Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5)-(10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2   3 4 5 6 7 8 9 10 11  
Yearly A(i) Loose connections from pole 24 379695 379719 238081 139355 2050 204 379690 29
A(ii) Interruption due to line breakdown 12 281212 281224 150524 128471 1999 213 281207 17
A(iii) Interruption due to failure of transformer 26 93364 93390 46598 44027 2653 81 93359 31
B(i) Ordinary case, which requires no augmentation. 15 13748 13763 6320 7314 107 5 13746 17
B(ii) Where augmentation is required. 6 7817 7823 3758 3842 163 24 7787 36
C(i) Stopped/Defective Meters 20 72792 72812 38920 33485 348 34 72787 25
C(ii) Billing on average basis for more than two bills 19 26702 26721 15319 10948 385 51 26703 18
D(i) Loose Wires 24 55139 55163 33684 20866 540 47 55137 26
D(ii) Inadequate ground clearance 1 8621 8622 4483 3959 154 25 8621 1
E(i) For current bills where no additional information is required 4 20485 20489 12147 8076 218 44 20485 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 20281 20290 11634 8540 84 22 20280 10
F(i) Where extension of mains is not required 2 11464 11466 7305 3992 150 17 11464 2
F(ii) Where extension of mains is required 1 6412 6413 3247 3022 125 18 6412 1
F(iii) Modification in connected load 12 17443 17455 9603 7518 292 30 17443 12
F(iv) Name change/reconnection 11 35332 35343 19855 15318 133 23 35329 14
G Refund of amount due in regard to temporary connection 13 7910 7923 3852 3983 76 3 7914 9
H Others 9 106045 106054 64839 40574 590 29 106032 22
Qtr 1 A(i) Loose connections from pole 24 89078 87753 56323 32028 710 17 89078 24
A(ii) Interruption due to line breakdown 12 62858 61661 32235 29867 739 25 62866 4
A(iii) Interruption due to failure of transformer 26 22387 21763 10346 11177 854 16 22393 20
B(i) Ordinary case, which requires no augmentation. 15 2604 2570 1111 1473 13 5 2602 17
B(ii) Where augmentation is required. 6 1479 1435 630 834 12 3 1479 6
C(i) Stopped/Defective Meters 20 15277 14672 7442 7690 131 13 15276 21
C(ii) Billing on average basis for more than two bills 19 7461 7105 4288 3045 105 23 7461 19
D(i) Loose Wires 24 12952 12500 7213 5508 208 20 12949 27
D(ii) Inadequate ground clearance 1 2167 2168 961 1153 45 8 2167 1
E(i) For current bills where no additional information is required 4 4963 4553 2792 2088 77 6 4963 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 5021 4679 1866 3109 38 8 5021 9
F(i) Where extension of mains is not required 2 2356 2283 1288 1019 42 7 2356 2
F(ii) Where extension of mains is required 1 1373 1364 671 645 53 4 1373 1
F(iii) Modification in connected load 12 3204 3061 1647 1472 78 7 3204 12
F(iv) Name change/reconnection 11 7683 7497 4150 3493 30 6 7679 15
G Refund of amount due in regard to temporary connection 13 1703 1696 650 1045 9 3 1707 9
H Others 9 23029 20209 11722 10863 188 10 22783 255
Qtr 2 A(i) Loose connections from pole 24 120036 118570 72056 47540 396 44 120036 24  
A(ii) Interruption due to line breakdown 4 93823 92590 47424 45950 408 33 93815 12  
A(iii) Interruption due to failure of transformer 20 27612 26916 13770 13587 238 11 27606 26  
B(i) Ordinary case, which requires no augmentation. 17 5350 5304 2350 2970 30 0 5350 17  
B(ii) Where augmentation is required. 6 2607 2559 1507 1054 39 7 2607 6  
C(i) Stopped/Defective Meters 21 21578 20958 10921 10585 67 4 21577 22  
C(ii) Billing on average basis for more than two bills 19 7612 7241 4203 3309 88 11 7611 20  
