Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	118	84824	84942	48505	33650	2742	20	84917	25		FALSE
	A(ii)	Interruption due to line breakdown	35	14721	14756	8479	5916	315	5	14715	41		FALSE
	A(iii)	Interruption due to failure of transformer	58	8093	8151	4246	3609	251	1	8107	44		FALSE
	B(i)	Ordinary case, which requires no augmentation.	11	5327	5338	3861	1440	30	0	5331	7		FALSE
	B(ii)	Where augmentation is required.	8	966	974	353	589	24	0	966	8		TRUE
	C(i)	Stopped/Defective Meters	110	9289	9399	3806	5207	275	0	9288	111		FALSE
	C(ii)	Billing on average basis for more than two bills	0	3786	3786	1741	1944	101	0	3786	0		TRUE
	D(i)	Loose Wires	44	4330	4374	1586	2582	162	0	4330	44		TRUE
	D(ii)	Inadequate ground clearance	0	1020	1020	427	574	19	0	1020	0		TRUE
	E(i)	For current bills where no additional information is required	5	6164	6169	2192	3827	150	0	6169	0		FALSE
	E(ii)	Where additional information relating to correctness of reading etc. is required	21	2610	2631	1181	1411	18	0	2610	21		TRUE
	F(i)	Where extension of mains is not required	135	3699	3834	1319	2308	77	0	3704	130		FALSE
	F(ii)	Where extension of mains is required	145	2787	2932	609	2163	15	0	2787	145		TRUE
	F(iii)	Modification in connected load	46	1786	1832	688	1084	14	0	1786	46		TRUE
	F(iv)	Name change/reconnection	233	14727	14960	7718	6874	231	0	14823	137		FALSE
	G	Refund of amount due in regard to temporary connection	0	820	820	381	417	13	0	811	9		FALSE
	H	Others	1	1728	1729	1024	689	16	0	1729	0		FALSE