Performa SoP 016: Release of New Connection status |
|
COMPENSATION DETAILS |
Circle |
Sr. No |
Event |
Compensation |
No of cases
where compensation was given (in numbers) |
Amt of
compensation paid (in Rs.) |
RJC |
1 |
Duty to provide supply |
NIL |
0 |
0 |
a) New Connection |
0 |
0 |
b) Additional Load |
0 |
0 |
c) Temporary supply |
0 |
0 |
d) Shifting service connection |
0 |
0 |
e)Transfer of service connection |
0 |
0 |
f) Change in tariff category of consumer |
0 |
0 |
2 |
Complaints in billing |
NIL |
0 |
0 |
3 |
Replacement of meters |
NIL |
0 |
0 |
4 |
Interruption of supply |
NIL |
0 |
0 |
5 |
Voltage fluctuations and complaints |
NIL |
0 |
0 |
6 |
Responding to consumer's complaints |
NIL |
0 |
0 |
7 |
Grievance Handling |
NIL |
0 |
0 |
TOTAL |
0 |
0 |
0 |
0 |
RJR |
1 |
Duty to provide supply |
NIL |
NIL |
NIL |
a) New Connection |
NIL |
NIL |
b) Additional Load |
NIL |
NIL |
c) Temporary supply |
NIL |
NIL |
d) Shifting service connection |
NIL |
NIL |
e)Transfer of service connection |
NIL |
NIL |
f) Change in tariff category of consumer |
NIL |
NIL |
2 |
Complaints in billing |
NIL |
NIL |
NIL |
3 |
Replacement of meters |
NIL |
NIL |
NIL |
4 |
Interruption of supply |
NIL |
NIL |
NIL |
5 |
Voltage fluctuations and complaints |
NIL |
NIL |
NIL |
6 |
Responding to consumer's complaints |
NIL |
NIL |
NIL |
7 |
Grievance Handling |
NIL |
NIL |
NIL |
TOTAL |
|
|
MRB |
1 |
Duty to provide supply |
NIL |
NIL |
NIL |
a) New Connection |
NIL |
NIL |
b) Additional Load |
NIL |
NIL |
c) Temporary supply |
NIL |
NIL |
d) Shifting service connection |
NIL |
NIL |
e)Transfer of service connection |
NIL |
NIL |
f) Change in tariff category of consumer |
NIL |
NIL |
2 |
Complaints in billing |
NIL |
NIL |
NIL |
3 |
Replacement of meters |
NIL |
NIL |
NIL |
4 |
Interruption of supply |
NIL |
NIL |
NIL |
5 |
Voltage fluctuations and complaints |
NIL |
NIL |
NIL |
6 |
Responding to consumer's complaints |
NIL |
NIL |
NIL |
7 |
Grievance Handling |
NIL |
NIL |
NIL |
TOTAL |
|
|
PBR |
1 |
Duty to provide supply |
Nill |
0 |
0 |
a) New Connection |
0 |
0 |
b) Additional Load |
0 |
0 |
c) Temporary supply |
0 |
0 |
d) Shifting service connection |
0 |
0 |
e)Transfer of service connection |
0 |
0 |
f) Change in tariff category of consumer |
0 |
0 |
2 |
Complaints in billing |
0 |
0 |
0 |
3 |
Replacement of meters |
0 |
0 |
0 |
4 |
Interruption of supply |
0 |
0 |
0 |
5 |
Voltage fluctuations and complaints |
0 |
0 |
0 |
6 |
Responding to consumer's complaints |
0 |
0 |
0 |
7 |
Grievance Handling |
0 |
0 |
0 |
TOTAL |
|
|
JMN |
1 |
Duty to provide supply |
NIL |
|
|
a) New Connection |
|
|
b) Additional Load |
|
|
c) Temporary supply |
|
|
d) Shifting service connection |
|
|
e)Transfer of service connection |
|
|
f) Change in tariff category of consumer |
|
|
2 |
Complaints in billing |
|
|
|
3 |
Replacement of meters |
|
|
|
4 |
Interruption of supply |
|
|
|
5 |
Voltage fluctuations and complaints |
|
|
|
6 |
Responding to consumer's complaints |
|
|
|
7 |
Grievance Handling |
|
|
|
TOTAL |
|
|
BHJ |
1 |
Duty to provide supply |
NIL |
|
|
a) New Connection |
|
|
b) Additional Load |
|
|
c) Temporary supply |
|
|
d) Shifting service connection |
|
|
e)Transfer of service connection |
|
|
f) Change in tariff category of consumer |
|
|
2 |
Complaints in billing |
|
|
|
3 |
Replacement of meters |
|
|
|
4 |
Interruption of supply |
|
|
|
5 |
Voltage fluctuations and complaints |
|
|
|
6 |
