Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2 3 4 5 6 7 8 9 10 11      
RCC. A(i) 106 31871 31977 16147 15592 98 28 31865 112   31977.00 0.00
A(ii) 0 3133 3133 1628 1461 34 4 3127 6   3133.00 0.00
A(iii) 14 804 818 350 448 6 0 804 14   818.00 0.00
B(i) 0 145 145 118 27 0 0 145 0   145.00 0.00
B(ii) 0 51 51 49 2 0 0 51 0   51.00 0.00
C(i) 4 1138 1142 758 381 3 0 1142 0   1142.00 0.00
C(ii) 0 537 537 306 231 0 0 537 0   537.00 0.00
D(i) 0 226 226 113 113 0 0 226 0   226.00 0.00
D(ii) 0 63 63 41 22 0 0 63 0   63.00 0.00
E(i) 5 559 564 315 244 0 0 559 5   564.00 0.00
E(ii) 0 285 285 173 112 0 0 285 0   285.00 0.00
F(i) 0 833 833 251 441 6 0 698 135   833.00 0.00
F(ii) 0 440 440 147 148 0 0 295 145   440.00 0.00
F(iii) 0 643 643 252 391 0 0 643 0   643.00 0.00
F(iv) 195 11701 11896 5242 6519 0 0 11761 135   11896.00 0.00
G 0 332 332 186 146 0 0 332 0   332.00 0.00
H 0 298 298 233 62 2 0 297 1   298.00 0.00
RJR A(i) 0 12780 12780 6390.00 3834.00 2556.00 0.00 12780 0   12780.00 0.00
A(ii) 0 1205 1205 602.00 362.00 241.00 0.00 1205 0   1205.00 0.00
A(iii) 0 1008 1008 504.00 302.00 202.00 0.00 1008 0   1008.00 0.00
B(i) 0 132 132 66.00 40.00 22.00 0.00 128 4   132.00 0.00
B(ii) 0 110 110 55.00 33.00 22.00 0.00 110 0   110.00 0.00
C(i) 0 1190 1190 595.00 357.00 238.00 0.00 1190 0   1190.00 0.00
C(ii) 0 402 402 201.00 121.00 80.00 0.00 402 0   402.00 0.00
D(i) 0 415 415 207.00 125.00 83.00 0.00 415 0   415.00 0.00
D(ii) 0 72 72 36.00 22.00 14.00 0.00 72 0   72.00 0.00
E(i) 0 705 705 352.00 212.00 141.00 0.00 705 0   705.00 0.00
E(ii) 0 80 80 40.00 24.00 16.00 0.00 80 0   80.00 0.00
F(i) 0 212 212 106.00 64.00 42.00 0.00 212 0   212.00 0.00
F(ii) 0 75 75 38.00 22.00 15.00 0.00 75 0   75.00 0.00
F(iii) 0 64 64 32.00 19.00 13.00 0.00 64 0   64.00 0.00
F(iv) 0 1030 1030 515.00 309.00 206.00 0.00 1030 0   1030.00 0.00
G 0 59 59 29.00 18.00 12.00 0.00 59 0   59.00 0.00
H 0 82 82 41.00 25.00 16.00 0.00 82 0   82.00 0.00
PBR A(i) 0 1190 1190 653 537 0 0 1190 0   1190.00 0.00
A(ii) 0 685 685 279 382 24 0 685 0   685.00 0.00
A(iii) 0 618 618 223 356 39 0 618 0   618.00 0.00
B(i) 0 42 42 25 17 0 0 42 0   42.00 0.00
B(ii) 0 25 25 12 11 2 0 25 0   25.00 0.00
C(i) 0 836 836 356 461 19 0 836 0   836.00 0.00
C(ii) 0 490 490 243 247 0 0 490 0   490.00 0.00
D(i) 0 242 242 165 75 2 0 242 0   242.00 0.00
D(ii) 0 92 92 66 23 3 0 92 0   92.00 0.00
E(i) 0 376 376 182 185 9 0 376 0   376.00 0.00
E(ii) 0 246 246 124 122 0 0 246 0   246.00 0.00
F(i) 0 97 97 35 62 0 0 97 0   97.00 0.00
F(ii) 0 55 55 13 42 0 0 55 0   55.00 0.00
F(iii) 0 138 138 94 44 0 0 138 0 0 138.00 0.00
F(iv) 0 205 205 130 75 0 0 205 0 0 205.00 0.00
G 0 170 170 103 67 0 0 170 0 0 170.00 0.00
H 0 147 147 88 59 0 0 147 0 0 147.00 0.00
JMN A(i) 0 14248 14248 4225.00 9993.00 30.00 0.00 14248 0 #REF! 14248.00 0.00
A(ii) 0 2250 2250 1138.00 1112.00 0.00 0.00 2250 0 349 2250.00 0.00
A(iii) 0 1807 1807 1087.00 720.00 0.00 0.00 1807 0 121 1807.00 0.00
