Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification			Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
							In stipulated time		Beyond stipulated time		Total (6) to (9)
							Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2			3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	Loose connections from pole	59746	80791	116399	46216	34308	273	47	75903	40496
	A(ii)	Interruption due to line breakdown	Interruption due to line breakdown	12135	19147	25386	8067	10994	63	22	15804	9582
	A(iii)	Interruption due to failure of transformer	Interruption due to failure of transformer	6024	8051	10557	3312	4667	56	15	7237	3319
	B(i)	Ordinary case, which requires no augmentation.	Ordinary case, which requires no augmentation.	2994	1619	3598	586	961	60	12	1501	2097
	B(ii)	Where augmentation is required.	Where augmentation is required.	920	977	1152	408	566	3	0	947	205
	C(i)	Stopped/Defective Meters	Stopped/Defective Meters	9688	9357	12268	4732	4565	68	1	9114	3154
	C(ii)	Billing on average basis for more than two bills	Billing on average basis for more than two bills	3194	3640	4715	1456	2169	11	4	3538	1177
	D(i)	Loose Wires	Loose Wires	4136	4662	6307	2294	2296	77	0	4165	2142
	D(ii)	Inadequate ground clearance	Inadequate ground clearance	1221	1304	1595	444	856	6	0	1170	425
	E(i)	For current bills where no additional information is required	For current bills where no additional information is required	5607	2377	3892	1236	1135	6	0	2398	1494
	E(ii)	Where additional information relating to correctness of reading etc. is required	Where additional information relating to correctness of reading etc. is required	2266	2363	2626	1011	1352	0	0	2271	355
	F(i)	Where extension of mains is not required	Where extension of mains is not required	2912	2373	3085	1179	1121	71	2	2365	720
	F(ii)	Where extension of mains is required	Where extension of mains is required	2546	943	1254	314	629	0	0	929	325
	F(iii)	Modification in connected load	Modification in connected load	1657	1747	2125	781	963	3	0	1681	444
	F(iv)	Name change/reconnection	Name change/reconnection	7768	7122	9917	2488	4582	55	0	5825	4092
	G	Refund of amount due in regard to temporary connection	Refund of amount due in regard to temporary connection	891	919	1189	370	539	2	0	833	356
	H	Others	Others	1571	3363	3682	2022	1104	217	24	3323	359