Performa SoP 016: Release of New Connection status
PGVCL	Duty to provide supply	Rs. 50 per day of delay from the limit specified in the performance regulations	N I L
	a) New Connection
	b) Additional Load
	c) Temporary supply
	d) Shifting service connection
	e)Transfer of service connection
	f) Change in tariff category of consumer
	Complaints in billing	Rs. 50 for non reply within the period prescribed in Regulations
	Replacement of meters	LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of Rs.5,001
	Interruption of supply	LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay- maximum Rs. 1000/-
	Voltage fluctuations and complaints	Rs. 50 for failure to visit or convey findings within the stipulated period
	Responding to consumer's complaints	Rs. 25 for each day of delay- maximum Rs. 501
	Grievance Handling	Rs.25 for failure in handling grievance