B(i) 0 1196 1196 49.00 1147.00 0.00 0.00 1196 0 0 1196.00 0.00
B(ii) 0 285 285 70.00 215.00 0.00 0.00 285 0 0 285.00 0.00
C(i) 0 1916 1916 478.00 1438.00 0.00 0.00 1916 0 73 1916.00 0.00
C(ii) 0 346 346 172.00 173.00 1.00 0.00 346 0 0 346.00 0.00
D(i) 0 1094 1094 270.00 814.00 10.00 0.00 1094 0 50 1094.00 0.00
D(ii) 0 231 231 94.00 137.00 0.00 0.00 231 0 15 231.00 0.00
E(i) 5 1321 1326 103.00 1223.00 0.00 0.00 1326 0 0 1326.00 0.00
E(ii) 0 203 203 112.00 91.00 0.00 0.00 203 0 0 203.00 0.00
F(i) 0 900 900 144.00 726.00 30.00 0.00 900 0 0 900.00 0.00
F(ii) 0 2187 2187 102.00 2085.00 0.00 0.00 2187 0 0 2187.00 0.00
F(iii) 0 162 162 47.00 115.00 0.00 0.00 162 0 0 162.00 0.00
F(iv) 0 209 209 116.00 73.00 20.00 0.00 209 0 990 209.00 0.00
G 0 17 17 8.00 9.00 0.00 0.00 17 0 15 17.00 0.00
H 0 18 18 9.00 9.00 0.00 0.00 18 0 0 18.00 0.00
BHJ A(i) 0 4813 4813 2060.00 2753.00 0.00 0.00 4813 0 4813.00 0.00
A(ii) 0 5442 5442 1378.00 4064.00 0.00 0.00 5442 0 5442.00 0.00
A(iii) 0 1162 1162 526.00 636.00 0.00 0.00 1162 0 1162.00 0.00
B(i) 0 376 376 228.00 148.00 0.00 0.00 376 0 376.00 0.00
B(ii) 0 174 174 47.00 127.00 0.00 0.00 174 0 174.00 0.00
C(i) 0 675 675 317.00 358.00 0.00 0.00 675 0 675.00 0.00
C(ii) 5 362 367 171.00 196.00 0.00 0.00 367 0 367.00 0.00
D(i) 0 330 330 176.00 154.00 0.00 0.00 330 0 330.00 0.00
D(ii) 0 64 64 32.00 32.00 0.00 0.00 64 0 64.00 0.00
E(i) 0 658 658 543.00 115.00 0.00 0.00 658 0 658.00 0.00
E(ii) 5 414 419 188.00 231.00 0.00 0.00 419 0 419.00 0.00
F(i) 0 355 355 221.00 134.00 0.00 0.00 355 0 355.00 0.00
F(ii) 0 213 213 88.00 125.00 0.00 0.00 213 0 213.00 0.00
F(iii) 0 259 259 120.00 139.00 0.00 0.00 259 0 259.00 0.00
F(iv) 0 335 335 118.00 217.00 0.00 0.00 335 0 335.00 0.00
G 4 53 57 19.00 38.00 0.00 0.00 57 0 57.00 0.00
H 0 137 137 38.00 99.00 0.00 0.00 137 0 137.00 0.00
JND A(i) 6 12900 12906 4694 7854 341 11 12900 6 12906.00 0.00
A(ii) 0 2883 2883 818 1993 66 6 2883 0 2883.00 0.00
A(iii) 2 1488 1490 480 968 37 3 1488 2 1490.00 0.00
B(i) 0 195 195 13 172 10 0 195 0 195.00 0.00
B(ii) 8 378 386 18 354 6 0 378 8 386.00 0.00
C(i) 0 1038 1038 266 742 25 5 1038 0 1038.00 0.00
C(ii) 0 1464 1464 70 1390 4 0 1464 0 1464.00 0.00
D(i) 0 1339 1339 350 958 31 0 1339 0 1339.00 0.00
D(ii) 0 319 319 47 272 0 0 319 0 319.00 0.00
E(i) 1 252 253 5 246 2 0 253 0 253.00 0.00
E(ii) 0 216 216 0 216 0 0 216 0 216.00 0.00
F(i) 0 318 318 44 274 0 0 318 0 318.00 0.00
F(ii) 2 224 226 0 226 0 0 226 0 226.00 0.00
F(iii) 1 361 362 26 336 0 0 362 0 362.00 0.00
F(iv) 1 522 523 57 466 0 0 523 0 523.00 0.00
G 0 89 89 8 81 0 0 89 0 89.00 0.00
H 0 331 331 13 314 4 0 331 0 331.00 0.00
BVN A(i) 0 8432 8432 6823 1552 57 0 8432 0 8432.00 0.00
A(ii) 0 925 925 756 107 62 0 925 0 925.00 0.00
A(iii) 0 265 265 195 53 17 0 265 0 265.00 0.00
B(i) 0 45 45 35 7 3 0 45 0 45.00 0.00
B(ii) 0 23 23 17 4 2 0 23 0 23.00 0.00
C(i) 0 786 786 597 158 31 0 786 0 786.00 0.00
