| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5)-(10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 24.00 | 88433.00 | 88457.00 | 57363.00 | 30514.00 | 482.00 | 72.00 | 88431.00 | 26.00 | |
| A(ii) | Interruption due to line breakdown | 12.00 | 65009.00 | 65021.00 | 36873.00 | 27626.00 | 428.00 | 78.00 | 65005.00 | 16.00 | ||
| A(iii) | Interruption due to failure of transformer | 26.00 | 22228.00 | 22254.00 | 11080.00 | 10337.00 | 779.00 | 27.00 | 22223.00 | 31.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 17.00 | 3314.00 | 3331.00 | 1699.00 | 1585.00 | 30.00 | 0.00 | 3314.00 | 17.00 | ||
| B(ii) | Where augmentation is required. | 6.00 | 2356.00 | 2362.00 | 1040.00 | 1205.00 | 74.00 | 7.00 | 2326.00 | 36.00 | ||
| C(i) | Stopped/Defective Meters | 22.00 | 19617.00 | 19639.00 | 11472.00 | 8060.00 | 76.00 | 8.00 | 19616.00 | 23.00 | ||
| C(ii) | Billing on average basis for more than two bills | 20.00 | 5853.00 | 5873.00 | 3597.00 | 2148.00 | 98.00 | 10.00 | 5853.00 | 20.00 | ||
| D(i) | Loose Wires | 29.00 | 17914.00 | 17943.00 | 12726.00 | 5051.00 | 126.00 | 12.00 | 17915.00 | 28.00 | ||
| D(ii) | Inadequate ground clearance | 1.00 | 2008.00 | 2009.00 | 1092.00 | 878.00 | 32.00 | 6.00 | 2008.00 | 1.00 | ||
| E(i) | For current bills where no additional information is required | 4.00 | 4504.00 | 4508.00 | 2774.00 | 1667.00 | 49.00 | 14.00 | 4504.00 | 4.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 6568.00 | 6577.00 | 4637.00 | 1908.00 | 18.00 | 5.00 | 6568.00 | 9.00 | ||
| F(i) | Where extension of mains is not required | 2.00 | 3582.00 | 3584.00 | 2682.00 | 862.00 | 35.00 | 3.00 | 3582.00 | 2.00 | ||
| F(ii) | Where extension of mains is required | 1.00 | 2231.00 | 2232.00 | 1130.00 | 1069.00 | 26.00 | 6.00 | 2231.00 | 1.00 | ||
| F(iii) | Modification in connected load | 12.00 | 5834.00 | 5846.00 | 3336.00 | 2421.00 | 69.00 | 8.00 | 5834.00 | 12.00 | ||
| F(iv) | Name change/reconnection | 15.00 | 8042.00 | 8057.00 | 4270.00 | 3740.00 | 26.00 | 6.00 | 8042.00 | 15.00 | ||
| G | Refund of amount due in regard to temporary connection | 10.00 | 1930.00 | 1940.00 | 1009.00 | 901.00 | 20.00 | 0.00 | 1930.00 | 10.00 | ||
| H | Others | 10.00 | 29117.00 | 29127.00 | 19712.00 | 9244.00 | 136.00 | 9.00 | 29101.00 | 26.00 | ||
| I | Total | 220.00 | 288540.00 | 288760.00 | 176492.00 | 109216.00 | 2504.00 | 271.00 | 288483.00 | 277.00 | ||