| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||||
| PGVCL | A(i) | Loose connections from pole | 0 | 59727 | 59746 | 29838 | 29776 | 121 | 11 | 59746 | 0 | 59746.00 | 0.00 | |
| A(ii) | Interruption due to line breakdown | 0 | 11797 | 12135 | 5073 | 6989 | 65 | 8 | 12135 | 0 | 12135.00 | 0.00 | ||
| A(iii) | Interruption due to failure of transformer | 0 | 5953 | 6024 | 2162 | 3824 | 34 | 4 | 6024 | 0 | 6024.00 | 0.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 0 | 2990 | 2994 | 690 | 2302 | 2 | 0 | 2994 | 0 | 2994.00 | 0.00 | ||
| B(ii) | Where augmentation is required. | 0 | 909 | 928 | 380 | 540 | 0 | 0 | 920 | 8 | 928.00 | 0.00 | ||
| C(i) | Stopped/Defective Meters | 0 | 9650 | 9711 | 3679 | 5995 | 8 | 6 | 9688 | 23 | 9711.00 | 0.00 | ||
| C(ii) | Billing on average basis for more than two bills | 0 | 3194 | 3194 | 1419 | 1774 | 1 | 0 | 3194 | 0 | 3194.00 | 0.00 | ||
| D(i) | Loose Wires | 0 | 4136 | 4136 | 1574 | 2508 | 54 | 0 | 4136 | 0 | 4136.00 | 0.00 | ||
| D(ii) | Inadequate ground clearance | 0 | 1216 | 1221 | 514 | 707 | 0 | 0 | 1221 | 0 | 1221.00 | 0.00 | ||
| E(i) | For current bills where no additional information is required | 0 | 5612 | 5612 | 1343 | 4264 | 0 | 0 | 5607 | 5 | 5612.00 | 0.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 0 | 2250 | 2266 | 1010 | 1256 | 0 | 0 | 2266 | 0 | 2266.00 | 0.00 | ||
| F(i) | Where extension of mains is not required | 0 | 2881 | 2912 | 856 | 2056 | 0 | 0 | 2912 | 0 | 2912.10 | 0.00 | ||
| F(ii) | Where extension of mains is required | 0 | 2544 | 2546 | 411 | 2135 | 0 | 0 | 2546 | 0 | 2546.10 | 0.00 | ||
| F(iii) | Modification in connected load | 0 | 1657 | 1657 | 740 | 917 | 0 | 0 | 1657 | 0 | 1657.00 | 0.00 | ||
| F(iv) | Name change/reconnection | 0 | 7766 | 7774 | 3366 | 4402 | 0 | 0 | 7768 | 6 | 7774.00 | 0.00 | ||
| G | Refund of amount due in regard to temporary connection | 0 | 878 | 906 | 341 | 550 | 0 | 0 | 891 | 15 | 906.00 | 0.00 | ||
| H | Others | 0 | 1570 | 1571 | 816 | 754 | 1 | 0 | 1571 | 0 | 1571.00 | 0.00 | ||