Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5)-(10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
Yearly | A(i) | Loose connections from pole | 24 | 379695 | 379719 | 238081 | 139355 | 2050 | 204 | 379690 | 29 | |
A(ii) | Interruption due to line breakdown | 12 | 281212 | 281224 | 150524 | 128471 | 1999 | 213 | 281207 | 17 | ||
A(iii) | Interruption due to failure of transformer | 26 | 93364 | 93390 | 46598 | 44027 | 2653 | 81 | 93359 | 31 | ||
B(i) | Ordinary case, which requires no augmentation. | 15 | 13748 | 13763 | 6320 | 7314 | 107 | 5 | 13746 | 17 | ||
B(ii) | Where augmentation is required. | 6 | 7817 | 7823 | 3758 | 3842 | 163 | 24 | 7787 | 36 | ||
C(i) | Stopped/Defective Meters | 20 | 72792 | 72812 | 38920 | 33485 | 348 | 34 | 72787 | 25 | ||
C(ii) | Billing on average basis for more than two bills | 19 | 26702 | 26721 | 15319 | 10948 | 385 | 51 | 26703 | 18 | ||
D(i) | Loose Wires | 24 | 55139 | 55163 | 33684 | 20866 | 540 | 47 | 55137 | 26 | ||
D(ii) | Inadequate ground clearance | 1 | 8621 | 8622 | 4483 | 3959 | 154 | 25 | 8621 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 20485 | 20489 | 12147 | 8076 | 218 | 44 | 20485 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 20281 | 20290 | 11634 | 8540 | 84 | 22 | 20280 | 10 | ||
F(i) | Where extension of mains is not required | 2 | 11464 | 11466 | 7305 | 3992 | 150 | 17 | 11464 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 6412 | 6413 | 3247 | 3022 | 125 | 18 | 6412 | 1 | ||
F(iii) | Modification in connected load | 12 | 17443 | 17455 | 9603 | 7518 | 292 | 30 | 17443 | 12 | ||
F(iv) | Name change/reconnection | 11 | 35332 | 35343 | 19855 | 15318 | 133 | 23 | 35329 | 14 | ||
G | Refund of amount due in regard to temporary connection | 13 | 7910 | 7923 | 3852 | 3983 | 76 | 3 | 7914 | 9 | ||
H | Others | 9 | 106045 | 106054 | 64839 | 40574 | 590 | 29 | 106032 | 22 | ||
Qtr 1 | A(i) | Loose connections from pole | 24 | 89078 | 87753 | 56323 | 32028 | 710 | 17 | 89078 | 24 | |
A(ii) | Interruption due to line breakdown | 12 | 62858 | 61661 | 32235 | 29867 | 739 | 25 | 62866 | 4 | ||
A(iii) | Interruption due to failure of transformer | 26 | 22387 | 21763 | 10346 | 11177 | 854 | 16 | 22393 | 20 | ||
B(i) | Ordinary case, which requires no augmentation. | 15 | 2604 | 2570 | 1111 | 1473 | 13 | 5 | 2602 | 17 | ||
B(ii) | Where augmentation is required. | 6 | 1479 | 1435 | 630 | 834 | 12 | 3 | 1479 | 6 | ||
C(i) | Stopped/Defective Meters | 20 | 15277 | 14672 | 7442 | 7690 | 131 | 13 | 15276 | 21 | ||
C(ii) | Billing on average basis for more than two bills | 19 | 7461 | 7105 | 4288 | 3045 | 105 | 23 | 7461 | 19 | ||
D(i) | Loose Wires | 24 | 12952 | 12500 | 7213 | 5508 | 208 | 20 | 12949 | 27 | ||
