Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification	Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
					In stipulated time		Beyond stipulated time		Total (6) to (9)
					Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2	3	4	5	6	7	8	9	10	11
PGVCL	A(i)	0	57788	57794	28338	20908	8498	31	57775	19		57794.00	0.00
	A(ii)	0	9774	10103	3730	5166	861	8	9765	338		10103.00	0.00
	A(iii)	0	4738	4836	2083	2158	520	4	4765	71		4835.50	0.00
	B(i)	0	2205	2205	531	512	1158	0	2201	4		2205.00	0.00
	B(ii)	0	955	973	464	287	203	0	954	19		973.00	0.00
	C(i)	0	8316	8354	3139	3741	1407	6	8293	61		8354.00	0.00
	C(ii)	0	3169	3169	1545	1501	122	1	3169	0		3169.00	0.00
	D(i)	0	3003	3003	949	1265	779	10	3003	0		3003.00	0.00
	D(ii)	0	1066	1066	436	530	95	0	1061	5		1066.00	0.00
	E(i)	0	5511	5516	1526	2823	1167	0	5516	0		5516.00	0.00
	E(ii)	0	2563	2570	1234	1245	75	0	2554	16		2570.00	0.00
	F(i)	0	3182	3200	1262	1111	766	30	3169	31		3200.00	0.10
	F(ii)	0	2766	2766	441	371	1952	0	2764	2		2766.00	0.10
	F(iii)	0	1404	1404	714	588	102	0	1404	0		1404.00	0.00
	F(iv)	0	6216	6272	2836	3336	72	20	6264	8		6272.00	0.00
	G	0	741	762	337	394	3	0	734	28		762.00	0.00
	H	0	1276	1276	587	680	8	0	1275	1		1276.00	0.00