Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Qtr Classification   Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
  In stipulated time Beyond stipulated time Total (6) to (9)
  Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2   3 4.00 5 6.00 7.00 8.00 9.00 10 11      
1 A(i) Loose connections from pole 36 77965.00 78001 44449.65 33078.35 415.00 58.00 78001 0
A(ii) Interruption due to line breakdown 9 28741.00 28750 12957.00 15669.00 108.00 16.00 28750 0
A(iii) Interruption due to failure of transformer 18 10010.00 10028 4003.00 6004.00 21.00 0.00 10028 0
B(i) Ordinary case, which requires no augmentation. 15 1095.00 1110 361.00 728.00 2.00 0.00 1091 19
B(ii) Where augmentation is required. 3 828.00 831 234.00 597.00 0.00 0.00 831 0
C(i) Stopped/Defective Meters 16 13159.00 13175 6249.00 6842.00 52.00 0.00 13143 32
C(ii) Billing on average basis for more than two bills 40 5105.00 5145 2479.00 2646.00 10.00 0.00 5135 10
D(i) Loose Wires 6 9934.00 9940 3946.00 5986.00 6.00 0.00 9938 2
D(ii) Inadequate ground clearance 2 1551.00 1553 564.00 978.00 11.00 0.00 1553 0
E(i) For current bills where no additional information is required 12 3238.00 3250 1455.00 1790.00 0.00 0.00 3245 5
E(ii) Where additional information relating to correctness of reading etc. is required 8 5101.00 5109 2535.00 2556.00 0.00 0.00 5091 18
F(i) Where extension of mains is not required 6 2163.00 2169 1027.75 1136.25 0.00 0.00 2164 5
F(ii) Where extension of mains is required 7 1936.00 1943 770.20 1159.80 13.00 0.00 1943 0
F(iii) Modification in connected load 14 3029.00 3043 1049.95 1986.05 3.00 0.00 3039 4
F(iv) Name change/reconnection 71 10757.00 10828 5487.60 5281.40 0.00 0.00 10769 59
G Refund of amount due in regard to temporary connection 26 1029.00 1055 338.40 693.60 1.00 0.00 1033 22
H Others 69 4011.00 4080 1809.00 2251.00 0.00 0.00 4060 20
2 A(i) Loose connections from pole 0 83501.00 83501 49454.00 33887.00 0.00 0.00 83341 160
A(ii) Interruption due to line breakdown 0 38834.00 38834 18388.00 20402.00 0.00 0.00 38790 44
A(iii) Interruption due to failure of transformer 0 14166.00 14166 7318.00 6756.00 0.00 0.00 14074 92
B(i) Ordinary case, which requires no augmentation. 19 1460.00 1479 514.00 965.00 0.00 0.00 1479 0
B(ii) Where augmentation is required. 0 952.00 952 364.00 588.00 0.00 0.00 952 0
C(i) Stopped/Defective Meters 32 16429.00 16461 7440.00 9020.00 0.00 0.00 16460 1
C(ii) Billing on average basis for more than two bills 10 4889.00 4899 2504.00 2325.00 0.00 0.00 4829 70
D(i) Loose Wires 2 11194.00 11196 4660.00 6535.00 0.00 0.00 11195 1
D(ii) Inadequate ground clearance 0 1679.00 1679 764.00 915.00 0.00 0.00 1679 0
E(i) For current bills where no additional information is required 5 3542.00 3547 1864.00 1676.00 0.00 0.00 3540 7
E(ii) Where additional information relating to correctness of reading etc. is required 18 4980.00 4998 2839.00 2131.00 0.00 0.00 4970 28
F(i) Where extension of mains is not required 5 1743.00 1748 934.00 814.00 0.00 0.00 1748 0
F(ii) Where extension of mains is required 0 1389.00 1389 449.00 940.00 0.00 0.00 1389 0
F(iii) Modification in connected load 4 2871.00 2875 1287.00 1581.00 0.00 0.00 2868 7