D(ii) | Inadequate ground clearance | 1 | 2167 | 2168 | 961 | 1153 | 45 | 8 | 2167 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 4963 | 4553 | 2792 | 2088 | 77 | 6 | 4963 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 5021 | 4679 | 1866 | 3109 | 38 | 8 | 5021 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 2356 | 2283 | 1288 | 1019 | 42 | 7 | 2356 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1373 | 1364 | 671 | 645 | 53 | 4 | 1373 | 1 | ||
F(iii) | Modification in connected load | 12 | 3204 | 3061 | 1647 | 1472 | 78 | 7 | 3204 | 12 | ||
F(iv) | Name change/reconnection | 11 | 7683 | 7497 | 4150 | 3493 | 30 | 6 | 7679 | 15 | ||
G | Refund of amount due in regard to temporary connection | 13 | 1703 | 1696 | 650 | 1045 | 9 | 3 | 1707 | 9 | ||
H | Others | 9 | 23029 | 20209 | 11722 | 10863 | 188 | 10 | 22783 | 255 | ||
Qtr 2 | A(i) | Loose connections from pole | 24 | 120036 | 118570 | 72056 | 47540 | 396 | 44 | 120036 | 24 | |
A(ii) | Interruption due to line breakdown | 4 | 93823 | 92590 | 47424 | 45950 | 408 | 33 | 93815 | 12 | ||
A(iii) | Interruption due to failure of transformer | 20 | 27612 | 26916 | 13770 | 13587 | 238 | 11 | 27606 | 26 | ||
B(i) | Ordinary case, which requires no augmentation. | 17 | 5350 | 5304 | 2350 | 2970 | 30 | 0 | 5350 | 17 | ||
B(ii) | Where augmentation is required. | 6 | 2607 | 2559 | 1507 | 1054 | 39 | 7 | 2607 | 6 | ||
C(i) | Stopped/Defective Meters | 21 | 21578 | 20958 | 10921 | 10585 | 67 | 4 | 21577 | 22 | ||
C(ii) | Billing on average basis for more than two bills | 19 | 7612 | 7241 | 4203 | 3309 | 88 | 11 | 7611 | 20 | ||
D(i) | Loose Wires | 27 | 13207 | 12742 | 7246 | 5856 | 99 | 4 | 13205 | 29 | ||
D(ii) | Inadequate ground clearance | 1 | 2221 | 2222 | 1222 | 946 | 48 | 5 | 2221 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 6215 | 5768 | 3541 | 2620 | 44 | 10 | 6215 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 5523 | 5138 | 3274 | 2234 | 11 | 4 | 5523 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 3394 | 3318 | 2166 | 1183 | 41 | 4 | 3394 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1545 | 1534 | 761 | 761 | 21 | 2 | 1545 | 1 | ||
F(iii) | Modification in connected load | 12 | 3951 | 3801 | 2179 | 1692 | 72 | 8 | 3951 | 12 | ||
F(iv) | Name change/reconnection | 15 | 10597 | 10401 | 6099 | 4462 | 31 | 5 | 10597 | 15 | ||
G | Refund of amount due in regard to temporary connection | 9 | 2391 | 2376 | 1316 | 1054 | 20 | 0 | 2390 | 10 | ||
H | Others | 255 | 28066 | 26153 | 17642 | 10532 | 135 | 2 | 28311 | 10 | ||
Qtr 3 | A(i) | Loose connections from pole | 24 | 88433 | 88457 | 57363 | 30514 | 482 | 72 | 88431 | 26 | |
A(ii) | Interruption due to line breakdown | 12 | 65009 | 65021 | 36873 | 27626 | 428 | 78 | 65005 | 16 | ||
A(iii) | Interruption due to failure of transformer | 26 | 22228 | 22254 | 11080 | 10337 | 779 | 27 | 22223 | 31 | ||
B(i) | Ordinary case, which requires no augmentation. | 17 | 3314 | 3331 | 1699 | 1585 | 30 | 0 | 3314 | 17 | ||
B(ii) | Where augmentation is required. | 6 | 2356 | 2362 | 1040 | 1205 | 74 | 7 | 2326 | 36 | ||
