| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| A(ii) | Interruption due to line breakdown | 2.00 | 47936.00 | 46523.00 | 29631.00 | 17941.00 | 271.00 | 89.00 | 47932.00 | 6.00 | ||
| A(iii) | Interruption due to failure of transformer | 6.00 | 14055.00 | 13631.00 | 5727.00 | 7522.00 | 766.00 | 39.00 | 14054.00 | 4.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 2.00 | 2679.00 | 2627.00 | 1424.00 | 1224.00 | 30.00 | 0.00 | 2678.00 | 3.00 | ||
| B(ii) | Where augmentation is required. | 1.00 | 1577.00 | 1535.00 | 703.00 | 840.00 | 27.00 | 7.00 | 1577.00 | 1.00 | ||
| C(i) | Stopped/Defective Meters | 22.00 | 13755.00 | 13334.00 | 7563.00 | 6063.00 | 127.00 | 18.00 | 13771.00 | 6.00 | ||
| C(ii) | Billing on average basis for more than two bills | 14.00 | 4938.00 | 4677.00 | 3014.00 | 1807.00 | 105.00 | 14.00 | 4940.00 | 4.00 | ||
| D(i) | Loose Wires | 20.00 | 11515.00 | 11270.00 | 7658.00 | 3759.00 | 89.00 | 22.00 | 11528.00 | 7.00 | ||
| D(ii) | Inadequate ground clearance | 19.00 | 1553.00 | 1571.00 | 804.00 | 716.00 | 42.00 | 9.00 | 1571.00 | 1.00 | ||
| E(i) | For current bills where no additional information is required | 0.00 | 3872.00 | 3254.00 | 2449.00 | 1379.00 | 30.00 | 14.00 | 3872.00 | 0.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 8.00 | 3901.00 | 3723.00 | 2050.00 | 1834.00 | 10.00 | 6.00 | 3900.00 | 9.00 | ||
| F(i) | Where extension of mains is not required | 1.00 | 3036.00 | 2990.00 | 2161.00 | 849.00 | 22.00 | 3.00 | 3035.00 | 1.00 | ||
| F(ii) | Where extension of mains is required | 0.00 | 1637.00 | 1625.00 | 866.00 | 735.00 | 24.00 | 12.00 | 1637.00 | 0.00 | ||
| F(iii) | Modification in connected load | 17.00 | 3308.00 | 3297.00 | 2006.00 | 1241.00 | 57.00 | 14.00 | 3318.00 | 7.00 | ||
| F(iv) | Name change/reconnection | 11.00 | 7815.00 | 7742.00 | 4498.00 | 3265.00 | 34.00 | 16.00 | 7813.00 | 7.00 | ||
| G | Refund of amount due in regard to temporary connection | 15.00 | 1661.00 | 1649.00 | 650.00 | 1001.00 | 21.00 | 0.00 | 1672.00 | 4.00 | ||
| H | Others | 29.00 | 19048.00 | 14834.00 | 10328.00 | 8040.00 | 666.00 | 32.00 | 19066.00 | 5.00 | ||