Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||||||
Name of Ar | Classification | Pending compl | Complaints | Total Compl | No. of Complaints redressed during the Qtr | Balance Complaints to be
redressed (5) – (10) |
||||||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||||||
1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||||||
PGVCL | A(i) | Loose connections from pole | 46.00 | 92580.00 | 92626.00 | 54184.00 | 37864.00 | 477.00 | 48.00 | 92573.00 | 53.00 | |||||
A(ii) | Interruption due to line breakdown | 33.00 | 73050.00 | 73083.00 | 37102.00 | 35464.00 | 443.00 | 37.00 | 73046.00 | 37.00 | ||||||
A(iii) | Interruption due to failure of transformer | 65.00 | 18546.00 | 18611.00 | 9650.00 | 8091.00 | 789.00 | 16.00 | 18546.00 | 65.00 | ||||||
B(i) | Ordinary case, which requires no augmentation. | 30.00 | 2573.00 | 2603.00 | 1395.00 | 1152.00 | 25.00 | 0.00 | 2572.00 | 31.00 | ||||||
B(ii) | Where augmentation is required. | 41.00 | 1197.00 | 1238.00 | 496.00 | 657.00 | 37.00 | 7.00 | 1197.00 | 41.00 | ||||||
C(i) | Stopped/Defective Meters | 46.00 | 19382.00 | 19428.00 | 10522.00 | 8768.00 | 91.00 | 8.00 | 19389.00 | 39.00 | ||||||
C(ii) | Billing on average basis for more than two bills | 34.00 | 8482.00 | 8516.00 | 5739.00 | 2625.00 | 114.00 | 7.00 | 8485.00 | 31.00 | ||||||
D(i) | Loose Wires | 40.00 | 13460.00 | 13500.00 | 9234.00 | 4148.00 | 71.00 | 4.00 | 13457.00 | 43.00 | ||||||
D(ii) | Inadequate ground clearance | 12.00 | 1739.00 | 1751.00 | 889.00 | 816.00 | 37.00 | 7.00 | 1749.00 | 2.00 | ||||||
E(i) | For current bills where no additional information is required | 6.00 | 4576.00 | 4582.00 | 2701.00 | 1817.00 | 48.00 | 10.00 | 4576.00 | 6.00 | ||||||
E(ii) | Where additional information relating to correctness of reading etc. is required | 12.00 | 4438.00 | 4450.00 | 2857.00 | 1562.00 | 14.00 | 4.00 | 4437.00 | 13.00 | ||||||
F(i) | Where extension of mains is not required | 3.00 | 2226.00 | 2229.00 | 1326.00 | 861.00 | 35.00 | 3.00 | 2225.00 | 4.00 | ||||||
F(ii) | Where extension of mains is required | 2.00 | 1330.00 | 1332.00 | 576.00 | 727.00 | 25.00 | 2.00 | 1330.00 | 2.00 | ||||||
F(iii) | Modification in connected load | 18.00 | 4162.00 | 4180.00 | 2355.00 | 1743.00 | 56.00 | 6.00 | 4160.00 | 20.00 | ||||||
F(iv) | Name change/reconnection | 17.00 | 7623.00 | 7640.00 | 4575.00 | 3018.00 | 25.00 | 5.00 | 7623.00 | 17.00 | ||||||
G | Refund of amount due in regard to temporary connection | 17.00 | 1907.00 | 1924.00 | 929.00 | 956.00 | 23.00 | 0.00 | 1908.00 | 16.00 | ||||||
H | Others | 422.00 | 257271.00 | 257693.00 | 144530.00 | 110269.00 | 2310.00 | 164.00 | 257273.00 | 420.00 |