Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5)-(10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	26	82148	80824	52339	29273	462	71	82145	29
	A(ii)	Interruption due to line breakdown	16	59522	58216	33992	25028	424	77	59521	17
	A(iii)	Interruption due to failure of transformer	31	21137	20438	11402	8926	782	27	21137	31
	B(i)	Ordinary case, which requires no augmentation.	17	2480	2431	1160	1286	34	0	2480	17
	B(ii)	Where augmentation is required.	36	1375	1365	581	749	38	7	1375	36
	C(i)	Stopped/Defective Meters	23	16320	15717	9085	7150	74	9	16318	25
	C(ii)	Billing on average basis for more than two bills	20	5776	5405	3231	2446	94	7	5778	18
	D(i)	Loose Wires	28	11066	10601	6499	4451	107	11	11068	26
	D(ii)	Inadequate ground clearance	1	2225	2226	1208	982	29	6	2225	1
	E(i)	For current bills where no additional information is required	4	4803	4349	3040	1701	48	14	4803	4
	E(ii)	Where additional information relating to correctness of reading etc. is required	9	3169	2754	1857	1289	17	5	3168	10
	F(i)	Where extension of mains is not required	2	2132	2058	1169	928	32	3	2132	2
	F(ii)	Where extension of mains is required	1	1263	1239	685	547	25	6	1263	1
	F(iii)	Modification in connected load	12	4454	4208	2441	1933	73	7	4454	12
	F(iv)	Name change/reconnection	15	9010	8790	5336	3623	46	6	9011	14
	G	Refund of amount due in regard to temporary connection	10	1886	1873	877	983	27	0	1887	9
	H	Others	26	25833	23799	15763	9935	131	8	25837	7
			277	254599	246293	150665	101230	2443	264	254602	259