| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||
| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| PGVCL | A(i) | Loose connections from pole | 73.00 | 108647.00 | 108720.00 | #REF! | 36763.00 | 216.00 | 56.00 | #REF! | #REF! | |
| A(ii) | Interruption due to line breakdown | 41.00 | 97666.00 | 97707.00 | #REF! | 40711.00 | 190.00 | 37.00 | #REF! | #REF! | ||
| A(iii) | Interruption due to failure of transformer | 75.00 | 27992.00 | 28067.00 | #REF! | 12337.00 | 556.00 | 18.00 | #REF! | #REF! | ||
| B(i) | Ordinary case, which requires no augmentation. | 28.00 | 5091.00 | 5119.00 | #REF! | 1888.00 | 29.00 | 0.00 | #REF! | #REF! | ||
| B(ii) | Where augmentation is required. | 39.00 | 2116.00 | 2155.00 | #REF! | 892.00 | 35.00 | 7.00 | #REF! | #REF! | ||
| C(i) | Stopped/Defective Meters | 1521.00 | 25215.00 | 26736.00 | #REF! | 11838.00 | 246.00 | 218.00 | #REF! | #REF! | ||
| C(ii) | Billing on average basis for more than two bills | 27.00 | 7626.00 | 7653.00 | #REF! | 2686.00 | 58.00 | 6.00 | #REF! | #REF! | ||
| D(i) | Loose Wires | 52.00 | 16448.00 | 16500.00 | #REF! | 6798.00 | 41.00 | 4.00 | #REF! | #REF! | ||
| D(ii) | Inadequate ground clearance | 3.00 | 2343.00 | 2346.00 | #REF! | 967.00 | 27.00 | 7.00 | #REF! | #REF! | ||
| E(i) | For current bills where no additional information is required | 5.00 | 6210.00 | 6215.00 | #REF! | 2085.00 | 20.00 | 10.00 | #REF! | #REF! | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 14.00 | 5925.00 | 5939.00 | #REF! | 2105.00 | 6.00 | 4.00 | #REF! | #REF! | ||
| F(i) | Where extension of mains is not required | 7.00 | 6737.00 | 6744.00 | #REF! | 2192.00 | 18.00 | 1.00 | #REF! | #REF! | ||
| F(ii) | Where extension of mains is required | 2.00 | 1430.00 | 1432.00 | #REF! | 647.00 | 6.00 | 3.00 | #REF! | #REF! | ||
| F(iii) | Modification in connected load | 23.00 | 4820.00 | 4843.00 | #REF! | 1999.00 | 37.00 | 6.00 | #REF! | #REF! | ||
| F(iv) | Name change/reconnection | 28.00 | 11441.00 | 11469.00 | #REF! | 5177.00 | 16.00 | 5.00 | #REF! | #REF! | ||
| G | Refund of amount due in regard to temporary connection | 16.00 | 2555.00 | 2571.00 | #REF! | 1437.00 | 21.00 | 0.00 | #REF! | #REF! | ||
| H | Others | 262.00 | 34811.00 | 35073.00 | #REF! | 13811.00 | 104.00 | 11.00 | #REF! | #REF! | ||