Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification	Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
					In stipulated time		Beyond stipulated time		Total (6) to (9)
					Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2	3	4	5	6	7	8	9	10	11
PGVCL	A(i)	0	90002	90008	50676	36519	2807	0	90002	6
	A(ii)	0	14017	14325	6158	7508	330	0	13996	329
	A(iii)	0	7975	8117	3910	3833	274	2	8019	98
	B(i)	0	1955	1955	568	1359	28	0	1955	0
	B(ii)	0	969	992	499	444	31	0	974	18
	C(i)	0	9790	9831	4423	4998	372	0	9793	38
	C(ii)	0	4368	4371	2485	1786	100	0	4371	0
	D(i)	0	4718	4718	1813	2759	146	0	4718	0
	D(ii)	0	1159	1159	566	577	16	0	1159	0
	E(i)	0	6261	6271	2300	3800	166	0	6266	5
	E(ii)	0	2551	2561	1663	872	19	0	2554	7
	F(i)	0	3319	3326	1433	1790	85	0	3308	18
	F(ii)	0	2868	2868	625	2227	16	0	2868	0
	F(iii)	0	1540	1540	891	632	17	0	1540	0
	F(iv)	0	7668	7680	4018	3351	255	0	7624	56
	G	0	733	755	450	263	21	0	734	21
	H	0	1324	1324	891	414	19	0	1324	0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0
		0