415.00 | 7.00 | ||
H | 0.00 | 5735.00 | 5735.00 | 3052.00 | 2672.00 | 0.00 | 0.00 | 5724.00 | 11.00 | ||