| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 53.00 | 91575.00 | 91628.00 | 58662.00 | 32703.00 | 147.00 | 43.00 | 91555.00 | 73.00 | |
| A(ii) | Interruption due to line breakdown | 37.00 | 63731.00 | 63768.00 | 35718.60 | 27882.40 | 96.00 | 30.00 | 63727.00 | 41.00 | ||
| A(iii) | Interruption due to failure of transformer | 65.00 | 21684.00 | 21749.00 | 12170.00 | 8931.00 | 562.00 | 11.00 | 21674.00 | 75.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 31.00 | 7872.00 | 7903.00 | 2757.00 | 5093.00 | 25.00 | 0.00 | 7875.00 | 28.00 | ||
| B(ii) | Where augmentation is required. | 41.00 | 1248.00 | 1289.00 | 479.00 | 732.00 | 34.00 | 5.00 | 1250.00 | 39.00 | ||
| C(i) | Stopped/Defective Meters | 39.00 | 20370.00 | 20409.00 | 10402.40 | 8343.60 | 133.00 | 9.00 | 18888.00 | 1521.00 | ||
| C(ii) | Billing on average basis for more than two bills | 31.00 | 6949.00 | 6980.00 | 4629.20 | 2268.80 | 49.00 | 6.00 | 6953.00 | 27.00 | ||
| D(i) | Loose Wires | 43.00 | 15737.00 | 15780.00 | 10349.20 | 5325.80 | 50.00 | 3.00 | 15728.00 | 52.00 | ||
| D(ii) | Inadequate ground clearance | 2.00 | 1941.00 | 1943.00 | 1150.00 | 752.00 | 31.00 | 7.00 | 1940.00 | 3.00 | ||
| E(i) | For current bills where no additional information is required | 6.00 | 5589.00 | 5595.00 | 2974.00 | 2592.00 | 16.00 | 8.00 | 5590.00 | 5.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 13.00 | 9334.00 | 9347.00 | 3291.00 | 6033.00 | 5.00 | 4.00 | 9333.00 | 14.00 | ||
| F(i) | Where extension of mains is not required | 4.00 | 13712.00 | 13716.00 | 5034.00 | 8659.00 | 14.00 | 2.00 | 13709.00 | 7.00 | ||
| F(ii) | Where extension of mains is required | 2.00 | 1279.00 | 1281.00 | 433.00 | 840.00 | 4.00 | 2.00 | 1279.00 | 2.00 | ||
| F(iii) | Modification in connected load | 20.00 | 3982.00 | 4002.00 | 2203.00 | 1749.00 | 21.00 | 6.00 | 3979.00 | 23.00 | ||
| F(iv) | Name change/reconnection | 17.00 | 6611.00 | 6628.00 | 3361.00 | 3218.00 | 16.00 | 5.00 | 6600.00 | 28.00 | ||
| G | Refund of amount due in regard to temporary connection | 16.00 | 2198.00 | 2214.00 | 1051.40 | 1128.60 | 18.00 | 0.00 | 2198.00 | 16.00 | ||
| H | Others | 261.00 | 31854.00 | 32115.00 | 19929.00 | 11731.00 | 185.00 | 8.00 | 31853.00 | 262.00 | ||
| 681.00 | 305666.00 | 306347.00 | 174593.80 | 127982.20 | 1406.00 | 149.00 | 304131.00 | 2216.00 | ||||