F(iv) Name change/reconnection 59 12499.00 12558 7939.00 4526.00 0.00 0.00 12465 93
G Refund of amount due in regard to temporary connection 22 876.00 898 443.00 407.00 0.00 0.00 850 48
H Others 20 5469.00 5489 2699.00 2703.00 0.00 0.00 5402 87
3 A(i) Loose connections from pole 160 57140.00 57300 34746.00 22545.00 9.00 0.00 57300 0
A(ii) Interruption due to line breakdown 44 25463.00 25507 11419.00 14070.00 16.00 2.00 25507 0
A(iii) Interruption due to failure of transformer 92 9099.00 9191 4739.00 4452.00 0.00 0.00 9191 0
B(i) Ordinary case, which requires no augmentation. 0 867.00 867 386.00 454.00 21.00 6.00 867 0
B(ii) Where augmentation is required. 0 819.00 819 326.00 481.00 10.00 2.00 819 0
C(i) Stopped/Defective Meters 1 12665.00 12666 6082.00 6502.00 6.00 5.00 12595 71
C(ii) Billing on average basis for more than two bills 70 3231.00 3301 1609.00 1592.00 6.00 2.00 3209 92
D(i) Loose Wires 1 7702.00 7703 3582.00 4086.00 17.00 0.00 7685 18
D(ii) Inadequate ground clearance 0 1351.00 1351 601.00 750.00 0.00 0.00 1351 0
E(i) For current bills where no additional information is required 7 3055.00 3062 1602.00 1437.00 5.00 5.00 3049 13
E(ii) Where additional information relating to correctness of reading etc. is required 28 3479.00 3507 1868.00 1596.00 14.00 0.00 3478 29
F(i) Where extension of mains is not required 0 1376.00 1376 601.00 745.00 20.00 10.00 1376 0
F(ii) Where extension of mains is required 0 1050.00 1050 486.00 564.00 0.00 0.00 1050 0
F(iii) Modification in connected load 7 2550.00 2557 1232.00 1299.00 15.00 6.00 2552 5
F(iv) Name change/reconnection 93 12146.00 12239 8063.00 4084.00 10.00 0.00 12157 82
G Refund of amount due in regard to temporary connection 48 854.00 902 374.00 443.00 22.00 1.00 840 62
H Others 87 4278.00 4365 2357.00 1906.00 20.00 20.00 4303 62
4 A(i) Loose connections from pole 0 43742 43742 23715 19991     43706 36
A(ii) Interruption due to line breakdown 0 16311 16311 7931 8371     16302 9
A(iii) Interruption due to failure of transformer 0 7436 7436 4145 3273     7418 18
B(i) Ordinary case, which requires no augmentation. 0 952 952 589 348     937 15
B(ii) Where augmentation is required. 0 970 970 455 512     967 3
C(i) Stopped/Defective Meters 71 11280 11351 5749 5586     11335 16
C(ii) Billing on average basis for more than two bills 92 3863 3955 1787 2128     3915 40
D(i) Loose Wires 18 5833 5851 2643 3202     5845 6
D(ii) Inadequate ground clearance 0 1219 1219 565 614     1179 40
E(i) For current bills where no additional information is required 13 3431 3444 1867 1565     3432 12
E(ii) Where additional information relating to correctness of reading etc. is required 29 3307 3336 1577 1751     3328 8
F(i) Where extension of mains is not required 0 1815 1815 758 1051     1809 6
F(ii) Where extension of mains is required 0 1035 1035 497 531     1028 7
F(iii) Modification in connected load 5 2600 2605 1332 1259     2591 14
F(iv) Name change/reconnection 82 14702 14784 4914 9799     14713 71
G Refund of amount due in regard to temporary connection 62 843 905 397 482     879 26
H Others 62 4058 4120 2248 1803     4051 69