D(i) Loose Wires 27 13207 12742 7246 5856 99 4 13205 29  
D(ii) Inadequate ground clearance 1 2221 2222 1222 946 48 5 2221 1  
E(i) For current bills where no additional information is required 4 6215 5768 3541 2620 44 10 6215 4  
E(ii) Where additional information relating to correctness of reading etc. is required 9 5523 5138 3274 2234 11 4 5523 9  
F(i) Where extension of mains is not required 2 3394 3318 2166 1183 41 4 3394 2  
F(ii) Where extension of mains is required 1 1545 1534 761 761 21 2 1545 1  
F(iii) Modification in connected load 12 3951 3801 2179 1692 72 8 3951 12  
F(iv) Name change/reconnection 15 10597 10401 6099 4462 31 5 10597 15  
G Refund of amount due in regard to temporary connection 9 2391 2376 1316 1054 20 0 2390 10  
H Others 255 28066 26153 17642 10532 135 2 28311 10  
Qtr 3 A(i) Loose connections from pole 24 88433 88457 57363 30514 482 72 88431 26
A(ii) Interruption due to line breakdown 12 65009 65021 36873 27626 428 78 65005 16
A(iii) Interruption due to failure of transformer 26 22228 22254 11080 10337 779 27 22223 31
B(i) Ordinary case, which requires no augmentation. 17 3314 3331 1699 1585 30 0 3314 17
B(ii) Where augmentation is required. 6 2356 2362 1040 1205 74 7 2326 36
C(i) Stopped/Defective Meters 22 19617 19639 11472 8060 76 8 19616 23
C(ii) Billing on average basis for more than two bills 20 5853 5873 3597 2148 98 10 5853 20
D(i) Loose Wires 29 17914 17943 12726 5051 126 12 17915 28
D(ii) Inadequate ground clearance 1 2008 2009 1092 878 32 6 2008 1
E(i) For current bills where no additional information is required 4 4504 4508 2774 1667 49 14 4504 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 6568 6577 4637 1908 18 5 6568 9
F(i) Where extension of mains is not required 2 3582 3584 2682 862 35 3 3582 2
F(ii) Where extension of mains is required 1 2231 2232 1130 1069 26 6 2231 1
F(iii) Modification in connected load 12 5834 5846 3336 2421 69 8 5834 12
F(iv) Name change/reconnection 15 8042 8057 4270 3740 26 6 8042 15
G Refund of amount due in regard to temporary connection 10 1930 1940 1009 901 20 0 1930 10
H Others 10 29117 29127 19712 9244 136 9 29101 26
Qtr 4 A(i) Loose connections from pole 26 82148 80824 52339 29273 462 71 82145 29
A(ii) Interruption due to line breakdown 16 59522 58216 33992 25028 424 77 59521 17
A(iii) Interruption due to failure of transformer 31 21137 20438 11402 8926 782 27 21137 31
B(i) Ordinary case, which requires no augmentation. 17 2480 2431 1160 1286 34 0 2480 17
B(ii) Where augmentation is required. 36 1375 1365 581 749 38 7 1375 36
C(i) Stopped/Defective Meters 23 16320 15717 9085 7150 74 9 16318 25
C(ii) Billing on average basis for more than two bills 20 5776 5405 3231 2446 94 7 5778 18
D(i) Loose Wires 28 11066 10601 6499 4451 107 11 11068 26
D(ii) Inadequate ground clearance 1 2225 2226 1208 982 29 6 2225 1
E(i) For current bills where no additional information is required 4 4803 4349 3040 1701 48 14 4803 4
E(ii) Where additional information relating to correctness of reading etc. is required 9 3169 2754 1857 1289 17 5 3168 10
F(i) Where extension of mains is not required 2 2132 2058 1169 928 32 3 2132 2
F(ii) Where extension of mains is required 1 1263 1239 685 547 25 6 1263 1
F(iii) Modification in connected load 12 4454 4208 2441 1933 73 7 4454 12
F(iv) Name change/reconnection 15 9010 8790 5336 3623 46 6 9011 14
G Refund of amount due in regard to temporary connection 10 1886 1873 877 983 27 0 1887 9
H Others 26 25833 23799 15763 9935 131 8 25837 7