| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |||
| PGVCL | A(i) | 3814.00 | 53828.00 | 57642.00 | 26239.00 | 31285.00 | 115.00 | 2.00 | 57641.00 | 1.00 | 57642.00 | 0.00 | |
| A(ii) | 205.00 | 19436.00 | 19641.00 | 8523.00 | 11039.00 | 68.00 | 0.00 | 19630.00 | 11.00 | 19641.00 | 0.00 | ||
| A(iii) | 151.00 | 9283.00 | 9434.00 | 4342.00 | 5025.50 | 50.00 | 10.00 | 9427.50 | 6.50 | 9434.00 | 0.00 | ||
| B(i) | 56.00 | 1737.00 | 1793.00 | 792.00 | 975.00 | 18.00 | 8.00 | 1793.00 | 0.00 | 1793.00 | 0.00 | ||
| B(ii) | 15.00 | 1146.00 | 1161.00 | 458.00 | 683.00 | 20.00 | 0.00 | 1161.00 | 0.00 | 1161.00 | 0.00 | ||
| C(i) | 1439.00 | 13061.00 | 14500.00 | 6051.00 | 8367.00 | 76.00 | 0.00 | 14494.00 | 6.00 | 14500.00 | 0.00 | ||
| C(ii) | 362.00 | 4919.00 | 5281.00 | 2289.00 | 2980.00 | 7.00 | 0.00 | 5276.00 | 5.00 | 5281.00 | 0.00 | ||
| D(i) | 112.00 | 5658.00 | 5770.00 | 2553.00 | 3167.00 | 40.00 | 4.00 | 5764.00 | 6.00 | 5770.00 | 0.00 | ||
| D(ii) | 28.00 | 1708.00 | 1736.00 | 748.00 | 944.00 | 40.00 | 0.00 | 1732.00 | 4.00 | 1736.00 | 0.00 | ||
| E(i) | 1484.00 | 5168.00 | 6652.00 | 2028.00 | 4606.00 | 13.00 | 0.00 | 6647.00 | 5.00 | 6652.00 | 0.00 | ||
| E(ii) | 669.00 | 3921.00 | 4590.00 | 1454.00 | 3120.00 | 12.00 | 0.00 | 4586.00 | 4.00 | 4590.00 | 0.00 | ||
| F(i) | 162.00 | 2653.00 | 2815.00 | 1108.00 | 1681.00 | 25.00 | 0.00 | 2814.00 | 1.00 | 2815.00 | 0.00 | ||
| F(ii) | 59.00 | 1434.00 | 1493.00 | 582.00 | 905.00 | 5.00 | 0.00 | 1492.00 | 1.00 | 1493.00 | 0.00 | ||
| F(iii) | 42.00 | 2766.00 | 2808.00 | 1267.00 | 1450.00 | 47.00 | 23.00 | 2787.00 | 21.00 | 2808.00 | 0.00 | ||
| F(iv) | 146.00 | 7967.00 | 8113.00 | 2978.00 | 5001.00 | 45.00 | 15.00 | 8039.00 | 74.00 | 8113.00 | 0.00 | ||
| G | 155.00 | 1255.00 | 1410.00 | 464.00 | 710.00 | 13.00 | 1.00 | 1188.00 | 222.00 | 1410.00 | 0.00 | ||
| H | 78.00 | 3689.00 | 3767.00 | 2191.00 | 1535.00 | 10.00 | 0.00 | 3736.00 | 31.00 | 3767.00 | 0.00 | ||