C(i) | Stopped/Defective Meters | 22 | 19617 | 19639 | 11472 | 8060 | 76 | 8 | 19616 | 23 | ||
C(ii) | Billing on average basis for more than two bills | 20 | 5853 | 5873 | 3597 | 2148 | 98 | 10 | 5853 | 20 | ||
D(i) | Loose Wires | 29 | 17914 | 17943 | 12726 | 5051 | 126 | 12 | 17915 | 28 | ||
D(ii) | Inadequate ground clearance | 1 | 2008 | 2009 | 1092 | 878 | 32 | 6 | 2008 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 4504 | 4508 | 2774 | 1667 | 49 | 14 | 4504 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 6568 | 6577 | 4637 | 1908 | 18 | 5 | 6568 | 9 | ||
F(i) | Where extension of mains is not required | 2 | 3582 | 3584 | 2682 | 862 | 35 | 3 | 3582 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 2231 | 2232 | 1130 | 1069 | 26 | 6 | 2231 | 1 | ||
F(iii) | Modification in connected load | 12 | 5834 | 5846 | 3336 | 2421 | 69 | 8 | 5834 | 12 | ||
F(iv) | Name change/reconnection | 15 | 8042 | 8057 | 4270 | 3740 | 26 | 6 | 8042 | 15 | ||
G | Refund of amount due in regard to temporary connection | 10 | 1930 | 1940 | 1009 | 901 | 20 | 0 | 1930 | 10 | ||
H | Others | 10 | 29117 | 29127 | 19712 | 9244 | 136 | 9 | 29101 | 26 | ||
Qtr 4 | A(i) | Loose connections from pole | 26 | 82148 | 80824 | 52339 | 29273 | 462 | 71 | 82145 | 29 | |
A(ii) | Interruption due to line breakdown | 16 | 59522 | 58216 | 33992 | 25028 | 424 | 77 | 59521 | 17 | ||
A(iii) | Interruption due to failure of transformer | 31 | 21137 | 20438 | 11402 | 8926 | 782 | 27 | 21137 | 31 | ||
B(i) | Ordinary case, which requires no augmentation. | 17 | 2480 | 2431 | 1160 | 1286 | 34 | 0 | 2480 | 17 | ||
B(ii) | Where augmentation is required. | 36 | 1375 | 1365 | 581 | 749 | 38 | 7 | 1375 | 36 | ||
C(i) | Stopped/Defective Meters | 23 | 16320 | 15717 | 9085 | 7150 | 74 | 9 | 16318 | 25 | ||
C(ii) | Billing on average basis for more than two bills | 20 | 5776 | 5405 | 3231 | 2446 | 94 | 7 | 5778 | 18 | ||
D(i) | Loose Wires | 28 | 11066 | 10601 | 6499 | 4451 | 107 | 11 | 11068 | 26 | ||
D(ii) | Inadequate ground clearance | 1 | 2225 | 2226 | 1208 | 982 | 29 | 6 | 2225 | 1 | ||
E(i) | For current bills where no additional information is required | 4 | 4803 | 4349 | 3040 | 1701 | 48 | 14 | 4803 | 4 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9 | 3169 | 2754 | 1857 | 1289 | 17 | 5 | 3168 | 10 | ||
F(i) | Where extension of mains is not required | 2 | 2132 | 2058 | 1169 | 928 | 32 | 3 | 2132 | 2 | ||
F(ii) | Where extension of mains is required | 1 | 1263 | 1239 | 685 | 547 | 25 | 6 | 1263 | 1 | ||
F(iii) | Modification in connected load | 12 | 4454 | 4208 | 2441 | 1933 | 73 | 7 | 4454 | 12 | ||
F(iv) | Name change/reconnection | 15 | 9010 | 8790 | 5336 | 3623 | 46 | 6 | 9011 | 14 | ||
G | Refund of amount due in regard to temporary connection | 10 | 1886 | 1873 | 877 | 983 | 27 | 0 | 1887 | 9 | ||
H | Others | 26 | 25833 | 23799 | 15763 | 9935 | 131 | 8 | 25837 | 7 |