Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	41	130238	130279	86432	43271	500	32	130235	44
	A(ii)	Interruption due to line breakdown	28	89907	89935	48271	41161	440	33	89905	30
	A(iii)	Interruption due to failure of transformer	48	32528	32576	16614	14806	836	260	32516	60
	B(i)	Ordinary case, which requires no augmentation.	18	3427	3445	1855	1458	75	28	3416	29
	B(ii)	Where augmentation is required.	37	2007	2044	983	926	85	7	2001	43
	C(i)	Stopped/Defective Meters	34	21398	21432	11745	9529	85	30	21389	43
	C(ii)	Billing on average basis for more than two bills	19	9171	9190	5872	3064	161	60	9157	33
	D(i)	Loose Wires	35	15575	15610	8849	6626	82	10	15567	43
	D(ii)	Inadequate ground clearance	1	4282	4283	2338	1718	219	7	4282	1
	E(i)	For current bills where no additional information is required	5	5127	5132	2930	2093	84	17	5124	8
	E(ii)	Where additional information relating to correctness of reading etc. is required	10	5301	5311	3160	2009	69	62	5300	11
	F(i)	Where extension of mains is not required	3	2792	2795	1823	928	38	3	2792	3
	F(ii)	Where extension of mains is required	2	2115	2117	1177	858	71	6	2112	5
	F(iii)	Modification in connected load	12	4306	4318	2435	1785	73	7	4300	18
	F(iv)	Name change/reconnection	16	8101	8117	4515	3489	62	34	8100	17
	G	Refund of amount due in regard to temporary connection	10	2601	2611	1320	1248	21	5	2594	17
	H	Others	259	22434	22693	12671	9309	224	234	22438	255