C(ii) 0 63 63 42 14 7 0 63 0 63.00 0.00
D(i) 0 132 132 117 12 3 0 132 0 132.00 0.00
D(ii) 0 10 10 7 2 1 0 10 0 10.00 0.00
E(i) 0 45 45 37 5 3 0 45 0 45.00 0.00
E(ii) 0 42 42 27 11 4 0 42 0 42.00 0.00
F(i) 0 8 8 6 1 1 0 8 0 8.00 0.00
F(ii) 0 0 0 0 0 0 0 0 0 0.00 0.00
F(iii) 0 32 32 23 5 4 0 32 0 32.00 0.00
F(iv) 0 150 150 121 20 9 0 150 0 150.00 0.00
G 0 17 17 8 7 2 0 17 0 17.00 0.00
H 0 185 185 153 21 11 0 185 0 185.00 0.00
AMR A(I) 0 7675 7675 3423 4252 0 0 7675 0 7675.00 0.00
A(II) 0 5397 5397 2471 2926 0 0 5397 0 5397.00 0.00
A(III) 0 1927 1927 714 1213 0 0 1927 0 1927.00 0.00
B(I) 0 3315 3315 2099 1216 0 0 3315 0 3315.00 0.00
B(II) 0 264 264 80 184 0 0 264 0 264.00 0.00
C(I) 0 1257 1257 689 568 0 0 1257 0 1257.00 0.00
C(II) 0 644 644 271 373 0 0 644 0 644.00 0.00
D(I) 0 1447 1447 577 870 0 0 1447 0 1447.00 0.00
D(II) 0 1022 1022 306 716 0 0 1022 0 1022.00 0.00
E(I) 0 1023 1023 531 492 0 0 1023 0 1023.00 0.00
E(II) 0 599 599 329 270 0 0 599 0 599.00 0.00
F(I) 0 758 758 312 446 0 0 758 0 758.00 0.00
F(II) 0 216 216 98 118 0 0 216 0 216.00 0.00
F(III) 0 184 184 138 46 0 0 184 0 184.00 0.00
F(IV) 0 361 361 224 137 0 0 361 0 361.00 0.00
G 0 53 53 21 32 0 0 53 0 53.00 0.00
H 0 511 511 234 277 0 0 511 0 511.00 0.00
SNR A(i) 0 3341 3341 0 3341 0 0 3341 0 3341.00 0.00
A(ii) 29 1096 1125 0 1096 0 0 1096 29 1125.00 0.00
A(iii) 42 401 443 0 401 0 0 401 42 443.00 0.00
B(i) 7 77 84 0 77 0 0 77 7 84.00 0.00
B(ii) 0 30 30 0 30 0 0 30 0 30.00 0.00
C(i) 110 1617 1727 0 1617 0 0 1617 110 1727.00 0.00
C(ii) 0 519 519 0 519 0 0 519 0 519.00 0.00
D(i) 44 167 211 0 167 0 0 167 44 211.00 0.00
D(ii) 0 21 21 0 21 0 0 21 0 21.00 0.00
E(i) 0 1790 1790 0 1790 0 0 1790 0 1790.00 0.00
E(ii) 21 752 773 0 752 0 0 752 21 773.00 0.00
F(i) 0 232 232 0 232 0 0 232 0 232.00 0.00
F(ii) 0 153 153 0 153 0 0 153 0 153.00 0.00
F(iii) 46 218 264 0 218 0 0 218 46 264.00 0.00
F(iv) 98 292 390 0 292 0 0 292 98 390.00 0.00
G 0 122 122 0 122 0 0 122 0 122.00 0.00
H 0 105 105 0 105 0 0 105 0 105.00 0.00
PGVCL A(i) 112 97250 97362 44415 49708 3082 39 97244 118 97362.00 0.00
A(ii) 29 23016 23045 9070 13503 427 10 23010 35 23045.00 0.00
A(iii) 58 9480 9538 4079 5097 301 3 9480 58 9538.00 0.00
B(i) 7 5523 5530 2633 2851 35 0 5519 11 5530.00 0.00
B(ii) 8 1340 1348 348 960 32 0 1340 8 1348.00 0.00
C(i) 114 10453 10567 4056 6080 316 5 10457 110 10567.00 0.00
C(ii) 5 4827 4832 1476 3264 92 0 4832 0 4832.00 0.00
D(i) 44 5392 5436 1975 3288 129 0 5392 44 5436.00 0.00
D(ii) 0 1894 1894 629 1247 18 0 1894 0 1894.00 0.00
E(i) 11 6729 6740 2068 4512 155 0 6735 5 6740.00 0.00
E(ii) 26 2837 2863 993 1829 20 0 2842 21 2863.00 0.00
F(i) 0 3713 3713 1119 2380 79 0 3578 135 3713.00 0.00
F(ii) 2 3563 3565 486 2919 15 0 3420 145 3565.00 0.00
F(iii) 47 2061 2108 732 1313 17 0 2062 46 2108.00 0.00
F(iv) 294 14805 15099 6523 8108 235 0 14866 233 15099.00 0.00
G 4 912 916 382 520 14 0 916 0 916.00 0.00
H 0 1814 1814 809 971 33 0 1813 1 1814.00 0.00