Performa SoP 016: Release of New Connection status
	COMPENSATION DETAILS
	Sr. No	Event	Compensation	No of cases where compensation was given (in numbers)	Amt of compensation paid (in Rs.)
RJC	1	Duty to provide supply	NIL	NIL	NIL
		a) New Connection		NIL	NIL
		b) Additional Load		NIL	NIL
		c) Temporary supply		NIL	NIL
		d) Shifting service connection		NIL	NIL
		e)Transfer of service connection		NIL	NIL
		f) Change in tariff category of consumer		NIL	NIL
	2	Complaints in billing	NIL	NIL	NIL
	3	Replacement of meters	NIL	NIL	NIL
	4	Interruption of supply	NIL	NIL	NIL
	5	Voltage fluctuations and complaints	NIL	NIL	NIL
	6	Responding to consumer's complaints	NIL	NIL	NIL
	7	Grievance Handling	NIL	NIL	NIL
	TOTAL
RJR	6.36	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	0	0
		a) New Connection		0	0
		b) Additional Load		0	0
		c) Temporary supply		0	0
		d) Shifting service connection		0	0
		e)Transfer of service connection		0	0
		f) Change in tariff category of consumer		0	0
	9.75	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations	0	0
	10.2	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,000	0	0
	10.7	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-	0	0
	11.2	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period	0	0
	11.7	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 500	0	0
	12.2	Grievance Handling	Rs.25 for failure in handling grievance	0	0
	TOTAL
PBR	12.7	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	0	0
		a) New Connection		0	0
		b) Additional Load		0	0
		c) Temporary supply		0	0
		d) Shifting service connection		0	0
		e)Transfer of service connection		0	0
		f) Change in tariff category of consumer		0	0
	16.1	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations	0	0
	16.5	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,000	0	0
	17	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-	0	0
	17.5	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period	0	0
	18	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 500	0	0
	18.5	Grievance Handling	Rs.25 for failure in handling grievance	0	0
	TOTAL
JMN	19	Duty to provide supply	Nil	Nil	Nil
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	22.4	Complaints in billing	Nil	Nil	Nil
	22.8	Replacement of meters	Nil	Nil	Nil
	23.3	Interruption of supply	Nil	Nil	Nil
	23.8	Voltage fluctuations and complaints	Nil	Nil	Nil
	24.3	Responding to consumer's complaints	Nil	Nil	Nil
	24.8	Grievance Handling
	TOTAL
BHJ	25.3	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	0.00	0.00
		a) New Connection		0.00	0.00
		b) Additional Load		0.00	0.00
		c) Temporary supply		0.00	0.00
		d) Shifting service connection		0.00	0.00
		e)Transfer of service connection		0.00	0.00
		f) Change in tariff category of consumer		0.00	0.00
	28.7	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations	0.00	0.00
	29.1	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,000	0.00	0.00
	29.6	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-	0.00	0.00
	30.1	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period	0.00	0.00
	30.6	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 500	0.00	0.00
	31.1	Grievance Handling	Rs.25 for failure in handling grievance	0.00	0.00
	TOTAL
JND	31.6	Duty to provide supply	Nil	Nil	Nil
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	35	Complaints in billing	Nil	Nil	Nil
	35.5	Replacement of meters	Nil	Nil	Nil
	35.9	Interruption of supply	Nil	Nil	Nil
	36.4	Voltage fluctuations and complaints	Nil	Nil	Nil
	36.9	Responding to consumer's complaints	Nil	Nil	Nil
	37.4	Grievance Handling
	TOTAL
BVN	37.9	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	41.3	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations
	41.8	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,000
	42.2	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-
	42.7	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period
	43.2	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 500
	43.7	Grievance Handling	Rs.25 for failure in handling grievance
	TOTAL
AMR	44.2	Duty to provide supply
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	47.6	Complaints in billing
	48.1	Replacement of meters
	48.5	Interruption of supply
	49	Voltage fluctuations and complaints
	49.5	Responding to consumer's complaints
	50	Grievance Handling
	TOTAL
SNR	50.5	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	Nil
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	53.9	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations
	54.4	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,000
	54.8	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-
	55.3	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period
	55.8	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 500
	56.3	Grievance Handling	Rs.25 for failure in handling grievance
	TOTAL
PGVCL	56.8	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	N I L
		a) New Connection
		b) Additional Load
		c) Temporary supply
		d) Shifting service connection
		e)Transfer of service connection
		f) Change in tariff category of consumer
	60.2	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations
	60.7	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,001
	61.2	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-
	61.6	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period
	62.1	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 501
	62.6	Grievance Handling	Rs.25 for failure in handling grievance
	TOTAL