Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||||
Qtr | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
||||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||||
1 | 2 | 3 | 4.00 | 5 | 6.00 | 7.00 | 8.00 | 9.00 | 10 | 11 | ||||
1 | A(i) | Loose connections fro | 36 | 77965.00 | 78001 | 44449.65 | 33078.35 | 415.00 | 58.00 | 78001 | 0 | |||
A(ii) | Interruption due to li | 9 | 28741.00 | 28750 | 12957.00 | 15669.00 | 108.00 | 16.00 | 28750 | 0 | ||||
A(iii) | Interruption due to fa | 18 | 10010.00 | 10028 | 4003.00 | 6004.00 | 21.00 | 0.00 | 10028 | 0 | ||||
B(i) | Ordinary case, which | 15 | 1095.00 | 1110 | 361.00 | 728.00 | 2.00 | 0.00 | 1091 | 19 | ||||
B(ii) | Where augmentation | 3 | 828.00 | 831 | 234.00 | 597.00 | 0.00 | 0.00 | 831 | 0 | ||||
C(i) | Stopped/Defective M | 16 | 13159.00 | 13175 | 6249.00 | 6842.00 | 52.00 | 0.00 | 13143 | 32 | ||||
C(ii) | Billing on average bas | 40 | 5105.00 | 5145 | 2479.00 | 2646.00 | 10.00 | 0.00 | 5135 | 10 | ||||
D(i) | Loose Wires | 6 | 9934.00 | 9940 | 3946.00 | 5986.00 | 6.00 | 0.00 | 9938 | 2 | ||||
D(ii) | Inadequate ground cl | 2 | 1551.00 | 1553 | 564.00 | 978.00 | 11.00 | 0.00 | 1553 | 0 | ||||
E(i) | For current bills wher | 12 | 3238.00 | 3250 | 1455.00 | 1790.00 | 0.00 | 0.00 | 3245 | 5 | ||||
E(ii) | Where additional info | 8 | 5101.00 | 5109 | 2535.00 | 2556.00 | 0.00 | 0.00 | 5091 | 18 | ||||
F(i) | Where extension of | 6 | 2163.00 | 2169 | 1027.75 | 1136.25 | 0.00 | 0.00 | 2164 | 5 | ||||
F(ii) | Where extension of | 7 | 1936.00 | 1943 | 770.20 | 1159.80 | 13.00 | 0.00 | 1943 | 0 | ||||
F(iii) | Modification in conne | 14 | 3029.00 | 3043 | 1049.95 | 1986.05 | 3.00 | 0.00 | 3039 | 4 | ||||
F(iv) | Name change/reconn | 71 | 10757.00 | 10828 | 5487.60 | 5281.40 | 0.00 | 0.00 | 10769 | 59 | ||||
G | Refund of amount du | 26 | 1029.00 | 1055 | 338.40 | 693.60 | 1.00 | 0.00 | 1033 | 22 | ||||
H | Others | 69 | 4011.00 | 4080 | 1809.00 | 2251.00 | 0.00 | 0.00 | 4060 | 20 | ||||
2 | A(i) | Loose connections fro | 0 | 83501.00 | 83501 | 49454.00 | 33887.00 | 0.00 | 0.00 | 83341 | 160 | |||
A(ii) | Interruption due to li | 0 | 38834.00 | 38834 | 18388.00 | 20402.00 | 0.00 | 0.00 | 38790 | 44 | ||||
A(iii) | Interruption due to fa | 0 | 14166.00 | 14166 | 7318.00 | 6756.00 | 0.00 | 0.00 | 14074 | 92 | ||||
B(i) | Ordinary case, which | 19 | 1460.00 | 1479 | 514.00 | 965.00 | 0.00 | 0.00 | 1479 | 0 | ||||
B(ii) | Where augmentation | 0 | 952.00 | 952 | 364.00 | 588.00 | 0.00 | 0.00 | 952 | 0 | ||||
C(i) | Stopped/Defective M | 32 | 16429.00 | 16461 | 7440.00 | 9020.00 | 0.00 | 0.00 | 16460 | 1 | ||||
C(ii) | Billing on average bas | 10 | 4889.00 | 4899 | 2504.00 | 2325.00 | 0.00 | 0.00 | 4829 | 70 | ||||
D(i) | Loose Wires | 2 | 11194.00 | 11196 | 4660.00 | 6535.00 | 0.00 | 0.00 | 11195 | 1 | ||||
D(ii) | Inadequate ground cl | 0 | 1679.00 | 1679 | 764.00 | 915.00 | 0.00 | 0.00 | 1679 | 0 | ||||
E(i) | For current bills wher | 5 | 3542.00 | 3547 | 1864.00 | 1676.00 | 0.00 | 0.00 | 3540 | 7 | ||||
E(ii) | Where additional info | 18 | 4980.00 | 4998 | 2839.00 | 2131.00 | 0.00 | 0.00 | 4970 | 28 | ||||
F(i) | Where extension of | 5 | 1743.00 | 1748 | 934.00 | 814.00 | 0.00 | 0.00 | 1748 | 0 | ||||
F(ii) | Where extension of | 0 | 1389.00 | 1389 | 449.00 | 940.00 | 0.00 | 0.00 | 1389 | 0 | ||||
F(iii) | Modification in conne | 4 | 2871.00 | 2875 | 1287.00 | 1581.00 | 0.00 | 0.00 | 2868 | 7 | ||||
