Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Qtr	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
							In stipulated time		Beyond stipulated time		Total (6) to (9)
							Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1		2		3	4	5	6	7	8	9	10	11
	Apr'09 to Jun'09	A(i)	Loose connections from pole	230	93648	93878	45757	45038	2930	41	93766	112
		A(ii)	Interruption due to line breakdown	116	20247	20363	8348	11580	392	14	20334	29
		A(iii)	Interruption due to failure of transformer	147	8399	8546	3419	4759	307	3	8488	58
		B(i)	Ordinary case, which requires no augmentation.	28	5462	5490	2720	2693	70	0	5483	7
		B(ii)	Where augmentation is required.	14	1015	1029	343	653	25	0	1021	8
		C(i)	Stopped/Defective Meters	271	9919	10190	3865	5775	393	43	10076	114
		C(ii)	Billing on average basis for more than two bills	27	3565	3592	1165	2168	116	138	3587	5
		D(i)	Loose Wires	112	4535	4647	1696	2702	185	20	4603	44
		D(ii)	Inadequate ground clearance	15	1704	1719	486	1215	18	0	1719	0
		E(i)	For current bills where no additional information is required	0	6228	6228	1954	4109	154	0	6217	11
		E(ii)	Where additional information relating to correctness of reading etc. is required	177	2569	2746	858	1835	27	0	2720	26
		F(i)	Where extension of mains is not required	0	3542	3542	1352	2128	62	0	3542	0
		F(ii)	Where extension of mains is required	18	2761	2779	511	2252	14	0	2777	2
		F(iii)	Modification in connected load	81	1740	1821	661	1094	19	0	1774	47
		F(iv)	Name change/reconnection	829	13754	14583	7301	6735	253	0	14289	294
		G	Refund of amount due in regard to temporary connection	48	1016	1064	414	623	21	2	1060	4
		H	Others	23	1699	1722	668	1014	40	0	1722	0
	July'09 to Sept'09	A(i)	Loose connections from pole	112	97250	97362	44415	49708	3082	39	97244	118
		A(ii)	Interruption due to line breakdown	29	23016	23045	9070	13503	427	10	23010	35
		A(iii)	Interruption due to failure of transformer	58	9480	9538	4079	5097	301	3	9480	58
		B(i)	Ordinary case, which requires no augmentation.	7	5523	5530	2633	2851	35	0	5519	11
		B(ii)	Where augmentation is required.	8	1340	1348	348	960	32	0	1340	8
		C(i)	Stopped/Defective Meters	114	10453	10567	4056	6080	316	5	10457	110
		C(ii)	Billing on average basis for more than two bills	5	4827	4832	1476	3264	92	0	4832	0
		D(i)	Loose Wires	44	5392	5436	1975	3288	129	0	5392	44
		D(ii)	Inadequate ground clearance	0	1894	1894	629	1247	18	0	1894	0
		E(i)	For current bills where no additional information is required	11	6729	6740	2068	4512	155	0	6735	5
		E(ii)	Where additional information relating to correctness of reading etc. is required	26	2837	2863	993	1829	20	0	2842	21
		F(i)	Where extension of mains is not required	0	3713	3713	1119	2380	79	0	3578	135
		F(ii)	Where extension of mains is required	2	3563	3565	486	2919	15	0	3420	145
		F(iii)	Modification in connected load	47	2061	2108	732	1313	17	0	2062	46
		F(iv)	Name change/reconnection	294	14805	15099	6523	8108	235	0	14866	233
		G	Refund of amount due in regard to temporary connection	4	912	916	382	520	14	0	916	0
		H	Others	0	1814	1814	809	971	33	0	1813	1
	Oct'09 to Dec'09	A(i)	Loose connections from pole	118	84824	84942	48505	33650	2742	20	84917	25
		A(ii)	Interruption due to line breakdown	35	14721	14756	8479	5916	315	5	14715	41
		A(iii)	Interruption due to failure of transformer	58	8093	8151	4246	3609	251	1	8107	44
		B(i)	Ordinary case, which requires no augmentation.	11	5327	5338	3861	1440	30	0	5331	7
		B(ii)	Where augmentation is required.	8	966	974	353	589	24	0	966	8
		C(i)	Stopped/Defective Meters	110	9289	9399	3806	5207	275	0	9288	111
		C(ii)	Billing on average basis for more than two bills	0	3786	3786	1741	1944	101	0	3786	0
		D(i)	Loose Wires	44	4330	4374	1586	2582	162	0	4330	44
		D(ii)	Inadequate ground clearance	0	1020	1020	427	574	19	0	1020	0
		E(i)	For current bills where no additional information is required	5	6164	6169	2192	3827	150	0	6169	0
		E(ii)	Where additional information relating to correctness of reading etc. is required	21	2610	2631	1181	1411	18	0	2610	21
		F(i)	Where extension of mains is not required	135	3699	3834	1319	2308	77	0	3704	130
		F(ii)	Where extension of mains is required	145	2787	2932	609	2163	15	0	2787	145
		F(iii)	Modification in connected load	46	1786	1832	688	1084	14	0	1786	46
		F(iv)	Name change/reconnection	233	14727	14960	7718	6874	231	0	14823	137
		G	Refund of amount due in regard to temporary connection	0	820	820	381	417	13	0	811	9
		H	Others	1	1728	1729	1024	689	16	0	1729	0
PGVCL	Jan'10 to Mar'10	A(i)	Loose connections from pole	25	64635	64660	32313	29281	2100	0	63694	966
		A(ii)	Interruption due to line breakdown	41	12614	12655	6356	5655	314	1	12326	329
		A(iii)	Interruption due to failure of transformer	44	6463	6507	2878	3238	248	0	6364	144
		B(i)	Ordinary case, which requires no augmentation.	7	4905	4912	3379	1516	10	0	4905	7
		B(ii)	Where augmentation is required.	8	856	864	276	541	24	0	841	23
		C(i)	Stopped/Defective Meters	111	9253	9364	3199	5794	260	0	9253	111
		C(ii)	Billing on average basis for more than two bills	0	3325	3325	1411	1836	78	0	3325	0
		D(i)	Loose Wires	44	4498	4542	1641	2720	137	0	4498	44
		D(ii)	Inadequate ground clearance	0	951	951	394	539	18	0	951	0
		E(i)	For current bills where no additional information is required	0	4934	4889	2077	2768	44	0	4889	0
		E(ii)	Where additional information relating to correctness of reading etc. is required	21	1955	1976	1170	767	18	0	1955	21
		F(i)	Where extension of mains is not required	130	3300	3430	1530	1854	45	0	3430	1
		F(ii)	Where extension of mains is required	145	2443	2588	666	1907	15	0	2588	0
		F(iii)	Modification in connected load	46	1589	1635	665	911	13	0	1589	46
		F(iv)	Name change/reconnection	137	10998	11135	5339	5482	210	0	11031	104
		G	Refund of amount due in regard to temporary connection	9	694	703	359	311	18	0	687	16
		H	Others	0	1441	1442	905	520	16	0	1441	1