Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
PGVCL | A(i) | Loose connections from pole | 2.00 | 89271.00 | 89273.00 | 52124.00 | 36532.00 | 483.00 | 132.00 | 89271.00 | 2.00 | |
A(ii) | Interruption due to line breakdown | 9.00 | 51414.00 | 51423.00 | 29171.00 | 21818.00 | 338.00 | 94.00 | 51421.00 | 2.00 | ||
A(iii) | Interruption due to failure of transformer | 15.00 | 20827.00 | 20842.00 | 9752.00 | 9985.00 | 982.00 | 117.00 | 20836.00 | 6.00 | ||
B(i) | Ordinary case, which requires no augmentation. | 0.00 | 2560.00 | 2560.00 | 987.00 | 1541.00 | 30.00 | 0.00 | 2558.00 | 2.00 | ||
B(ii) | Where augmentation is required. | 0.00 | 1444.00 | 1444.00 | 506.00 | 903.00 | 27.00 | 7.00 | 1443.00 | 1.00 | ||
C(i) | Stopped/Defective Meters | 2.00 | 16766.00 | 16768.00 | 8831.00 | 7661.00 | 220.00 | 34.00 | 16746.00 | 22.00 | ||
C(ii) | Billing on average basis for more than two bills | 7.00 | 6164.00 | 6171.00 | 3446.00 | 2496.00 | 178.00 | 37.00 | 6157.00 | 14.00 | ||
D(i) | Loose Wires | 5.00 | 9790.00 | 9795.00 | 5900.00 | 3745.00 | 109.00 | 21.00 | 9775.00 | 20.00 | ||
D(ii) | Inadequate ground clearance | 0.00 | 2039.00 | 2039.00 | 997.00 | 927.00 | 80.00 | 16.00 | 2020.00 | 19.00 | ||
E(i) | For current bills where no additional information is required | 0.00 | 3328.00 | 3328.00 | 1678.00 | 1601.00 | 34.00 | 15.00 | 3328.00 | 0.00 | ||
E(ii) | Where additional information relating to correctness of reading etc. is required | 9.00 | 3647.00 | 3656.00 | 1556.00 | 2057.00 | 24.00 | 11.00 | 3648.00 | 8.00 | ||
F(i) | Where extension of mains is not required | 0.00 | 3798.00 | 3798.00 | 2246.00 | 1523.00 | 24.00 | 4.00 | 3797.00 | 1.00 | ||
F(ii) | Where extension of mains is required | 0.00 | 1998.00 | 1998.00 | 1156.00 | 813.00 | 20.00 | 9.00 | 1998.00 | 0.00 | ||
F(iii) | Modification in connected load | 4.00 | 3584.00 | 3588.00 | 1709.00 | 1754.00 | 86.00 | 22.00 | 3571.00 | 17.00 | ||
F(iv) | Name change/reconnection | 1.00 | 9389.00 | 9390.00 | 4614.00 | 4714.00 | 38.00 | 13.00 | 9379.00 | 11.00 | ||
G | Refund of amount due in regard to temporary connection | 11.00 | 1748.00 | 1759.00 | 639.00 | 1070.00 | 31.00 | 4.00 | 1744.00 | 15.00 | ||
H | Others | 7.00 | 19460.00 | 19467.00 | 9483.00 | 9677.00 | 239.00 | 39.00 | 19438.00 | 29.00 |