F(iv) | Name change/reconn | 59 | 12499.00 | 12558 | 7939.00 | 4526.00 | 0.00 | 0.00 | 12465 | 93 | ||||
G | Refund of amount du | 22 | 876.00 | 898 | 443.00 | 407.00 | 0.00 | 0.00 | 850 | 48 | ||||
H | Others | 20 | 5469.00 | 5489 | 2699.00 | 2703.00 | 0.00 | 0.00 | 5402 | 87 | ||||
3 | A(i) | Loose connections fro | 160 | 57140.00 | 57300 | 34746.00 | 22545.00 | 9.00 | 0.00 | 57300 | 0 | |||
A(ii) | Interruption due to li | 44 | 25463.00 | 25507 | 11419.00 | 14070.00 | 16.00 | 2.00 | 25507 | 0 | ||||
A(iii) | Interruption due to fa | 92 | 9099.00 | 9191 | 4739.00 | 4452.00 | 0.00 | 0.00 | 9191 | 0 | ||||
B(i) | Ordinary case, which | 0 | 867.00 | 867 | 386.00 | 454.00 | 21.00 | 6.00 | 867 | 0 | ||||
B(ii) | Where augmentation | 0 | 819.00 | 819 | 326.00 | 481.00 | 10.00 | 2.00 | 819 | 0 | ||||
C(i) | Stopped/Defective M | 1 | 12665.00 | 12666 | 6082.00 | 6502.00 | 6.00 | 5.00 | 12595 | 71 | ||||
C(ii) | Billing on average bas | 70 | 3231.00 | 3301 | 1609.00 | 1592.00 | 6.00 | 2.00 | 3209 | 92 | ||||
D(i) | Loose Wires | 1 | 7702.00 | 7703 | 3582.00 | 4086.00 | 17.00 | 0.00 | 7685 | 18 | ||||
D(ii) | Inadequate ground cl | 0 | 1351.00 | 1351 | 601.00 | 750.00 | 0.00 | 0.00 | 1351 | 0 | ||||
E(i) | For current bills wher | 7 | 3055.00 | 3062 | 1602.00 | 1437.00 | 5.00 | 5.00 | 3049 | 13 | ||||
E(ii) | Where additional info | 28 | 3479.00 | 3507 | 1868.00 | 1596.00 | 14.00 | 0.00 | 3478 | 29 | ||||
F(i) | Where extension of | 0 | 1376.00 | 1376 | 601.00 | 745.00 | 20.00 | 10.00 | 1376 | 0 | ||||
F(ii) | Where extension of | 0 | 1050.00 | 1050 | 486.00 | 564.00 | 0.00 | 0.00 | 1050 | 0 | ||||
F(iii) | Modification in conne | 7 | 2550.00 | 2557 | 1232.00 | 1299.00 | 15.00 | 6.00 | 2552 | 5 | ||||
F(iv) | Name change/reconn | 93 | 12146.00 | 12239 | 8063.00 | 4084.00 | 10.00 | 0.00 | 12157 | 82 | ||||
G | Refund of amount du | 48 | 854.00 | 902 | 374.00 | 443.00 | 22.00 | 1.00 | 840 | 62 | ||||
H | Others | 87 | 4278.00 | 4365 | 2357.00 | 1906.00 | 20.00 | 20.00 | 4303 | 62 | ||||
4 | A(i) | Loose connections fro | 0 | 43742 | 43742 | 23715 | 19991 | 43706 | 36 | |||||
A(ii) | Interruption due to li | 0 | 16311 | 16311 | 7931 | 8371 | 16302 | 9 | ||||||
A(iii) | Interruption due to fa | 0 | 7436 | 7436 | 4145 | 3273 | 7418 | 18 | ||||||
B(i) | Ordinary case, which | 0 | 952 | 952 | 589 | 348 | 937 | 15 | ||||||
B(ii) | Where augmentation | 0 | 970 | 970 | 455 | 512 | 967 | 3 | ||||||
C(i) | Stopped/Defective M | 71 | 11280 | 11351 | 5749 | 5586 | 11335 | 16 | ||||||
C(ii) | Billing on average bas | 92 | 3863 | 3955 | 1787 | 2128 | 3915 | 40 | ||||||
D(i) | Loose Wires | 18 | 5833 | 5851 | 2643 | 3202 | 5845 | 6 | ||||||
D(ii) | Inadequate ground cl | 0 | 1219 | 1219 | 565 | 614 | 1179 | 40 | ||||||
E(i) | For current bills wher | 13 | 3431 | 3444 | 1867 | 1565 | 3432 | 12 | ||||||
E(ii) | Where additional info | 29 | 3307 | 3336 | 1577 | 1751 | 3328 | 8 | ||||||
F(i) | Where extension of | 0 | 1815 | 1815 | 758 | 1051 | 1809 | 6 | ||||||
F(ii) | Where extension of | 0 | 1035 | 1035 | 497 | 531 | 1028 | 7 | ||||||
F(iii) | Modification in conne | 5 | 2600 | 2605 | 1332 | 1259 | 2591 | 14 | ||||||
F(iv) | Name change/reconn | 82 | 14702 | 14784 | 4914 | 9799 | 14713 | 71 | ||||||
G | Refund of amount du | 62 | 843 | 905 | 397 | 482 | 879 | 26 | ||||||
H | Others | 62 | 4058 | 4120 | 2248 | 1803 | 4051 | 69 |