Responding to consumer's complaints |
|
|
|
7 |
Grievance Handling |
|
|
|
TOTAL |
|
|
ANJ |
1 |
Duty to provide supply |
NIL |
NIL |
NIL |
a) New Connection |
NIL |
NIL |
b) Additional Load |
NIL |
NIL |
c) Temporary supply |
NIL |
NIL |
d) Shifting service connection |
NIL |
NIL |
e)Transfer of service connection |
NIL |
NIL |
f) Change in tariff category of consumer |
NIL |
NIL |
2 |
Complaints in billing |
NIL |
NIL |
NIL |
3 |
Replacement of meters |
NIL |
NIL |
NIL |
4 |
Interruption of supply |
NIL |
NIL |
NIL |
5 |
Voltage fluctuations and complaints |
NIL |
NIL |
NIL |
6 |
Responding to consumer's complaints |
NIL |
NIL |
NIL |
7 |
Grievance Handling |
NIL |
NIL |
NIL |
TOTAL |
|
|
JND |
1 |
Duty to provide supply |
Nill |
0 |
0 |
a) New Connection |
0 |
0 |
b) Additional Load |
0 |
0 |
c) Temporary supply |
0 |
0 |
d) Shifting service connection |
0 |
0 |
e)Transfer of service connection |
0 |
0 |
f) Change in tariff category of consumer |
0 |
0 |
2 |
Complaints in billing |
0 |
0 |
0 |
3 |
Replacement of meters |
0 |
0 |
0 |
4 |
Interruption of supply |
0 |
0 |
0 |
5 |
Voltage fluctuations and complaints |
0 |
0 |
0 |
6 |
Responding to consumer's complaints |
0 |
0 |
0 |
7 |
Grievance Handling |
0 |
0 |
0 |
TOTAL |
|
|
BVN |
1 |
Duty to provide supply |
NIL |
|
|
a) New Connection |
|
|
b) Additional Load |
|
|
c) Temporary supply |
|
|
d) Shifting service connection |
|
|
e)Transfer of service connection |
|
|
f) Change in tariff category of consumer |
|
|
2 |
Complaints in billing |
NIL |
|
|
3 |
Replacement of meters |
NIL |
|
|
4 |
Interruption of supply |
NIL |
|
|
5 |
Voltage fluctuations and complaints |
NIL |
|
|
6 |
Responding to consumer's complaints |
NIL |
|
|
7 |
Grievance Handling |
NIL |
|
|
TOTAL |
|
|
BTD |
1 |
Duty to provide supply |
NILL |
|
|
a) New Connection |
|
|
b) Additional Load |
|
|
c) Temporary supply |
|
|
d) Shifting service connection |
|
|
e)Transfer of service connection |
|
|
f) Change in tariff category of consumer |
|
|
2 |
Complaints in billing |
NILL |
|
|
3 |
Replacement of meters |
NILL |
|
|
4 |
Interruption of supply |
NILL |
|
|
5 |
Voltage fluctuations and complaints |
NILL |
|
|
6 |
Responding to consumer's complaints |
NILL |
|
|
7 |
Grievance Handling |
NILL |
|
|
TOTAL |
|
|
AMR |
1 |
Duty to provide supply |
NIL |
NIL |
NIL |
a) New Connection |
NIL |
NIL |
b) Additional Load |
NIL |
NIL |
c) Temporary supply |
NIL |
NIL |
d) Shifting service connection |
NIL |
NIL |
e)Transfer of service connection |
NIL |
NIL |
f) Change in tariff category of consumer |
NIL |
NIL |
2 |
Complaints in billing |
NIL |
NIL |
NIL |
3 |
Replacement of meters |
NIL |
NIL |
NIL |
4 |
Interruption of supply |
NIL |
NIL |
NIL |
5 |
Voltage fluctuations and complaints |
NIL |
NIL |
NIL |
6 |
Responding to consumer's complaints |
NIL |
NIL |
NIL |
7 |
Grievance Handling |
NIL |
NIL |
NIL |
TOTAL |
|
|
SNR |
1 |
Duty to provide supply |
NIL |
0 |
0 |
a) New Connection |
0 |
0 |
b) Additional Load |
0 |
0 |
c) Temporary supply |
0 |
0 |
d) Shifting service connection |
0 |
0 |
e)Transfer of service connection |
0 |
0 |
f) Change in tariff category of consumer |
0 |
0 |
2 |
Complaints in billing |
NIL |
0 |
0 |
3 |
Replacement of meters |
NIL |
0 |
0 |
4 |
Interruption of supply |
NIL |
0 |
0 |
5 |
Voltage fluctuations and complaints |
NIL |
0 |
0 |
6 |
Responding to consumer's complaints |
NIL |
0 |
0 |
7 |
Grievance Handling |
NIL |
0 |
0 |
TOTAL |
|
|
|
|
|
|
|
|