| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 26.00 | 104461.00 | 104487.00 | 60984.00 | 43247.00 | 173.00 | 49.00 | 104453.00 | 34.00 | |
| A(ii) | Interruption due to line breakdown | 13.00 | 78059.00 | 78072.00 | 43354.00 | 34546.00 | 134.00 | 37.00 | 78071.00 | 1.00 | ||
| A(iii) | Interruption due to failure of transformer | 46.00 | 22951.00 | 22997.00 | 11474.00 | 10992.00 | 510.00 | 16.00 | 22992.00 | 5.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 22.00 | 3478.00 | 3500.00 | 1567.00 | 1878.00 | 29.00 | 0.00 | 3474.00 | 26.00 | ||
| B(ii) | Where augmentation is required. | 37.00 | 1401.00 | 1438.00 | 567.00 | 780.00 | 43.00 | 7.00 | 1397.00 | 41.00 | ||
| C(i) | Stopped/Defective Meters | 1709.00 | 22030.00 | 23739.00 | 11149.00 | 10873.00 | 49.00 | 12.00 | 22083.00 | 1656.00 | ||
| C(ii) | Billing on average basis for more than two bills | 22.00 | 8576.00 | 8598.00 | 5671.00 | 2839.00 | 62.00 | 6.00 | 8578.00 | 20.00 | ||
| D(i) | Loose Wires | 27.00 | 12231.00 | 12258.00 | 6845.00 | 5350.00 | 38.00 | 2.00 | 12235.00 | 23.00 | ||
| D(ii) | Inadequate ground clearance | 1.00 | 1797.00 | 1798.00 | 905.00 | 864.00 | 18.00 | 6.00 | 1793.00 | 5.00 | ||
| E(i) | For current bills where no additional information is required | 4.00 | 5271.00 | 5275.00 | 3186.00 | 2061.00 | 20.00 | 5.00 | 5272.00 | 3.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 17.00 | 4369.00 | 4386.00 | 2501.00 | 1856.00 | 6.00 | 3.00 | 4366.00 | 20.00 | ||
| F(i) | Where extension of mains is not required | 7.00 | 4894.00 | 4901.00 | 2909.00 | 1974.00 | 13.00 | 1.00 | 4897.00 | 4.00 | ||
| F(ii) | Where extension of mains is required | 2.00 | 889.00 | 891.00 | 442.00 | 440.00 | 5.00 | 2.00 | 889.00 | 2.00 | ||
| F(iii) | Modification in connected load | 23.00 | 3829.00 | 3852.00 | 2319.00 | 1476.00 | 33.00 | 5.00 | 3833.00 | 19.00 | ||
| F(iv) | Name change/reconnection | 18.00 | 9922.00 | 9940.00 | 5175.00 | 4732.00 | 15.00 | 5.00 | 9927.00 | 13.00 | ||
| G | Refund of amount due in regard to temporary connection | 19.00 | 2094.00 | 2113.00 | 723.00 | 1343.00 | 21.00 | 0.00 | 2087.00 | 26.00 | ||
| H | Others | 253.00 | 42394.00 | 42647.00 | 24819.00 | 17430.00 | 137.00 | 8.00 | 42394.00 | 253.00 | ||