Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4.00	5	6.00	7.00	8.00	9.00	10	11
PGVCL	A(i)	Loose connections from pole	0	43742	43742	23715	19854	130	7	43706	36			FALSE
	A(ii)	Interruption due to line breakdown	18	16311	16329	7931	8214	163	12	16320	9			FALSE
	A(iii)	Interruption due to failure of transformer	0	7436	7436	4145	3259	6	8	7418	18			FALSE
	B(i)	Ordinary case, which requires no augmentation.	9	952	961	589	349	8	0	946	15			FALSE
	B(ii)	Where augmentation is required.	0	970	970	455	488	20	4	967	3			FALSE
	C(i)	Stopped/Defective Meters	12	11280	11292	5749	5468	48	11	11276	16			FALSE
	C(ii)	Billing on average basis for more than two bills	0	3863	3863	1787	2017	18	1	3823	40			FALSE
	D(i)	Loose Wires	0	5833	5833	2643	3156	22	6	5827	6			FALSE
	D(ii)	Inadequate ground clearance	0	1219	1219	565	633	19	0	1217	2			FALSE
	E(i)	For current bills where no additional information is required	11	3431	3442	1867	1527	28	8	3430	12			FALSE
	E(ii)	Where additional information relating to correctness of reading etc. is required	0	3307	3307	1577	1717	5	0	3299	8			FALSE
	F(i)	Where extension of mains is not required	5	1815	1820	758	1024	18	14	1814	6			FALSE
	F(ii)	Where extension of mains is required	0	1035	1035	497	524	7	0	1028	7			FALSE
	F(iii)	Modification in connected load	6	2600	2606	1332	1229	30	1	2592	14			FALSE
	F(iv)	Name change/reconnection	28	14702	14730	4914	9708	34	3	14659	71			FALSE
	G	Refund of amount due in regard to temporary connection	0	843	843	397	419	1	0	817	26			FALSE
	H	Others	34	4058	4092	2248	1755	15	5	4023	69			FALSE